Every change I ask for, it's "Gimme 10 minutes to check and see if that's valid...."
Aug 8, 2008, 10:54 am
#1
Original Poster
Join Date: Aug 2001
Location: SNA
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Every change I ask for, it's "Gimme 10 minutes to check and see if that's valid...."
It's very annoying and I know this routing's valid but every time I make one little change to my LAX-LAS-PHX-JFK-FRA-IST-CAI-RUH-IST-OTP-WAW-AMS-IAD-JFK-LAX itinerary, they're always taking 10 or 15 minutes to check the validity of this route.
Aug 8, 2008, 11:08 am
#2
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA LT Plat 2MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,949
And you are surprized??? 14 segemnts!!
Aug 8, 2008, 11:17 am
#3
Original Poster
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Location: SNA
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I was the one who came up with this crazy routing, thanks to KVS... but it's been a hassle! I know it's completely valid!!!
Aug 8, 2008, 12:24 pm
#4
FlyerTalk Evangelist
Join Date: Oct 2004
Programs: Nah.
Posts: 13,967
Why would you expect agents to immediately see that routing as valid? 
It may well be valid, but the agent having to check should not be a complaint. If they said it wasn't and it were, well, that is different.
It may well be valid, but the agent having to check should not be a complaint. If they said it wasn't and it were, well, that is different.
Aug 8, 2008, 12:38 pm
#5
Join Date: Feb 2005
Location: SJC/SFO
Programs: UA GS & Million Miler, AA Lifetime Gold (MM)
Posts: 206
Damn ...
"If it's Tuesday, it must be Belgium" ...
"If it's Tuesday, it must be Belgium" ...
Aug 8, 2008, 12:40 pm
#6
Join Date: Jul 2005
Location: SAN
Programs: UA 1MM/1K, HH Diamond
Posts: 6,837
Actually, I would expect that the validity of routings would be checked up front, obviating the need to do it every time some agents gets suspicious. Sure, if one of OP's "little changes" is the route itself, then I would expect it to be checked, but otherwise, why should it be checked every time?
Aug 8, 2008, 12:41 pm
#7
Join Date: Feb 2006
Programs: UA, Starwood, Priority Club, Hertz, Starbucks Gold Card
Posts: 3,956
I could understand your frustrations if this were a domestic ticket, because domestic fare rules shouldn't be complicated (even though it is on UA as well as other legacy carriers). However, do you honestly expect an agent to know all the fare rules for international tickets, when there are hundreds of bilateral agreements dictating their terms?
On the flip side, would you actually trust an agent who doesn't take their time to check things out, and just gives you a yes/no answer right off the bat?
On the flip side, would you actually trust an agent who doesn't take their time to check things out, and just gives you a yes/no answer right off the bat?
Aug 8, 2008, 1:08 pm
#8
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The problem is they check the entire thing before I get to utter a single word. They're always in disbelief and have to check every single time!
Aug 8, 2008, 1:20 pm
#9
Original Poster
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Okay, just did it for the forth time... I give them the reservation number, they always say, "Whoa, you have way too many stops." I'm always assuring them the routing's valid.. and they gotta check just to be sure.
It's 10 to 20 minutes of crappy music before I get to tell them what part I want changed. My eardrums have been permanently scarred.
It's 10 to 20 minutes of crappy music before I get to tell them what part I want changed. My eardrums have been permanently scarred.
Aug 8, 2008, 1:23 pm
#10
Join Date: Feb 2008
Location: Lahaina, HI & Los Angeles, CA
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Aug 8, 2008, 1:33 pm
#11
Join Date: Jul 2004
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Posts: 9,239
Wow thats quite the trip, is this a MR? How much does that cost, its pretty impressive!
Aug 8, 2008, 1:51 pm
#12
Original Poster
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Location: SNA
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Aug 8, 2008, 1:52 pm
#13
Original Poster
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Posts: 3,558
Aug 8, 2008, 4:47 pm
#14
Join Date: Aug 2001
Location: SFO
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Posts: 4,778
My SFO-DUB award routing is only 10 segments on 5 Star carriers. Crap!