At what airports have you gotten good customer service/ticketing experience
May 5, 2005, 9:45 am
#16
Used to be 'g_leyser'
Join Date: Jul 2002
Location: Brandon Johnson International Airport (expect delays)
Programs: AA PlatPro, HH Gold, Bonvoy Gold, IHG Plat, Reno Air MEGA Platinum
Posts: 10,039
I haven't had great luck at ORD unfortunately (considering its where I do 99% of my ticketing) and there is ALWAYS a long line. 
I have had great experiences at SEA ^
I have had great experiences at SEA ^
May 5, 2005, 1:26 pm
#17
Join Date: Jun 2001
Location: The road less traveled
Programs: UA Gold MM, AA EXP, Delta Platinum, Marriott Titanium, HHonors Diamond, Natl EE, Hertz Platinum
Posts: 5,118
Consistently? Maybe SEA. Although I did have a bad experience there once. PDX is also consistently friendly. My all-time favourite flight is still SEA-PDX on the little EMB-120. So I'm always in a good mood when I get to PDX. 
The larger hubs are mixed bags, just because of the size. DEN has some great agents, but I've had a few bad experiences there. IAD - good experiences are rare. SFO - good experiences are not so frequent.
The larger hubs are mixed bags, just because of the size. DEN has some great agents, but I've had a few bad experiences there. IAD - good experiences are rare. SFO - good experiences are not so frequent.
May 5, 2005, 2:14 pm
#19
Join Date: Jan 2004
Location: port broad reach
Programs: NorthSails® | Starboard | ION
Posts: 6,525
Originally Posted by FlysTooMuch
Oakland does have some good TAs but the numbers of agents there is very limited and if you don't go at the right time you will end up waiting a long time.
Originally Posted by VPescado
Ticketing at SFO is a crap shoot. They have agents who know what they are doing and agents who don't...
My one piece of advice is to avoid any agent who shares the last name of a former soviet leader.
My one piece of advice is to avoid any agent who shares the last name of a former soviet leader.
). That will also insure you don't see the particular agent you are talking about (who may not be around anyway--I had a conversation about him with the swing shift station manager).
May 5, 2005, 2:16 pm
#20
Join Date: Feb 2002
Programs: UA-Gold MM, SPG Plat
Posts: 426
Only good experiences at MSP and YYZ. I tried at ORD a couple times but I agree with the LONG line!
ZRH, if you have to go to the Star Alliance counter, is terrible.
ZRH, if you have to go to the Star Alliance counter, is terrible.
May 5, 2005, 2:20 pm
#21
Join Date: Jan 2005
Programs: UA 1K, AS Gold
Posts: 96
PDX - been traveling out of here for 25 years. Excellent staff. Too bad there isn't much of a need to talk to them any more (with easy check-in). I have also had good overall experience at the 1K line at ORD and LGA.
May 5, 2005, 2:47 pm
#22
Used to be Premier Monkey
Join Date: Dec 2003
Location: Austin, TX
Programs: AA EXP; Priority Club PLT; HHonors Gold
Posts: 475
SEA SEA SEA!!!!! The best.
Also, SAV is very good, as is JFK.
The worst? In My Experience: DEN & COS.
--Monks
Also, SAV is very good, as is JFK.
The worst? In My Experience: DEN & COS.
--Monks
May 5, 2005, 3:22 pm
#23
Join Date: Sep 2000
Location: Boston
Programs: UA 1K, 2MM
Posts: 956
BOS rocks! Always good.
May 5, 2005, 3:25 pm
#24
Join Date: Oct 2000
Posts: 1,960
My best experiences have been at HNL/NRT and CDG. Worst - SFO.
May 5, 2005, 4:59 pm
#25
Join Date: Mar 2005
Location: DEN
Programs: UA1K
Posts: 4,044
IAD is bad in every way possible since that is my home airport. i like TYS and BNA, and had exceptional service at MEL.
May 5, 2005, 5:14 pm
#26
Join Date: Mar 2005
Programs: UA MP
Posts: 1,659
I would go with ORD as the best. IAD and PHL are ok. DCA is good (I remember going DCA-ORD then ORD-NRT. The agent didn't even bother with our passports (it was before APHIS) and then told the FA to make room for our carryon when she initally said we had to gate check it). NRT is ok, but definitely by the book (must be because of the chairs).
PHX has the worst agents I've ever seen. I don't ever think I've had a good experience there.
PHX has the worst agents I've ever seen. I don't ever think I've had a good experience there.
May 5, 2005, 7:40 pm
#27
Join Date: Aug 2004
Location: San Juan Capistrano, CA
Programs: UA Premier Gold (1MM), AS MVP
Posts: 989
LAS
Regular checkin line went 3x faster than Premier, agent didn't inform I could catch an earlier connection still available that would ensure my connection in SFO (well, I should have known to ask...
), initially printed two boarding passes in First (which I had a paid seat for) for my connection and none for my first segment, only to find in SFO I'd been completely off-loaded my connection and wound up in 17F 
I agree on PDX, and the rest are indeed crapshoots...
Regular checkin line went 3x faster than Premier, agent didn't inform I could catch an earlier connection still available that would ensure my connection in SFO (well, I should have known to ask...
), initially printed two boarding passes in First (which I had a paid seat for) for my connection and none for my first segment, only to find in SFO I'd been completely off-loaded my connection and wound up in 17F I agree on PDX, and the rest are indeed crapshoots...
May 5, 2005, 8:11 pm
#28
Join Date: Jul 2004
Location: SNA
Programs: AA EXP, UA 1K (until it expires then never again), *wood Plat, Marriott Gold
Posts: 9,239
OAK has to be one of the worst. Its a RARE sight to see more than 1 agent at the counter (plus 1 to "assist" people with Mr Easy) and even if there is no one waiting to use Mr Easy and 10 people in the First/Elite line forget about them helping out . If you need to do ANYTHING that requires an agent forget it! They are slow, grumpy and just plain dont care.
I think in general larger hubs will usually be better, simply becuase they will have more staff, granted some of them might be bad but at least the odds are better you'll get someone who knows what they are doing/gives a damn
. If you need to do ANYTHING that requires an agent forget it! They are slow, grumpy and just plain dont care. I think in general larger hubs will usually be better, simply becuase they will have more staff, granted some of them might be bad but at least the odds are better you'll get someone who knows what they are doing/gives a damn
May 5, 2005, 8:30 pm
#29
Join Date: Apr 2001
Location: Los Angeles
Programs: United MM- Marriott Titanium - Air France/KLM Flying Blue Platinum
Posts: 4,835
Just remembered a fantastic experience at STT..
CDG is always mediocre, FRA is really bad.
CDG is always mediocre, FRA is really bad.
May 5, 2005, 9:02 pm
#30
Join Date: Oct 2002
Location: KBOS
Programs: BA GfL
Posts: 921
Sydney mate!