Pilots to launch "friendliness" program
#31




Join Date: Jul 2004
Location: all over
Posts: 1,978
Originally Posted by SealBeach
I particularly like the UA pilot who puts the hula dancing bobblehead on the dashboard. I asked once what the point was, and he said it was a turbulance detector. 

#32
Join Date: Feb 2004
Posts: 1,658
Originally Posted by InDiAnBoY821
does he really put a hula girl on the dash? if so thats hilarious


#33
Join Date: May 2003
Location: SAN
Programs: UA GS/1K/MM, VA Gold, DL Gold
Posts: 5,581
Originally Posted by SealBeach
Yep, he does. I agree it's quite funny and it was a good conversation starter.
#34

Join Date: Apr 2003
Location: NYC
Programs: BAEC Silver, AA LTP 2MM
Posts: 3,358
I've also had the pleasure of flying with Capt. Flanagan and agree he is an oustanding ambassador for UA. ^ ^ ^
#35
Join Date: Apr 2005
Posts: 1,011
Originally Posted by ajax
It would be great if some of the nasty FAs followed suit.
HAHAHAHAHAH! YOU obviously don't know our pilots very well!!!
The first part of this initiative should be that 'no pilot ahead of passengers off aircraft'.
#36
Join Date: Jul 2002
Location: Texas
Posts: 2,554
Originally Posted by ajax
It would be great if some of the nasty FAs followed suit.
#37
Join Date: Jul 2002
Location: Texas
Posts: 2,554
Originally Posted by WayMaker
I've said before, that when pilots write a note addressed to frequent fliers, it's almost like printing money for UA. Frequent fliers may not pay hundreds more for their next flight, but sometime downline, when it comes down to all other things being equal, people will go where they are respected and recognized.
Of course, all this good will can be undone in a flash of stupidity by RCC matrons, CSRs in Bangalore, or gate agent monsters, but encouraging pilots to do what they can is a good move by UA. No down side. Minimal cost. Potential to swing major customers their way.
Of course, all this good will can be undone in a flash of stupidity by RCC matrons, CSRs in Bangalore, or gate agent monsters, but encouraging pilots to do what they can is a good move by UA. No down side. Minimal cost. Potential to swing major customers their way.
#38
Join Date: Jun 2004
Location: Denver, CO
Programs: UA 1K; F9 Summit
Posts: 2,077
Originally Posted by ClipperClub
The first part of this initiative should be that 'no pilot ahead of passengers off aircraft'.
Then he stood there and thanked each passenger as they deplaned.
But for some reason I think Clipper had something else in mind.
#40
Join Date: Aug 2005
Location: RNO
Programs: AS MVP, WN A-List+ UA Silver, HH <>, National EE, WoH Globalist
Posts: 3,769
Originally Posted by ozweepay
I recently had a pilot (757, DEN-SJC, Jan 06) who was the first one off the plane.... he ran down the stairs (no jetways at SJC) and to the ground to help an elderly passenger down the stairs.
Then he stood there and thanked each passenger as they deplaned.

Then he stood there and thanked each passenger as they deplaned.

#41
FlyerTalk Evangelist




Join Date: Feb 2003
Location: Denver, CO, USA
Programs: Sometimes known as [ARG:6 UNDEFINED]
Posts: 28,777
Originally Posted by jsgoldbe
To those who mention that Ch.9 was not turned on when on particular flights, did you ask the FA to see if the Capt. would turn it on? I (and others) have asked before and sometimes the cockpit just forgot to turn it on.
Now, if the pilot comes on the PA, introduces himself and lets us all know that "I've provided air traffic control on channel 9, and our call sign is UA xxx," then I will often overcome the FA's "obstacles" and directly ask them about channel 9 if, despite the captain's cheery announcement, the Black Eyed Peas are still blaring from that channel.
#42




Join Date: May 2003
Location: Redwood City, CA USA (SFO/SJC)
Programs: Various between 2p & 1K, currently Gold
Posts: 8,889
Originally Posted by SealBeach
On a related note, it would be great if UX pilots would make the request for passengers to change seats when there are weight & balance problems, rather than have some nasty FA get on the PA and insist that X number of passengers from rows 1-4 need to go to the rear "or the plane isn't going anywhere."
Is this too much to ask on what's already a good mood-challenging experience (i.e. flying on a CRJ)?
#43
Join Date: Jan 2001
Location: UK
Programs: BA EC Gold
Posts: 9,235
Originally Posted by UnitedSkies
It is easy to see why there are many cynics - you simply can't change someone's personality. If you're not a happy-go-lucky type of pilot, you'll find it excruciating to put on a happy face for public relations' sake.
FWIW, a pilots is hired for ability to competently fly a plane, not for a sparkling personality. If you don't have one, it shouldn't matter. You're not in a customer-facing role.
I applaud UA's willingness to address this issue, but I frankly think they're firing at the wrong target.
FAs are hired to face the customers (and know this full well when they ask to work for UA). They're the ones who should be implementing the friendliness charm before the pilots do.
Don't get me wrong - I'm all for friendliness onboard, regardless from whom. But the dozens of life-hating, nasty UA FAs over the years stick in my mind much more than a sullen pilot. I'd much prefer a quiet and no-nonsense pilot with a pleasant and friendly FA over a chatty and happy pilot with a miserable FA.
#44




Join Date: Feb 2006
Location: SFO
Programs: UA1P
Posts: 614
Originally Posted by Mike Jacoubowsky
It's entirely possible that we're better off not knowing how young the captain of a CRJ is...
#45
Original Poster


Join Date: Sep 2003
Location: NTTB
Programs: UA 1K, Marriott Plat
Posts: 4,656
Originally Posted by Mike Jacoubowsky
It's entirely possible that we're better off not knowing how young the captain of a CRJ is...

