UAL to charge $25 to check second bag for certain customers and other related changes
#166
Join Date: Nov 1999
Location: if it's Thursday, this must be Belgium
Programs: UA 1K MM
Posts: 6,484
first, let me say that I do not have any strong reaction to whether this is a good or bad policy. There is nothing absolute that makes "2 bags free" the "right" number of free bags, versus if we had all along been comfortable with 1 bag as the historical norm. It is just that we know there is a difference now. It may be that passengers in the future who had no preconceptions, will find 1 bag just as acceptable as we found 2 bags. I'm sure all the airlines would like to carry less baggage.
2) This is in line with that conference call a year ago, saying that they would be seeking to encourage profit-generating behaviour and discourage profit-sapping behaviour. The airline is clearly aimed at infrequent/low-revenue fliers. These passengers may say "they'll never fly UA again", but magically, they (or replacements) reappear in great numbers merely depending on the fare. Is it wrong for UA to make some money off of them if it can be sustained and is adopted by others as standard policy?
3) it may not be so easy for people to "sneak" extra bags. They have to get them through security, and often may have an item in there that is specifically prohibited. This works to UA's favor in enforcing the policy. And it may not be really necessary -- every passenger has a large carryon allowance. If a passenger is able to take one as a carry on, fine. I think the purpose is not to penalize or trick passengers who have bags, but to discourage the processing and loading/unloading of space-occupying bags in cargo, which takes time/money, consumes cargo space, fuel, etc.
4) Other criticism here is that this disproportionately affects poor people, in that they can least afford the bag charge. But a poor family of four's extra bags take up the same cargo space that a rich family of four's does. And everything is disproportionately unfair/expensive for poor people. I don't understand this line of criticism.
5) As others have noted, it will be a large task at the gate to enforce this. And I'm sure they will need to come up with announcements to make passengers understand. Maybe something on the lines of, if you have an extra bag over your carryon allowance, you will be asked to pay the charge, or either you or it will not get on the plane.
All in all, I will reserve judgment on this one, and be curious to see how it works out for them. This particular policy is not going to make me take my business elsewhere.
2) This is in line with that conference call a year ago, saying that they would be seeking to encourage profit-generating behaviour and discourage profit-sapping behaviour. The airline is clearly aimed at infrequent/low-revenue fliers. These passengers may say "they'll never fly UA again", but magically, they (or replacements) reappear in great numbers merely depending on the fare. Is it wrong for UA to make some money off of them if it can be sustained and is adopted by others as standard policy?
3) it may not be so easy for people to "sneak" extra bags. They have to get them through security, and often may have an item in there that is specifically prohibited. This works to UA's favor in enforcing the policy. And it may not be really necessary -- every passenger has a large carryon allowance. If a passenger is able to take one as a carry on, fine. I think the purpose is not to penalize or trick passengers who have bags, but to discourage the processing and loading/unloading of space-occupying bags in cargo, which takes time/money, consumes cargo space, fuel, etc.
4) Other criticism here is that this disproportionately affects poor people, in that they can least afford the bag charge. But a poor family of four's extra bags take up the same cargo space that a rich family of four's does. And everything is disproportionately unfair/expensive for poor people. I don't understand this line of criticism.
5) As others have noted, it will be a large task at the gate to enforce this. And I'm sure they will need to come up with announcements to make passengers understand. Maybe something on the lines of, if you have an extra bag over your carryon allowance, you will be asked to pay the charge, or either you or it will not get on the plane.
All in all, I will reserve judgment on this one, and be curious to see how it works out for them. This particular policy is not going to make me take my business elsewhere.
Last edited by TA; Feb 4, 2008 at 3:44 pm
#167
Join Date: Feb 2000
Location: Chicago
Programs: UA 1K, AA Gold
Posts: 3,640
And, just FYI, Ryanair charges for the first bag, so your comparison is confusing.
#168
Join Date: Aug 2004
Location: San Juan Capistrano, CA
Programs: UA Premier Gold (1MM), AS MVP
Posts: 989
Fantastic. My 70 year-old mother who usually flies on my miles as saver awards, should now be heaving a larger 26" 30-40 lb. bag in and out of cars, shuttle, etc., instead of breaking it up as usual into a smaller rollaboard and soft duffel that rides on top? To save $25 (not much to some of us, but that is grocery money to others)? Ludicrous. I beg her all the time to check those bags instead of putting them above in bins because bad lower backs run in the family, but now I can see we'll have to add this wrinkle to the luggage strategy...
#169
Join Date: Nov 2004
Location: SJC
Programs: UA 1K
Posts: 609
I feel like I'm paying more in last couple of years than for entire period of like 1990-2001 and if anything I'm getting less for my money than I did in 1990-2001 which is distressing. Especially late 2007 and 2008 prices are much higher, and there are not the bargains and mileage promos which we used to have.
2008 Oil: $100
#170
Join Date: Nov 2004
Location: Cambridge MA (BOS)
Programs: MP Platinum
Posts: 2,240
Fantastic. My 70 year-old mother who usually flies on my miles as saver awards, should now be heaving a larger 26" 30-40 lb. bag in and out of cars, shuttle, etc., instead of breaking it up as usual into a smaller rollaboard and soft duffel that rides on top? To save $25 (not much to some of us, but that is grocery money to others)? Ludicrous. I beg her all the time to check those bags instead of putting them above in bins because bad lower backs run in the family, but now I can see we'll have to add this wrinkle to the luggage strategy...
I often expand my legal sized wheeled carry-on to hold my coat and laptop pack so I can save my back and wheel them around the airport until I get to the gate where I unload it and shink it to size.
#171
Join Date: Nov 2005
Location: Sydney, AU
Programs: HH/CX Diamond, VA/IC/A-Club Plat, UA/SPG Gold, Hertz PC, Avis PC
Posts: 293
Interesting.
Clearly the industry is moving towards a "bundled pricing model". AC being the best example of how this may end up looking like.
If we're looking at economy/ no status flying then from my perspective I'm now being hit with a extra charge for a second bag, on top of an already "high" priced fare.
I'm going to look for a LCC or simular carrier who can sell me a lower fare in the first instance. No problem with then paying for the extras I chose I may need.
UA are effectively lowering their economy proposition to compete with LCC. This is a market driven by lowest price, for the most part. Surely they will loose out there?
I still maintain they need to cut the complexities out of their systems and work practices and consequently costs. Not continuously increase fares through fuel, bag-check or other surcharges.
Time will tell. Its not clear what may transpire, too many factors at play.
Clearly the industry is moving towards a "bundled pricing model". AC being the best example of how this may end up looking like.
If we're looking at economy/ no status flying then from my perspective I'm now being hit with a extra charge for a second bag, on top of an already "high" priced fare.
I'm going to look for a LCC or simular carrier who can sell me a lower fare in the first instance. No problem with then paying for the extras I chose I may need.
UA are effectively lowering their economy proposition to compete with LCC. This is a market driven by lowest price, for the most part. Surely they will loose out there?
I still maintain they need to cut the complexities out of their systems and work practices and consequently costs. Not continuously increase fares through fuel, bag-check or other surcharges.
Time will tell. Its not clear what may transpire, too many factors at play.
#172
FlyerTalk Evangelist
Join Date: May 2001
Location: LAX; AA EXP, MM; HH Gold
Posts: 31,789
For same-day-delivery it costs a lot, but a lot of what you are paying for there are logistics costs.
For FedEx ground/home delivery, I just priced out standard, non-discounted rates. For 50#, Boston->Philadelphia, the cost was $19-$20 (2 day service). For Boston->Los Angeles, the cost was $48-50 (4 day service).
For FedEx ground/home delivery, I just priced out standard, non-discounted rates. For 50#, Boston->Philadelphia, the cost was $19-$20 (2 day service). For Boston->Los Angeles, the cost was $48-50 (4 day service).
IMO, shipping them via UA on same-plane service shouldn't be free (included in the price of a ticket).
I can only hope that the policy is adopted by other airlines and extended to the first checked bag as well.
#173
Join Date: Jun 2004
Location: SBP
Programs: SPG-Platinum
Posts: 120
That's great....just booked family trip to KOA for Christmas 2008 this morning. Had i booked it yesterday, i would not would not have been subjected to the $25 fee for the wife and kids (3) second bag.
I guess we will just have more carryons.
I guess we will just have more carryons.
#174
Join Date: May 2003
Location: DFW/GFK
Programs: UA Premier, NW Silver, Official Gopher Hater
Posts: 158
#176
Join Date: Aug 2005
Location: NYC, FLL
Programs: UA PP 1MM, Marriott Bonvoy LTTE, BA Gold
Posts: 6,419
This, to me, is like NWA or Virgin America's exit row seating charge - those who think it is an outrage will refuse to fly United, while the rest will grumble, pay the fee, and continue. In 6 months, we may not even be talking about it.
I guess I prefer this method rather than adding $25 across the board to the fare itself - at least then folks have a chance to avoid the fee through loyalty (elite) or preparation (flying with just the essentials).
I guess I prefer this method rather than adding $25 across the board to the fare itself - at least then folks have a chance to avoid the fee through loyalty (elite) or preparation (flying with just the essentials).
#177
Join Date: Feb 2004
Programs: AA 'kettle', Marriott Gold, ICH Gld, Hertz 5*
Posts: 5,258
Next stop, hefting your carry-on onto the scale at the ticket counter
(weight limits on carry-ons)...
That oughta keep the lights on Wacker Drive lit late into the night
(weight limits on carry-ons)...
That oughta keep the lights on Wacker Drive lit late into the night
#178
FlyerTalk Evangelist
Join Date: Dec 2002
Location: Danville, CA, USA;
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Posts: 15,853
Name one original idea (Hint: E+ doesn't count, not created by this team).
Every single "enhancement" is a matter of playing catchup with the competition. Even today's announcement was probably just a reaction to WN's decision to drop the free allowance from 3 -> 2.
#179
Join Date: Nov 2000
Location: Berkeley, CA
Programs: UA Gold, peon everywhere else
Posts: 989
Dan
#180
FlyerTalk Evangelist
Join Date: Dec 2006
Location: Pacific Northwest
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Posts: 17,150
or I'll bring my golf clubs with me on vacation.
This won't be picked up by any other US airlines because it is simply a terrible idea (the reasons have already been discussed).