Upgrade question--miles changed to e500
Mar 22, 2007 | 7:38 am
#1
Original Poster
Join Date: Nov 2006
Location: DEN
Programs: UA 1K, Hyatt Diamond
Posts: 266
Upgrade question--miles changed to e500
(Did a search, didn't find an answer)
Hi--Flying DEN to BOS tomorrow. Bought ticket yesterday, tried to u/g with miles. The second segment was waitlisted, so I called ICC this am to cancel the upgrade. They couldn't cancel the first segment b/c there were no seats in Y--is that right? (I'm guessing it is.) I asked to change the u/g instrument from miles to e500's and they said since there's no room in Y, I'd have to do that at the airport--does this sound right? Any other action I can take? Sure don't want to burn 15k on DEN to ORD. Thanks! Jay
Hi--Flying DEN to BOS tomorrow. Bought ticket yesterday, tried to u/g with miles. The second segment was waitlisted, so I called ICC this am to cancel the upgrade. They couldn't cancel the first segment b/c there were no seats in Y--is that right? (I'm guessing it is.) I asked to change the u/g instrument from miles to e500's and they said since there's no room in Y, I'd have to do that at the airport--does this sound right? Any other action I can take? Sure don't want to burn 15k on DEN to ORD. Thanks! Jay
Mar 22, 2007 | 8:13 am
#2
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: D.R.E.A.D. Gold card holder
Posts: 53,195
To cancel a confirmed upgrade or change the upgrade instrument, you must be able to downgrade to Y first, and then get put back at the end of the queue. If there's no room in Y, you can't do it. Even if you could, chances are someone else would get the seat you vacate.
Mar 22, 2007 | 8:14 am
#3
FlyerTalk Evangelist
Join Date: Sep 2000
Location: Chicago, IL
Posts: 20,405
They need to downgrade you to upgrade you. If there's no fares in your booking class available, they can't do it.
Mar 22, 2007 | 9:02 am
#4
Join Date: Dec 2006
Location: LAX
Programs: SPG Plat Hyatt Diamond BMI Silver
Posts: 476
I once was in the same situation when I upgraded LAX-SFO I got lucky and got my miles back thanks to a good gate agent
Mar 22, 2007 | 9:07 am
#5
FlyerTalk Evangelist
Join Date: Sep 2000
Location: Chicago, IL
Posts: 20,405
That's just it, though...luck. Technically, I don't think it's UA policy to do this. Even though you booked yesterday so you're not abusing the system (of confirming upgrades early and then switching to a less valuable instrument).