"Current technology does not support receipts at this time"
Dec 4, 2008 | 10:08 pm
#1
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"Current technology does not support receipts at this time"
This is amazing-- UA can successfully impliment and collect a fee both on the phone and on their website, they can exempt GS/1K without any problem on the website, but "current technology does not support receipts at this time". 
From the united.com FAQ.
Why do I not get a receipt for the close-in processing fee for Award travel when the award ticket is issued?
Current technology does not support receipts at this time but that functionality will be added in the future.
Current technology does not support receipts at this time but that functionality will be added in the future.
Dec 5, 2008 | 12:40 pm
#2
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I called customer service and they can't get me a receipt either-- nor could reservations help. Do you think I should dispute the charge?
Dec 5, 2008 | 12:41 pm
#3
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Dec 5, 2008 | 12:42 pm
#4
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Thats rubbish, no receipt, no money. I'm sure the IRS would find it curious that UA appears to be taking money with no technological way of accounting for it.
Dec 5, 2008 | 12:47 pm
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Dec 5, 2008 | 12:49 pm
#6
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Dispute it. Providing a receipt is the most basic part of any transaction. Can't be bothered to provide a eceipt? then I can't be bothered to pay for the service
Dec 5, 2008 | 12:51 pm
#7
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Dec 5, 2008 | 12:53 pm
#8
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Dispute, without question. Tell them to produce a receipt to you and Amex. This will be LOLZY. ^
Dec 5, 2008 | 1:03 pm
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Would be interesting to see how the CC company responds to a dispute, since you can't really tell them that you didn't get the product or service (I assume you have already traveled on the award ticket).
Dec 5, 2008 | 1:09 pm
#10
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Yeah, it's completely ridiculous... surely what they meant to write is "our technical staff has been cut to the bone and doesn't have bandwidth or skills to add this feature at the moment."
Would be interesting to see how the CC company responds to a dispute, since you can't really tell them that you didn't get the product or service (I assume you have already traveled on the award ticket).
Would be interesting to see how the CC company responds to a dispute, since you can't really tell them that you didn't get the product or service (I assume you have already traveled on the award ticket).
Dec 5, 2008 | 1:16 pm
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So basically you're advocating lying to your credit card company to (a) save some fees and (b) teach UA a lesson?
Dec 5, 2008 | 1:27 pm
#13
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The point was: Ari clearly remembers the charge. Evidence: this thread. Calling the credit card company and telling them "hey, I have this charge that I don't recognize" thus to me is lying. The truth would be "I wasn't given a receipt and I need one (e.g., to be reimbursed), can you please help me get one from the merchant."
Dec 5, 2008 | 1:36 pm
#14
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(b) doesn't apply because UA doesn't learn lessons from their mistakes.
Dec 5, 2008 | 1:49 pm
#15
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I agree. I would probably just say that I have no information on this purchase before paying. Amex is good about getting it or dropping the charge.