A bad review of Ted in the Washington Post
Apr 11, 2006, 10:56 pm
#76
Join Date: Jun 2005
Location: Las Vegas
Posts: 96
Here is the reply I got from [email protected]
It barely touched on the truly bizarre behavior of the flight attendent, and completely ignored the purser refusing to identify himself or the FA. It also ignored all of the problems that led to the incident in the first place.
Well, I didn't expect anything more than a useless and intelligence-insulting form letter from customervoice anyhow. It's traditional for all customer "service" organizations to ignore the "heart and soul" of customer complaints, and focus on the most insignificant aspects.
It barely touched on the truly bizarre behavior of the flight attendent, and completely ignored the purser refusing to identify himself or the FA. It also ignored all of the problems that led to the incident in the first place.
Well, I didn't expect anything more than a useless and intelligence-insulting form letter from customervoice anyhow. It's traditional for all customer "service" organizations to ignore the "heart and soul" of customer complaints, and focus on the most insignificant aspects.
Dear Mr. Naka_1K,
Thank you for contacting us. We appreciate the opportunity to respond.
Your experience concerns me because the heart and soul of United are thousands of dedicated and professional employees working to make your travel experience enjoyable. But, you report that one of the flight attendant let you down. I have sent your comments to concerned department, will work to ensure the situation you describe does not happen again.
We appreciate this opportunity to respond and look forward to serving you.
Regards,
XXXXXXXXXX
United Airlines Customer Relations
Thank you for contacting us. We appreciate the opportunity to respond.
Your experience concerns me because the heart and soul of United are thousands of dedicated and professional employees working to make your travel experience enjoyable. But, you report that one of the flight attendant let you down. I have sent your comments to concerned department, will work to ensure the situation you describe does not happen again.
We appreciate this opportunity to respond and look forward to serving you.
Regards,
XXXXXXXXXX
United Airlines Customer Relations
Apr 12, 2006, 12:33 am
#77
FlyerTalk Evangelist
Join Date: Dec 2003
Location: Benicia, California, USA
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Posts: 10,820
Originally Posted by Jet Yi
2. The only "security" issue involved with the FA behavior detailed by the OP is "job security". Actually employees (including pilots and FAs) are required by UA policy to provide their first name and domicile if queried. You may also request to see their United ID.
Apr 12, 2006, 1:05 am
#78
Join Date: Jan 2005
Location: Växjö, SE/Washington, DC
Programs: AA ExPlat, UA 1K (2MM)
Posts: 1,159
Originally Posted by AdamUK
Great point - but where do you draw the line? Alcoholic freebies if FA bumps into someone? Employees should be allowed to use their discretion but for £££/$$$ sake have limits.
I myself will agree with the poster that I will not subject myself to sub-par service and fly TED, I'll switch airlines before I end up in a TED city.
Apr 12, 2006, 1:07 am
#79
Join Date: Mar 2005
Programs: fwp blood diamond, dykwia uranium
Posts: 7,251
And we care about the opinion of bloggers, why?
Apr 12, 2006, 2:13 am
#80
Join Date: Apr 2006
Location: ASE
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Posts: 3,357
Originally Posted by cur
And we care about the opinion of bloggers, why?
And, when the FAs were up for it, I have always gotten lemonade!
Ted give you lemonade! United Not! RAR!!!
Apr 12, 2006, 3:58 am
#81
Join Date: Sep 2001
Location: Washington, DC
Programs: UA Plat MM, AA Gold, Hyatt Explorist, Hilton Gold, IHG Plat, Marriott Titanium Elite
Posts: 5,015
Originally Posted by naka_1k
Here is the reply I got from [email protected]
It barely touched on the truly bizarre behavior of the flight attendent, and completely ignored the purser refusing to identify himself or the FA. It also ignored all of the problems that led to the incident in the first place.
Well, I didn't expect anything more than a useless and intelligence-insulting form letter from customervoice anyhow. It's traditional for all customer "service" organizations to ignore the "heart and soul" of customer complaints, and focus on the most insignificant aspects.
It barely touched on the truly bizarre behavior of the flight attendent, and completely ignored the purser refusing to identify himself or the FA. It also ignored all of the problems that led to the incident in the first place.
Well, I didn't expect anything more than a useless and intelligence-insulting form letter from customervoice anyhow. It's traditional for all customer "service" organizations to ignore the "heart and soul" of customer complaints, and focus on the most insignificant aspects.
