Manifest Spells Trouble!
Oct 31, 2000 | 7:24 am
#1
Original Poster
Used to be MBS PremExec
Join Date: Sep 2000
Location: Saginaw, MI (MBS)
Programs: UA 1K 2MM, Marriott Titanium w/Lifetime Plat, Hilton LIfetime ♢, National Exec, Amex Plat
Posts: 5,745
Manifest Spells Trouble!
Recently back from a 3-week janut through Asia.
When I bought my ticket, I used miles to upgrade from Y to C. A few days later, noticed my intra-asia segment out of NRT showed me in NF. Of course, wasn't going to complain. Checked in for all flights no problem.
On my SEA-NRT segment, I got a peek at the manifest taped to the galley while I was chatting with a FA. Noticed something disturbing below my name on the list, something to the degree of:
"Paid Y NRT-SIN, in NF. Add/Collect difference." (basically the jist of it)
This was, of course, long before I even got to NRT. Was worried I'd get taken aside when trying to board in NRT, but nothing. Had my first wonderful experience in a F Suite for the price of Y.
Does UA have the right to collect this? It was nothing of my own doing. I gave my miles for C, didn't ask for F, and didn't expect F. Nothing was added to my Amex, and not worried now...But had I been taken aside in NRT, I would have been put to Y, as C was overbooked, and F was full too.
When I bought my ticket, I used miles to upgrade from Y to C. A few days later, noticed my intra-asia segment out of NRT showed me in NF. Of course, wasn't going to complain. Checked in for all flights no problem.
On my SEA-NRT segment, I got a peek at the manifest taped to the galley while I was chatting with a FA. Noticed something disturbing below my name on the list, something to the degree of:
"Paid Y NRT-SIN, in NF. Add/Collect difference." (basically the jist of it)
This was, of course, long before I even got to NRT. Was worried I'd get taken aside when trying to board in NRT, but nothing. Had my first wonderful experience in a F Suite for the price of Y.
Does UA have the right to collect this? It was nothing of my own doing. I gave my miles for C, didn't ask for F, and didn't expect F. Nothing was added to my Amex, and not worried now...But had I been taken aside in NRT, I would have been put to Y, as C was overbooked, and F was full too.
Oct 31, 2000 | 4:20 pm
#2
Join Date: Nov 1999
Location: Southern California - UA1K, Delta GM, Starwood Gold, Hilton Gold, AA Platinum
Posts: 1,456
My guess would be (without seeing the verbage or talking to the UA person)...that you were upgraded to make room.. and someone noted that you add/collected the difference so that no one would say "HEY! Why is he in First when he paid Y.. no double upgrades.." Maybe it was something to protect you in route??
Oct 31, 2000 | 4:49 pm
#3
Join Date: Oct 2000
Location: Portland, Oregon; seat 3A
Programs: UA 1K 2021-22-23-24;Formerly a longtime UA Premier Exec; NW silver (legacy), Alaska Gold (way back)
Posts: 2,318
UA can't involuntarily upgrade you and then charge you for the privilege. (In general you don't have to pay for services that you don't order and didn't impliedly order.)
The "Add/Collect Difference" may be a preprogrammed statement, that the computer spits out as a reminder to someone (clearly not the FAs) that you have been seated one cabin higher than expected -- maybe the computer picks up any mismatch between Y fare and 3-class F cabin, and then prints this tag on the manifest for the use of the ticketing or gate agent.
The "Add/Collect Difference" may be a preprogrammed statement, that the computer spits out as a reminder to someone (clearly not the FAs) that you have been seated one cabin higher than expected -- maybe the computer picks up any mismatch between Y fare and 3-class F cabin, and then prints this tag on the manifest for the use of the ticketing or gate agent.
Oct 31, 2000 | 6:14 pm
#4
Join Date: Oct 2000
Programs: Bonvoy Lifetime Titanium Elite
Posts: 1,181
Originally posted by Law Lord:
UA can't involuntarily upgrade you and then charge you for the privilege. (In general you don't have to pay for services that you don't order and didn't impliedly order.)
The "Add/Collect Difference" may be a preprogrammed statement, that the computer spits out as a reminder to someone (clearly not the FAs) that you have been seated one cabin higher than expected -- maybe the computer picks up any mismatch between Y fare and 3-class F cabin, and then prints this tag on the manifest for the use of the ticketing or gate agent.
UA can't involuntarily upgrade you and then charge you for the privilege. (In general you don't have to pay for services that you don't order and didn't impliedly order.)
The "Add/Collect Difference" may be a preprogrammed statement, that the computer spits out as a reminder to someone (clearly not the FAs) that you have been seated one cabin higher than expected -- maybe the computer picks up any mismatch between Y fare and 3-class F cabin, and then prints this tag on the manifest for the use of the ticketing or gate agent.
