GS IM Changes?
Oct 21, 2008 | 4:42 pm
#1
Original Poster
Join Date: Mar 2002
Location: SEA, WAS, PEK
Programs: UA 3K UGS 3MM
Posts: 2,176
GS IM Changes?
The GS line told me today that they just received a 'bunch of new rules' RE calling IM for GS members. The person would not elaborate.
Anyone know anything about this?
Anyone know anything about this?
Oct 21, 2008 | 4:44 pm
#2
Moderator: Midwest, Las Vegas & Dining Buzz
Join Date: Jun 2001
Location: Chicago, Illinois
Posts: 18,093
No, but I am going to purchase a ticket tonight with no upgrade availability and wil need them to call IM. Thank goodness for the 24-hour refund rule if things go south.
Oct 21, 2008 | 4:51 pm
#3
Original Poster
Join Date: Mar 2002
Location: SEA, WAS, PEK
Programs: UA 3K UGS 3MM
Posts: 2,176
She said something about not being able to call unless flight is w/i 24 hours. Frankly, ability to call IM is one of the only truely useful features of GS.
Oct 21, 2008 | 4:56 pm
#4
Join Date: May 2006
Location: New York, London, Sydney
Programs: United GS/2MM, DL*P, VS*G, AA*EXP, Avis CHM, Hertz Platinum, Sixt*D, HH*D, HGP*P, Starwood*P
Posts: 9,881
Just checked. No changes, as far as the agent I spoke to was aware.
Oct 21, 2008 | 5:20 pm
#5
Join Date: Aug 2008
Location: Always on the move
Programs: Something lifetime here and there
Posts: 1,873
There is only one difference I have noticed on this is in recent weeks:
In the last 1-2 months, I have had to ask them to send the "issue" over to the IM desk vs in the past, the GS desk proactively volunteered to send it over to the IM desk to open up some space.
In the last 1-2 months, I have had to ask them to send the "issue" over to the IM desk vs in the past, the GS desk proactively volunteered to send it over to the IM desk to open up some space.
Oct 21, 2008 | 6:41 pm
#6
Join Date: Jul 2007
Programs: UA 1K MM, Alaska MVP Gold 75K, AA PLT
Posts: 1,082
United would never do something to irritate their best customers, would they???? 
Oct 21, 2008 | 7:30 pm
#7
FlyerTalk Evangelist
Join Date: Feb 2000
Location: Los Angeles
Programs: UA Plat 2MM. DL Plat, AS MVP
Posts: 12,916
I remember when as a Premier Exec, I could ask reservations to contact Inventory Management. Then it was restricted to 1K, which I had become.
Recently when I have asked, agents usually say, "United never has/ never will/ never would do that."
Recently when I have asked, agents usually say, "United never has/ never will/ never would do that."
Oct 21, 2008 | 8:15 pm
#8
Join Date: Sep 2008
Programs: My posts represent my personal opinions based on public information and not the official views of UA
Posts: 344
Perhaps the right solution here is to have seperate availability of upgrades for GS (and possibly 1Ks) like there is with saver awards. If agents have to continually call IM for exceptions, it seems to suggest that upgrade availablity isn't correctly set up in the first place.
What do you all think?
What do you all think?
Oct 21, 2008 | 8:17 pm
#9
Join Date: Jul 2004
Location: SNA
Programs: AA EXP, UA 1K (until it expires then never again), *wood Plat, Marriott Gold
Posts: 9,319
Perhaps the right solution here is to have seperate availability of upgrades for GS (and possibly 1Ks) like there is with saver awards. If agents have to continually call IM for exceptions, it seems to suggest that upgrade availablity isn't correctly set up in the first place.
What do you all think?
What do you all think?
Oct 21, 2008 | 10:20 pm
#10
Join Date: Feb 2004
Location: San Francisco
Programs: UA 1K since 1998 & 3 Million Miler & ex-GS; DL Diamond 2015-2022; BAEC Silver; Bonvoy LT Titanium
Posts: 1,020
The only difference I have noticed lately is that IM is not responding to my requests that are sent their way. The agent sees that IM hasn't responded, and then the agent sends the request to IM again. Frustrating.
Oct 21, 2008 | 10:37 pm
#11
Join Date: Jul 2007
Location: Raleigh
Programs: United GS 2MM,, Marriott/Starwood Lifetime Platinum
Posts: 754
After trying IM requests perhaps 8 times in my 6-month GS tenure - my first requests actually cleared on Monday. For PS lunch flights eastbound then westbound next week!
Oct 22, 2008 | 10:33 am
#12
Join Date: Dec 2005
Location: About
Programs: Some good, some bad
Posts: 811
Oct 22, 2008 | 10:55 am
#13
Suspended
Join Date: Jul 2007
Programs: United GS+
Posts: 1,889
Perhaps the right solution here is to have seperate availability of upgrades for GS (and possibly 1Ks) like there is with saver awards. If agents have to continually call IM for exceptions, it seems to suggest that upgrade availablity isn't correctly set up in the first place.
What do you all think?
What do you all think?
Oct 22, 2008 | 11:17 am
#14
Join Date: Dec 2005
Location: About
Programs: Some good, some bad
Posts: 811
Well, assuming that IM can decided to accommodate an upgrade request from a GS member even though there may already be others on the waitlist with confirmed instruments, they basically have this special GS "inventory" already. It may be that IM creates it on the spot when looking at a GS request (and not something which is maintained like other inventories), but in any event it is certainly not something which should be transparent to vast numbers of MP members like NY inventory is.
Oct 22, 2008 | 11:45 am
#15
Moderator: Midwest, Las Vegas & Dining Buzz
Join Date: Jun 2001
Location: Chicago, Illinois
Posts: 18,093
As I stated earlier, I just (as opposed to last night) purchased a p.s. flight for Friday at ORD. After said transaction, I called GS to see if they would contact IM for the upgrade. The agent said that she would send it over and hopefuly have an answer by tomorrow. So no change there.