Persistent inability to process upgrades online

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Nov 2, 2008 | 12:33 pm

#31

SFflyer123

Join Date: Oct 2008

Location: SFO

Programs: UA 1K

Posts: 4,449

Quote:

Originally Posted by UAX_Brasilia

For travel outside Region 1:

You can only upgrade C, D, Y, B, M, H with miles. SWU upgrades C, D, Y, B, E, M, U, H, Q, V, W. Both need NC/NF inventory and both can be confirmed at booking or anytime after.

Quote:

Originally Posted by mahasamatman

As a 1K, it doesn't make any difference which you use. Though you might consider an SWU easier simply because you can upgrade on a cheaper fare (easier on your wallet).

Thanks, guys!

Nov 2, 2008 | 3:15 pm

#32

weero

Join Date: Aug 2004

Location: OSL/IAH/ZRH (time, not preference)

Programs: UA1K, LH GM, AA EXP->GM

Posts: 41,216

Quote:

Originally Posted by CApreppie

Wonder if the requirement for middle name on tickets is going to mess things up further.

For me there was no hickup and I use middle name or not randomly, depending on the TA.

But I have a friend with a first name with a dash in the middle .. and we unsuccessfully tried to up him his weekend.

To make things odder: I can sponsor his ugs but his cannot ug his itins himself

Jan 3, 2009 | 9:57 pm

#33

sfskier

Join Date: Jan 2006

Location: Colorado

Programs: UAL 1K 1MM, Hilton Gold

Posts: 199

Upgrade problem fixed

I can now upgrade my itineraries online again. So what I did below worked, or they fixed their software problem. So if you have had the problem, might want to try to change the prefix or just see if it works again.

Quote:

Originally Posted by sfskier

My latest attempt is to have the prefix changed on my name to see if it will self correct. the name on my tickets booked online all have my name listed as: FIRSTNAMEMRS LASTNAME. Does anybody else see this problem?

Jan 4, 2009 | 1:26 am

#34

dmodemd

Join Date: Dec 2005

Location: Kirkland, WA

Programs: AS 75K,UA Gold 1.6MM, Hilton Dia, Marriott LT Plat, Hyatt Glb, Natl Exec, Hertz 5*

Posts: 3,657

Yes, I talked to ua.com support a couple months ago and they acknowledged it was a known software bug that would be fixed soon. I also tried playing around withe my name coming through from the TA but it didnt work. I did see now that its working again....

Jan 4, 2009 | 12:55 pm

#35

coastda

Join Date: Aug 2002

Location: PDX USA

Programs: HH Diamond

Posts: 320

The problem goes beyond tech issues.
I sponsored a friend on a "B" fare from HNL-LAX with miles and it didn't clear until moments before flight time.
I have at least 3 itns from SEA/PDX-IAD where I'm using miles and only half have been confirmed. UA is obviously, and somewhat understandably, holding back F seats until the last possible moment for sale.
They're selling every sort of Premier incentive ala carte.