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-   United Mileage Plus (Pre-Merger) (https://www.flyertalk.com/forum/united-mileage-plus-pre-merger-504/)
-   -   Fall 2008 Catering Changes at UA (https://www.flyertalk.com/forum/united-mileage-plus-pre-merger/859172-fall-2008-catering-changes-ua.html)

Ted Aug 22, 2008 11:30 pm

Crumbs for the back.
 
A few points to ponder which hopefully will be seen as relevant:

1. IAD flights... sure, make those who transit IAD suffer even more. On your next long connection wonder around the B concourse and see how the other half lives. At most airports the fortress hub carrier has the best facilities, not the worst.

2. Those in the back rows may get nothing if the food runs out… remember this could be any of us on a missed connection when the only seat left on the last flight out is in 78E. Rome to Dulles blocks at 9:40, add 30 minutes for boarding and an hour for immigration/customs and you are past eleven hours of hunger.

3. No more special meals. No low sodium, no low fat, no children’s, no kosher. You will get nothing and like it. And good luck bringing enough from home if you are connecting. Like more crying kids on your plane?

4. It will be outstanding seeing non-revs in domestic three class F eating hot meals while paying customers in C get a cold sandwich. Which of these passengers SHOULD be packing a lunch?

For right now the only thing saving UA is that Southwest hasn’t figured out how to get its planes from PVD to London. Yet.:eek:

Shounak Aug 22, 2008 11:34 pm


Originally Posted by climmy (Post 10246871)

On Topic: I think you are confusing FREQUENCY with service and pricing. I specfically book the ONE flight, if necessary, that offers 3 class service on a domestic leg. I doesn't matter whether or not other airlines offer it, or UA has another 3-class flight 15 minutes later.

UA prices a Biz class fare AT OR MORE, than other's domestic first class. Therefore, they should offer a SERVICE commensurate with that pricing. If they can't (a) offer a better price or (b) offer a better (or equiv) service, UA has lost it's edge on these sectors. Then goes my Q: "Why not fly VX".

That's the crux of my issues. No more. I haven't commented on TATL BoB for economy pax at all.

To me, this just means that UA will reevaluate service in 2 class domestic F at some point in the near future. Which would mean that the only true F experience domestically would potentially be limited to the 3 class planes.

nnn Aug 23, 2008 1:17 am


Originally Posted by Ted (Post 10247036)
2. Those in the back rows may get nothing if the food runs out… remember this could be any of us on a missed connection when the only seat left on the last flight out is in 78E. Rome to Dulles blocks at 9:40, add 30 minutes for boarding and an hour for immigration/customs and you are past eleven hours of hunger.

I would hope that enough meals would be boarded to allow each passenger at least as much food as is given out for free under the old system. That way, as long as FA's weren't allowing people to hoard meals before everyone got their share (there would have to be some rule on this), everyone who wanted a meal could get one. Of course, there is the incentive for UA not to over-cater, so as not to lose money on spoiled food, but hopefully the risk of passengers' not eating for 11 hours (and the consequences that would ensue) would get UA to make sure there's enough food to go around.

NickP 1K Aug 23, 2008 2:25 am

For those who buy the ex-IAD TATL BOB... How much slower will that service go... How long will it take to serve an entire 777 or 767 in Y assuming that payment and selection is going to be a lot slower.

I'm hedging a bet that it will take 3+ hours to serve and clean up the economy Y BOB... How does that affect the remaining FA' breaks?

I can also see now people who don't have a good command of English getting really ticked off with something they weren't expecting, top that with kids who may not get food (either parents not prepared with a payment method or meals running out) and you have a really nasty WORSE than Southwest Y cabin.

das Aug 23, 2008 2:49 am


Originally Posted by Ted (Post 10247036)

4. It will be outstanding seeing non-revs in domestic three class F eating hot meals while paying customers in C get a cold sandwich. Which of these passengers SHOULD be packing a lunch?

There's a really valid question of who is more "entitled" to those scarce F seats - paid C passengers who choose not to support an upgrade, or those passengers supporting an upgrade from Y.

Kind of a shame that the seats end up going to non-revs because of the policy of disallowing double upgrades. How would all of you react to UA offering Y->F upgrades on domestic (non ps) 3 cabin flights for double the number of upgrade instruments? Or would it be better for UA as a matter of policy to process "op-ups" from C to fill all the F seats?

No easy answer here, but I agree that passengers in C eating their SmartPack aren't going to be overjoyed to see employees enjoying their nuts and hot meal up in F.


Originally Posted by hossra (Post 10245382)
So, tomorrow I will change my FF number to my Emirates account. I will also make sure that, from now on, no more flights on United. In addition, I sent my travel staff an e-mail directing them to schedule all our TATL travel on BA and VX.

Not to rain on your parade, but if I worked for you, I'd be much willing to buy my own dinner than to earn frequent flyer miles on VS or BA which are practically useless currency for those who don't fly Transatlantic often.

While you may have the interests of your employees at heart, you should think about how much they appreciate their airline choice being dictated by anything other than schedule or price.

USA_flyer Aug 23, 2008 3:19 am


Originally Posted by das (Post 10247324)
Not to rain on your parade, but if I worked for you, I'd be much willing to buy my own dinner than to earn frequent flyer miles on VS or BA which are practically useless currency for those who don't fly Transatlantic often.

Assuming there is a meal for you to buy. And BA miles work on AA.


Originally Posted by das (Post 10247324)
While you may have the interests of your employees at heart, you should think about how much they appreciate their airline choice being dictated by anything other than schedule or price.

His money, his choice.

ORD_UA1K Aug 23, 2008 3:54 am


Originally Posted by nnn (Post 10247220)
Of course, there is the incentive for UA not to over-cater, so as not to lose money on spoiled food, but hopefully the risk of passengers' not eating for 11 hours (and the consequences that would ensue) would get UA to make sure there's enough food to go around.

BOB inventory is provided by the food supplier on consignment, so the supplier (say LSG Skychefs) takes on the risk of unsold inventory.

Diplomatico Aug 23, 2008 4:57 am


Originally Posted by das (Post 10247324)
Not to rain on your parade, but if I worked for you, I'd be much willing to buy my own dinner than to earn frequent flyer miles on VS or BA which are practically useless currency for those who don't fly Transatlantic often.

VX not VS.

holtju2 Aug 23, 2008 5:05 am


Originally Posted by Diplomatico (Post 10247492)
VX not VS.

das was referring to VS (Virgin Atlantic) and not Virgin America.

Diplomatico Aug 23, 2008 5:07 am


Originally Posted by holtju2 (Post 10247499)
das was referring to VS (Virgin Atlantic) and not Virgin America.

Yeah, I got that part. However, he was referencing a poster who said he would move his business to VX or BA...at which point das pointed out that VS or BA would be worthless currency unless one flies TATL.

das Aug 23, 2008 6:18 am


Originally Posted by Diplomatico (Post 10247503)
Yeah, I got that part. However, he was referencing a poster who said he would move his business to VX or BA...at which point das pointed out that VS or BA would be worthless currency unless one flies TATL.

The OP (hossra) was specifically mentioning transatlantic travel, so I interpreted him/her to mean VX as VS. Or maybe VX flies transatlantic. :confused:

GadgetFreak Aug 23, 2008 6:59 am

If the changes that are being made or requested in Oneworld include allowing AA miles to be accumulated on BA flights this will damage UA even more on this. Since the occasional TATL flyer will be able to go with BA instead of UA on some routes and still accumulate miles in a domestic frequent flyer program (AA).

grenouille Aug 23, 2008 7:56 am

IAD: BOB, ORD: TTG (Try To Guess)
 
Thu, Dec 11, 2008 - Paris, France (CDG) to Chicago, IL (ORD)
Booking class: W
Economy
4,153 Award miles
Lunch, Snack

Fri, Mar 13, 2009 - Paris, France (CDG) to Chicago, IL (ORD)
Booking class: W
Economy
4,153 Award miles
Refreshments


1) What does Refreshments stand for?

2) In a pessimistc approach, What's next???? Food for Purchase ? BYO?

Downunder girl Aug 23, 2008 8:06 am


Originally Posted by Colin (Post 10224843)
3 class C to JFK costs more than 2 class F to EWR. I just don't see United giving ps C customers a cold box for dinner at 5PM on a Thursday night.

I hope you are right. BOB in C class just doesnt fit at all :td: :(.

How ridiculous :rolleyes:.

bdemaria Aug 23, 2008 8:27 am


Originally Posted by TechBoy (Post 10246610)
And who else, pray tell, offers a better domestic business class experience. UA is the only one who currently offers it.

AA offers 3 class service JFK-SFO, JFK-LAX and MIA-LAX.


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