Do reservation agents get commission?
Jul 16, 2007, 2:21 pm
#1
Original Poster
Join Date: Jul 2005
Posts: 128
Do reservation agents get commission?
Hi,
Had to deal with an agent on a partner airline today, was very pushy about buying through her and not on line.
Just wondering if in general agents are on commission, get bonuses for what they sell, etc.
Mike
Had to deal with an agent on a partner airline today, was very pushy about buying through her and not on line.
Just wondering if in general agents are on commission, get bonuses for what they sell, etc.
Mike
Jul 16, 2007, 3:19 pm
#2
Join Date: Feb 2005
Location: Boulder, CO
Programs: UA, AA, WN; HH, MR, IHG
Posts: 7,054
I doubt they get commissions but I'd be surprised if there isn't some performance requirement. Also, they might just be trying to justify their jobs, since an increase in online booking might spur cut-backs on the phone lines. Just speculation, of course.
Jul 16, 2007, 3:22 pm
#3
Join Date: Dec 2005
Location: SJC
Posts: 327
If it was an international itinerary it's possible. Some foreign carriers (though few) still pay commissions to travel agents so they may offer a similar incentive to their phone agents.
Jul 16, 2007, 3:28 pm
#4
Join Date: Jun 2004
Location: What I write is my opinion alone..don't read into it anything not written.
Posts: 9,686
Paubri is correct. I don't know of any major domestic airline (let alone internal reservations) that pay comissions, but many charter/intl do (to outside agents, not internal res.)
There may be some niche carrier that is an exception, but none of the majors do, I believe.
There may be some niche carrier that is an exception, but none of the majors do, I believe.
Jul 16, 2007, 11:14 pm
#5
Join Date: Jan 2001
Location: Somewhere I've Driven To
Programs: HiltonHonors, IHG Hotels, DL Skymiles
Posts: 2,070
I wish they would (US based only, no ICCs) - guaranteed a huge increase in better service.