Community
Wiki Posts
Search

Pilots to launch "friendliness" program

 
Thread Tools
 
Search this Thread
 
Old May 9, 2006 | 12:33 pm
  #31  
10 Countries Visited
20 Countries Visited
30 Countries Visited
20 Years on Site
 
Join Date: Jul 2004
Location: all over
Posts: 1,978
Originally Posted by SealBeach
I particularly like the UA pilot who puts the hula dancing bobblehead on the dashboard. I asked once what the point was, and he said it was a turbulance detector.
does he really put a hula girl on the dash? if so thats hilarious
ajthegreat is offline  
Old May 9, 2006 | 6:31 pm
  #32  
 
Join Date: Feb 2004
Posts: 1,658
Originally Posted by InDiAnBoY821
does he really put a hula girl on the dash? if so thats hilarious
Yep, he does. I agree it's quite funny and it was a good conversation starter.
SealBeach is offline  
Old May 9, 2006 | 6:34 pm
  #33  
 
Join Date: May 2003
Location: SAN
Programs: UA GS/1K/MM, VA Gold, DL Gold
Posts: 5,581
Originally Posted by SealBeach
Yep, he does. I agree it's quite funny and it was a good conversation starter.
I wonder how he calibrates it for mild and moderate chop / turbulance.
wimpypipsqueak is offline  
Old May 9, 2006 | 6:39 pm
  #34  
20 Years on Site
 
Join Date: Apr 2003
Location: NYC
Programs: BAEC Silver, AA LTP 2MM
Posts: 3,358
I've also had the pleasure of flying with Capt. Flanagan and agree he is an oustanding ambassador for UA. ^ ^ ^
UAL_Rulez is offline  
Old May 9, 2006 | 8:47 pm
  #35  
 
Join Date: Apr 2005
Posts: 1,011
Originally Posted by ajax
It would be great if some of the nasty FAs followed suit.


HAHAHAHAHAH! YOU obviously don't know our pilots very well!!!


The first part of this initiative should be that 'no pilot ahead of passengers off aircraft'.
ClipperClub is offline  
Old May 9, 2006 | 8:53 pm
  #36  
 
Join Date: Jul 2002
Location: Texas
Posts: 2,554
Originally Posted by ajax
It would be great if some of the nasty FAs followed suit.
WOW!
747LWW is offline  
Old May 9, 2006 | 8:54 pm
  #37  
 
Join Date: Jul 2002
Location: Texas
Posts: 2,554
Originally Posted by WayMaker
I've said before, that when pilots write a note addressed to frequent fliers, it's almost like printing money for UA. Frequent fliers may not pay hundreds more for their next flight, but sometime downline, when it comes down to all other things being equal, people will go where they are respected and recognized.

Of course, all this good will can be undone in a flash of stupidity by RCC matrons, CSRs in Bangalore, or gate agent monsters, but encouraging pilots to do what they can is a good move by UA. No down side. Minimal cost. Potential to swing major customers their way.
YES!
747LWW is offline  
Old May 9, 2006 | 9:27 pm
  #38  
 
Join Date: Jun 2004
Location: Denver, CO
Programs: UA 1K; F9 Summit
Posts: 2,077
Originally Posted by ClipperClub
The first part of this initiative should be that 'no pilot ahead of passengers off aircraft'.
I recently had a pilot (757, DEN-SJC, Jan 06) who was the first one off the plane.... he ran down the stairs (no jetways at SJC) and to the ground to help an elderly passenger down the stairs.

Then he stood there and thanked each passenger as they deplaned.

But for some reason I think Clipper had something else in mind.
ozweepay is offline  
Old May 9, 2006 | 9:36 pm
  #39  
All eyes on you!
20 Years on Site
 
Join Date: Oct 2003
Location: Near Chicago and Under the MDW and ORD Flight Paths, IL, USA
Programs: UA recovering Premier
Posts: 948
Guess that explains this ...

I'm in favor of it. ^ ^ ^ ^

If the pilots want to award bonuses based upon GTEM cards they get, that works for me as well.
p1cunnin is offline  
Old May 9, 2006 | 10:20 pm
  #40  
 
Join Date: Aug 2005
Location: RNO
Programs: AS MVP, WN A-List+ UA Silver, HH <>, National EE, WoH Globalist
Posts: 3,769
Originally Posted by ozweepay
I recently had a pilot (757, DEN-SJC, Jan 06) who was the first one off the plane.... he ran down the stairs (no jetways at SJC) and to the ground to help an elderly passenger down the stairs.

Then he stood there and thanked each passenger as they deplaned.
Wow! What a class act!
flyinryan is offline  
Old May 9, 2006 | 11:11 pm
  #41  
FlyerTalk Evangelist
20 Countries Visited
2M
60 Nights
Community Builder
 
Join Date: Feb 2003
Location: Denver, CO, USA
Programs: Sometimes known as [ARG:6 UNDEFINED]
Posts: 28,777
Originally Posted by jsgoldbe
To those who mention that Ch.9 was not turned on when on particular flights, did you ask the FA to see if the Capt. would turn it on? I (and others) have asked before and sometimes the cockpit just forgot to turn it on.
I ask whenever the "obstacles" to asking are not too great. That is, when I can actually catch the eye of a FA; when they're not heads-down, rushing up and down aisles, slamming bag stowage doors closed; when their body language is not practically screaming "don't touch that call button, don't ask for anything, we are here PRIMARILY for your safety," etc. etc.

Now, if the pilot comes on the PA, introduces himself and lets us all know that "I've provided air traffic control on channel 9, and our call sign is UA xxx," then I will often overcome the FA's "obstacles" and directly ask them about channel 9 if, despite the captain's cheery announcement, the Black Eyed Peas are still blaring from that channel.
DenverBrian is offline  
Old May 10, 2006 | 1:05 am
  #42  
10 Countries Visited
20 Countries Visited
30 Countries Visited
20 Years on Site
 
Join Date: May 2003
Location: Redwood City, CA USA (SFO/SJC)
Programs: Various between 2p & 1K, currently Gold
Posts: 8,889
Originally Posted by SealBeach
On a related note, it would be great if UX pilots would make the request for passengers to change seats when there are weight & balance problems, rather than have some nasty FA get on the PA and insist that X number of passengers from rows 1-4 need to go to the rear "or the plane isn't going anywhere." Is this too much to ask on what's already a good mood-challenging experience (i.e. flying on a CRJ)?
It's entirely possible that we're better off not knowing how young the captain of a CRJ is... could be that an FA might actually command more respect, or at least less fear!
Mike Jacoubowsky is offline  
Old May 10, 2006 | 1:30 am
  #43  
 
Join Date: Jan 2001
Location: UK
Programs: BA EC Gold
Posts: 9,235
Originally Posted by UnitedSkies
It is easy to see why there are many cynics - you simply can't change someone's personality. If you're not a happy-go-lucky type of pilot, you'll find it excruciating to put on a happy face for public relations' sake.
Very fair point.

FWIW, a pilots is hired for ability to competently fly a plane, not for a sparkling personality. If you don't have one, it shouldn't matter. You're not in a customer-facing role.

I applaud UA's willingness to address this issue, but I frankly think they're firing at the wrong target.

FAs are hired to face the customers (and know this full well when they ask to work for UA). They're the ones who should be implementing the friendliness charm before the pilots do.

Don't get me wrong - I'm all for friendliness onboard, regardless from whom. But the dozens of life-hating, nasty UA FAs over the years stick in my mind much more than a sullen pilot. I'd much prefer a quiet and no-nonsense pilot with a pleasant and friendly FA over a chatty and happy pilot with a miserable FA.
ajax is offline  
Old May 10, 2006 | 2:23 am
  #44  
10 Countries Visited
20 Countries Visited
30 Countries Visited
20 Years on Site
 
Join Date: Feb 2006
Location: SFO
Programs: UA1P
Posts: 614
Originally Posted by Mike Jacoubowsky
It's entirely possible that we're better off not knowing how young the captain of a CRJ is...
My friend was FO of a UA 737 at the age of 23 which is the minimum age for either FAR Part 121 or for the ATP rating. Nonetheless I just can't picture some pipsqueak flying anything bigger than a C-182. ;-) Then again I was at an high-altitude aviation physiology class at Beale AFB with a 22 year old with 1500+ hours who flew a corporate G-V. Mr. Pillows can give up his F seat and get a full bedroom.
12172003 is offline  
Old May 10, 2006 | 6:18 am
  #45  
Original Poster
All eyes on you!
20 Years on Site
 
Join Date: Sep 2003
Location: NTTB
Programs: UA 1K, Marriott Plat
Posts: 4,656
Originally Posted by Mike Jacoubowsky
It's entirely possible that we're better off not knowing how young the captain of a CRJ is...
I sware on everything, I once had a CRJ FO who looked not a year older than 18. He wore baggy blue pants and prior to T/O while waiting at the gate, I heard him utter "fo shizzle" on his cell phone.
FightingIlliniUAL is offline  


Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2026 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.