Operational upgrades from a gate agent's perspective
#631
Join Date: Sep 2010
Location: SFO
Programs: AA ExPlat; UA GS (via MM companion); SPG
Posts: 362
Still, a bit of a straw-man retort to focus on the "well-behaved" aspect and ignore the "Shhhhh!" from the GA, no? I mean, if it walks like a duck...

#632
Join Date: Jan 2008
Location: Here and there
Programs: General member, former 1P
Posts: 583
Indeed I was just goofing on the OP. Call it late-night punchiness on my part.
No, I don't really believe that elite flyers should be able to compel testimony from passengers or employees. I do believe, however, that many of us act with a sense of entitlement and unduly get upset when someone else gets something that we think we deserve. Even though we rarely/ever have all the facts. I'm guilty of this too - on a flight where I think I have a UDU in the bag, I don't clear into F. I find myself giving everyone on the red carpet the once over. "How did THAT guy get the upgrade?" And so on. It's silly and dumb on my part.
I suppose the OP could ask UA to "investigate," though it strikes me as a poor use of resources. And I suspect such requests go straight to the e-circular file.
It's also bad karma. How many times have readers here benefited from a little special love, when a UA employee bends the rules and gives us something at the expense of the airline or another flyer?
No, I don't really believe that elite flyers should be able to compel testimony from passengers or employees. I do believe, however, that many of us act with a sense of entitlement and unduly get upset when someone else gets something that we think we deserve. Even though we rarely/ever have all the facts. I'm guilty of this too - on a flight where I think I have a UDU in the bag, I don't clear into F. I find myself giving everyone on the red carpet the once over. "How did THAT guy get the upgrade?" And so on. It's silly and dumb on my part.
I suppose the OP could ask UA to "investigate," though it strikes me as a poor use of resources. And I suspect such requests go straight to the e-circular file.
It's also bad karma. How many times have readers here benefited from a little special love, when a UA employee bends the rules and gives us something at the expense of the airline or another flyer?

#633
Join Date: Dec 2010
Location: WAS-ish
Programs: UA 1K-MM + UC, Marriott Plat, National Exec
Posts: 1,337






#634
Join Date: May 2003
Location: Redwood City, CA USA (SFO/SJC)
Programs: 1K 2010, 1P in 2011, Plat for 2012,13,14,15 & 2016. Gold in 17 & 18, Plat since
Posts: 8,792
Ah, late-night punchiness. Now that's something I can understand and get behind.
But remember the instructions on the card in the seat back in front of you... "In case of punchiness, emoticons will drop from the overhead compartment.
If you are traveling with Mike Jacoubowsky, please don your own emoticon first ^ and then assist those traveling with you." 








But how many of us have a lot of fun at airports people-watching? Manufacturing various back stories, thinking about where they came from or where they're going, trying to pick up clues from what they wear or are carrying. It's fun, admit it. So not much of a stretch, when you've got an airport full of people playing amateur detective, to expect the same thing when waiting at the gate. Is that person a GS or 1K? Or did they actually, gasp, pay for that upgrade???!!! And the Gate Agent having a bad day... is it within your power to put a smile on his or her face? You rate the odds internally, seems impossible, but you go for it anyway!

#635
Join Date: Dec 2010
Location: WAS-ish
Programs: UA 1K-MM + UC, Marriott Plat, National Exec
Posts: 1,337



But how many of us have a lot of fun at airports people-watching? Manufacturing various back stories, thinking about where they came from or where they're going, trying to pick up clues from what they wear or are carrying. It's fun, admit it. So not much of a stretch, when you've got an airport full of people playing amateur detective, to expect the same thing when waiting at the gate. Is that person a GS or 1K? Or did they actually, gasp, pay for that upgrade???!!!
Okay, that one I admit to. Oddly enough, all of my memorable experiences of that sort to date are with CO staff (from the checkin agent at MIA on Christmas day who was clearly very unhappy to be there, but grimly determined to do her job to the letter... to the incredibly cheerful and funny white-haired GA at IAH who managed to make pax laugh while moving them to 33B).

#636
Join Date: May 2005
Location: WAS (DCA, IAD, BWI)
Programs: UA 1K, CO Platinum, HH Diamond, Marriott Gold, Hertz 5 *
Posts: 1,314
Indeed I was just goofing on the OP. Call it late-night punchiness on my part.
No, I don't really believe that elite flyers should be able to compel testimony from passengers or employees. I do believe, however, that many of us act with a sense of entitlement and unduly get upset when someone else gets something that we think we deserve. Even though we rarely/ever have all the facts. I'm guilty of this too - on a flight where I think I have a UDU in the bag, I don't clear into F. I find myself giving everyone on the red carpet the once over. "How did THAT guy get the upgrade?" And so on. It's silly and dumb on my part.
I suppose the OP could ask UA to "investigate," though it strikes me as a poor use of resources. And I suspect such requests go straight to the e-circular file.
It's also bad karma. How many times have readers here benefited from a little special love, when a UA employee bends the rules and gives us something at the expense of the airline or another flyer?
No, I don't really believe that elite flyers should be able to compel testimony from passengers or employees. I do believe, however, that many of us act with a sense of entitlement and unduly get upset when someone else gets something that we think we deserve. Even though we rarely/ever have all the facts. I'm guilty of this too - on a flight where I think I have a UDU in the bag, I don't clear into F. I find myself giving everyone on the red carpet the once over. "How did THAT guy get the upgrade?" And so on. It's silly and dumb on my part.
I suppose the OP could ask UA to "investigate," though it strikes me as a poor use of resources. And I suspect such requests go straight to the e-circular file.
It's also bad karma. How many times have readers here benefited from a little special love, when a UA employee bends the rules and gives us something at the expense of the airline or another flyer?

#637
Join Date: Mar 2005
Location: West of CLE
Programs: Delta PM/3 MM; Hertz PC; National Executive Elite; Amtrak Guest Rewards; Marriott Bonvoy Gold
Posts: 5,130
Not a UA Flyer but
great post, really enjoyed reading it.

#638
Join Date: Jun 2011
Location: NorCal
Programs: MP Ag, former 1K
Posts: 479
My Experience at (accidently) wrangling an Op Up
In 1998 or thereabouts, I was flying home from Portland to Washington DC. I was flying America West. This was after a long summer working in Portland, so I had three large suitcases with me. This was before they charged for luggage. 
When I was waiting in line to check in, one of the agents at the counter was wrestling with a passenger's bag to load it onto the conveyor belt. She came back and jokingly announced to the passengers waiting in line that "no more heavy bags". Then when I checked in, sure enough, I got her to check me in, and she looked at my pile of large bags and jokingly asked - "Didn't you hear the announcement about no more heavy bags?" I just smiled at her and that was that, and she finished checking me in.
Then, after we were done, I pulled out a $20 CDN bill (worth about $13 USD at the time) from my wallet, and I told her that since she was having a bad day, I'd like for her to have a gift certificate to the country of Canada. She was stunned, and told me that she couldn't take that "gift certificate", but I insisted, so she accepted. So I walked away happy that I made her day, and want on my way into the plane.
As I boarded, I noticed that there was a female pilot in one of the first class seats, then I just walked past all the first class seats to the back of the plane. Then some 10 minutes later, I see one of the gate agents come onto the plane, have a short conversation with the female pilot, who proceeded to get up, go into the cockpit, and pull out a tiny jumper seat in the cockpit and sat down.
Then the FA called my name, asked to see my up front. So I walked up. He asked to see my boarding pass, so I gave it to him. He then proceeded to tear up my boarding pass, hand me a new boarding pass and told me to sit in the first class seat that the female pilot just vacated. I was stunned, but didn't protest too hard and sat down like I was told.
Later on, I realized that the plane was completely full, and they needed to clear a seat in Y, so they kicked the pilot who was riding in F to go into the cockpit, kicked me up to First class so they could put that last person in Y. All because I accidentally bribed the counter agent with $20 CDN.
I've never tried that again, I think that if I tried that again, it might've been mistaken as a real attempt to "buy" an op up. Back then, I was far more naive and really didn't have any of that in mind, and it just seemed perfectly acceptable to me back then to give a counter agent $20 CDN as a "gift certificate to the country of Canada", and walked away without having expected anything in return.

When I was waiting in line to check in, one of the agents at the counter was wrestling with a passenger's bag to load it onto the conveyor belt. She came back and jokingly announced to the passengers waiting in line that "no more heavy bags". Then when I checked in, sure enough, I got her to check me in, and she looked at my pile of large bags and jokingly asked - "Didn't you hear the announcement about no more heavy bags?" I just smiled at her and that was that, and she finished checking me in.
Then, after we were done, I pulled out a $20 CDN bill (worth about $13 USD at the time) from my wallet, and I told her that since she was having a bad day, I'd like for her to have a gift certificate to the country of Canada. She was stunned, and told me that she couldn't take that "gift certificate", but I insisted, so she accepted. So I walked away happy that I made her day, and want on my way into the plane.
As I boarded, I noticed that there was a female pilot in one of the first class seats, then I just walked past all the first class seats to the back of the plane. Then some 10 minutes later, I see one of the gate agents come onto the plane, have a short conversation with the female pilot, who proceeded to get up, go into the cockpit, and pull out a tiny jumper seat in the cockpit and sat down.
Then the FA called my name, asked to see my up front. So I walked up. He asked to see my boarding pass, so I gave it to him. He then proceeded to tear up my boarding pass, hand me a new boarding pass and told me to sit in the first class seat that the female pilot just vacated. I was stunned, but didn't protest too hard and sat down like I was told.
Later on, I realized that the plane was completely full, and they needed to clear a seat in Y, so they kicked the pilot who was riding in F to go into the cockpit, kicked me up to First class so they could put that last person in Y. All because I accidentally bribed the counter agent with $20 CDN.

I've never tried that again, I think that if I tried that again, it might've been mistaken as a real attempt to "buy" an op up. Back then, I was far more naive and really didn't have any of that in mind, and it just seemed perfectly acceptable to me back then to give a counter agent $20 CDN as a "gift certificate to the country of Canada", and walked away without having expected anything in return.

#639
Join Date: Jul 2004
Location: PDX
Programs: DL DM, Amtrak peon, Colbert Lifetime Platinum
Posts: 4,531

#640
Join Date: Jun 2011
Location: NorCal
Programs: MP Ag, former 1K
Posts: 479
Thanks.
That op up was special for another reason - that was literally the first time I sat in a first class seat. I was still quite a country bumpkin then. These days, I get spoiled with the domestic upgrades and ride in F all the time, but that first time was special.
That op up was special for another reason - that was literally the first time I sat in a first class seat. I was still quite a country bumpkin then. These days, I get spoiled with the domestic upgrades and ride in F all the time, but that first time was special.

