Why the delay for miles to post?
Aug 4, 2008 | 6:12 pm
#1
Original Poster
Join Date: Jul 2008
Posts: 17
Why the delay for miles to post?
I'm just wondering why it takes so long before various miles post to your MP account.
For instance I submitted a retro-credit request for an Air New Zealand flight. I first had to wait 14 days to submit the request and then it takes 4-6 weeks for the miles to post. That's up to 2 MONTHS before the miles show up. In this computer age I wonder why United takes so long. Is it that they don't want the miles being used for a return trip or is it really because of system constraints?
For instance I submitted a retro-credit request for an Air New Zealand flight. I first had to wait 14 days to submit the request and then it takes 4-6 weeks for the miles to post. That's up to 2 MONTHS before the miles show up. In this computer age I wonder why United takes so long. Is it that they don't want the miles being used for a return trip or is it really because of system constraints?
Aug 4, 2008 | 6:25 pm
#2
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA LT Plat 2MM, Hyatt Discoverist, Marriott LT Gold, Hilton Silver, IHG Plat
Posts: 73,202
I'm just wondering why it takes so long before various miles post to your MP account.
For instance I submitted a retro-credit request for an Air New Zealand flight. I first had to wait 14 days to submit the request and then it takes 4-6 weeks for the miles to post. That's up to 2 MONTHS before the miles show up. In this computer age I wonder why United takes so long. Is it that they don't want the miles being used for a return trip or is it really because of system constraints?
For instance I submitted a retro-credit request for an Air New Zealand flight. I first had to wait 14 days to submit the request and then it takes 4-6 weeks for the miles to post. That's up to 2 MONTHS before the miles show up. In this computer age I wonder why United takes so long. Is it that they don't want the miles being used for a return trip or is it really because of system constraints?
A search for NZ will show that Air New Zealand flights are slower to post than many other *A flights.
Aug 4, 2008 | 6:48 pm
#3
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: D.R.E.A.D. Gold card holder
Posts: 53,215
In this case, it's NZ that's taking so long to respond.
Aug 4, 2008 | 6:54 pm
#4
FlyerTalk Evangelist
Join Date: Sep 2003
Location: MileagePlus Premier Gold
Posts: 11,522
The answer is because the process is still probably somewhat manual - and requires transfer of data between the two airlines, and time to match up to see whether or not your request can be granted.