Itinerary Changes causing problems
Jul 27, 2006 | 5:55 pm
#1
Original Poster
Join Date: Feb 2006
Posts: 18
Itinerary Changes causing problems
Why is it that when UA has a change in flights or times of flights - when they make the changes it throws the whole Itinerary off kilter!
I am booked RSW/ORD/BKK 11/30 and return BKK./ORD./RSW January 9th
The Flt from ORD to RSW (Flt 1206) January 9th has been cancelled. (This is odd to start with)... When the changes were made
I was taken off Flt 881 from ORD to Narita (Upper Deck 16A) and put on 883 ( A 777) - This Flight was not involved in the changes. Then on the return everything fine 'til I get to ORD (Flt 882 arr. 2:20PM)... the new ORD-RSW Flight was shown as routing through Washington (IAD) (Flt 936) but the flight shows as leaving at 1:15PM...!! I am already over an hour late for this Flight!!!
What causes all this when changes are made to an Itinerary? Has anyone else suffered this problem? Thanks Hayjon
I am booked RSW/ORD/BKK 11/30 and return BKK./ORD./RSW January 9th
The Flt from ORD to RSW (Flt 1206) January 9th has been cancelled. (This is odd to start with)... When the changes were made
I was taken off Flt 881 from ORD to Narita (Upper Deck 16A) and put on 883 ( A 777) - This Flight was not involved in the changes. Then on the return everything fine 'til I get to ORD (Flt 882 arr. 2:20PM)... the new ORD-RSW Flight was shown as routing through Washington (IAD) (Flt 936) but the flight shows as leaving at 1:15PM...!! I am already over an hour late for this Flight!!!
What causes all this when changes are made to an Itinerary? Has anyone else suffered this problem? Thanks Hayjon
Jul 27, 2006 | 6:37 pm
#2
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Intermountain West
Programs: Too many to list
Posts: 12,745
Everyone who flies very much has suffered thru these changes. Call CS--they're obligated to get you home the best way possible. They will give you the best possible routing since they made the changes.
Jul 27, 2006 | 6:58 pm
#3
Join Date: Jan 2006
Location: Los Angeles
Programs: UA, AA
Posts: 4,039
Wirelessly posted (Mozilla/4.0 (compatible; MSIE 6.0; Windows 98; PalmSource/hspr-H102; Blazer/4.0) 16;320x320)
It helps to suggest a routing IMO. That way the CSR sees you as being helpful and you get exactly what you want ^
Originally Posted by philemer
Everyone who flies very much has suffered thru these changes. Call CS--they're obligated to get you home the best way possible. They will give you the best possible routing since they made the changes.
Jul 27, 2006 | 7:37 pm
#4
In Memoriam
Join Date: Jun 2000
Programs: Honors Diamond, Hertz Presidents Circle, National Exec Elite
Posts: 36,111
I would STRONGLY second that suggestion. Do your homework, have an alternative routing that you'd like to have with all the details. In the half a dozen times this has happened to me, the CSR has always accepted my proposal -- even when it was on an award ticket and the flight I wanted to move to (after a schedule change made an itin impossible) had no award seats showing or even when I was originally booked to CLD but the schedule got hosed so bad that I asked for SNA instead.
No problem on these or any of my requests when a schedule change had made for impossible connections.
No problem on these or any of my requests when a schedule change had made for impossible connections.
Jul 27, 2006 | 8:36 pm
#5
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,602
It often times works to your advantage. Recently there was a time change caused me to have an illegal connection. So I suggested a non-stop flight to her. She gladly obliged. I did not purchase the non-stop flight originally because the non-stop flight was quite a bit more expensive. Now I can sleep in a bit as the flight now departs at 7:30 am instead of 6 am.