I had a LAX-LHR booking, upgraded using miles, on which I tried the website repricing option. Man, what an ordeal this turned out to be....

The repricing tool offered me a refund of $42.00. I said "Great", but decided to call the 1K line ( Mother created no fool) to make sure that if I went ahead, nothing would happen to my upgrades.

So while I have the page still up, I get a res agent and ask whether I am in any danger of losing the upgrades at all. "No", she said, the only thing you are doing is repricing the itinerary.

And of course guess what, as soon as I hit "Finalize" my new itinerary comes up, my upgrades are gone. Why? Because the new itinerary was booked in Q vs H (hence the $42.00 difference).

She and a supervisor could not get my upgrades back and they asked me to call web support, who had no clue why I had been sent there since they have no ability to make a reservation.

I ended up having to return to the 1K desk, and my entire itinerary was cancelled, rebooked (now for a fare higher by $22 ) and I was lucky enough to get my upgrades back.

Lesson: Beware on upgraded reservations. This system should let you know if it is rebooking you on a non-upgradeable fare instead of keeping you in the same fare class...

This has been reported here a few times before. Perhaps if "Mother created no fool" you should have checked FT instead of UA res agents to see if you were in danger of loosing your upgrades

(this is of course meant in good humor)

You mean I should trust FT over a reservations agent?


Shurely, you don't meant that....

$22 higher the orig. fare or the repriced fare?

Yes.. the reprize option will happily rebook you into Z class from D class, thereby making it impossible to upgrade into F as well. Yes, it saves money, but if you have ANY intention of upgrading, I'd advise against it. Call instead.

Well apparently your experience proved you should

Some reservation agents have no clue. For the longest time I thought we deserve to be treated in a way originally promised by an agent of a company. After years of frustration, I found out that they mostly don't care and just give you an insincere apology for inconvenience caused... Thus real world experience here on FT is often times much more reliable.

$22 higher than the original fare.

Actually, they charged me $64 because the $42 refund was already in the mail....