Elite Reservations enhancement: Phone number recognition?? [merged threads]
Dec 13, 2007, 12:14 pm
#1
Original Poster
Join Date: Feb 2007
Location: JAX
Programs: DL Silver Medallion
Posts: 2,671
Elite Reservations enhancement: Phone number recognition?? [merged threads]
I am not sure if this is something new or not, but this was a first for me.
I just called the 1P reservations line from my home phone, and instead of being prompted to enter my MP number, the computer voice automatically asked, "Is this Craig or someone calling on the behalf of Craig?"
I was totally surprised! As soon as I answered yes, I was promptly put through to an agent without having to go through the normal acct. verification.
Is this phone number recognition something new or have I just never had it work before?
Craig
I just called the 1P reservations line from my home phone, and instead of being prompted to enter my MP number, the computer voice automatically asked, "Is this Craig or someone calling on the behalf of Craig?"
I was totally surprised! As soon as I answered yes, I was promptly put through to an agent without having to go through the normal acct. verification.
Is this phone number recognition something new or have I just never had it work before?
Craig
Dec 13, 2007, 12:25 pm
#2
Join Date: May 2007
Location: WAS
Programs: UA 1K, AS MPVG
Posts: 482
New to me. Just checked and it works for the 2P line, too! ^^
Dec 13, 2007, 12:31 pm
#3
Original Poster
Join Date: Feb 2007
Location: JAX
Programs: DL Silver Medallion
Posts: 2,671
I'm assuming that it would work the same for all of the Elite phone numbers (and probably for GM's as well).
Dec 13, 2007, 12:57 pm
#4
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1K desk too 
Awesome
Awesome
Dec 13, 2007, 1:02 pm
#5
Join Date: Jan 2005
Programs: UA 1K; SPG Plat; Hyatt Diamond
Posts: 2,179
Worked for me too this AM and I was going to post about it.
After the agent helped me re-fare a ticket (resulting in a $199.82 decrease!) I mentioned the feature and said how wonderful it was.
"I guess the system is working as it should be," she replied.
After the agent helped me re-fare a ticket (resulting in a $199.82 decrease!) I mentioned the feature and said how wonderful it was.
"I guess the system is working as it should be," she replied.
Dec 13, 2007, 1:07 pm
#6
Join Date: Jan 2007
Location: WAS
Programs: DL Gold ex DM, Marriott and Hilton Gold
Posts: 235
I just tried as well.. Called the 1P reservations line and I got.. "Thank you for calling United.. Which would you like? Please say flight status, reservations..."
then he said... "so we can quickly determine where to take your call... please say or enter your mileage plus number.."
then.. "got it.. to verify the account..etc etc "
Do I have an outdated number?!
then he said... "so we can quickly determine where to take your call... please say or enter your mileage plus number.."
then.. "got it.. to verify the account..etc etc "
Do I have an outdated number?!
Dec 13, 2007, 1:10 pm
#7
Original Poster
Join Date: Feb 2007
Location: JAX
Programs: DL Silver Medallion
Posts: 2,671
I just tried as well.. Called the 1P reservations line and I got.. "Thank you for calling United.. Which would you like? Please say flight status, reservations..."
then he said... "so we can quickly determine where to take your call... please say or enter your mileage plus number.."
then.. "got it.. to verify the account..etc etc "
Do I have an outdated number?!
then he said... "so we can quickly determine where to take your call... please say or enter your mileage plus number.."
then.. "got it.. to verify the account..etc etc "
Do I have an outdated number?!
Craig
Dec 13, 2007, 1:13 pm
#8
Join Date: Jan 2007
Location: WAS
Programs: DL Gold ex DM, Marriott and Hilton Gold
Posts: 235
no that didn't work... =(
Dec 13, 2007, 1:14 pm
#9
Join Date: Nov 2007
Location: USA
Posts: 1,685
I'm new to 2P, and just tried the number, and they called me by name and asked if my call was regarding my next flight.
I didn't go through all the menus, but will this line give me a shot at talking to an agent that's not in India?
I didn't go through all the menus, but will this line give me a shot at talking to an agent that's not in India?
Dec 13, 2007, 1:52 pm
#10
Join Date: Jan 2007
Location: WAS
Programs: DL Gold ex DM, Marriott and Hilton Gold
Posts: 235
you're right!! after about 15 mins.. I tried back .. and now its working! awesome!
Dec 13, 2007, 2:06 pm
#11
Join Date: May 2004
Location: OAK
Programs: UA Gold MM / AS MVP Gold
Posts: 2,504
AA has had this feature for a while, so it is great that United finally caught up!
Dec 13, 2007, 3:39 pm
#12
Join Date: Apr 2006
Location: east coast
Programs: UA 1K
Posts: 306
Has anyone tried putting their cell phone number in their MP account, and calling from that number? Would this nice trick still work?
Dec 13, 2007, 4:48 pm
#13
Join Date: Jul 2006
Location: California
Programs: AA EXP, lowly UA 1K; Hyatt Diamond, SPG Gold, Hilton Gold; National EC, Hertz PC
Posts: 2,214
I am wondering what happens when you call from your house and the whole family has MP accounts? I imagine that you have to enter your number still
Dec 13, 2007, 4:54 pm
#14
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Is this John (1) Jane (2) Joseph (3)...
Dec 13, 2007, 4:55 pm
#15
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