Problem Using Systemwides to Upgrade Multi-Segment Itinerary
#1
Original Poster




Join Date: Aug 2001
Location: SFO
Programs: AC SE, AA EXP MM, BA Silver, UA Gold MM, Hyatt Glob, Marriott Titanium, HH Dia, IHG Plat
Posts: 4,953
Problem Using Systemwides to Upgrade Multi-Segment Itinerary
I'm sure other 1Ks have faced this problem. Itinerary is JFK-SFO-SIN, return SIN-HKG-SFO. Called to upgrade using Systemwides. Told that JFK-SFO and SIN-HKG cleared, but not the overnight segments. Agent wants to upgrade me on available segments, but I was told that if the overnight segments didn't clear , potentially after I had already flown the initial segments, I would be out two SWUs - they would have been wasted on short-haul legs. No chance of retroactively applying 500-milers or Region 1 to the domestic leg either. So I selected Y class seats throughout, despite the advantage of getting in the upgrade queue as early as possible. (UA 1K desk said they had asked UA management to change the procedure for years, but no change had occurred.)
Should I call them back and request the upgrade again? Other recommended strategies? What are the chances of the upgrade eventually clearing on the overnight legs for 11/22 outbound and 11/29 returning?
Thanks for input!
Should I call them back and request the upgrade again? Other recommended strategies? What are the chances of the upgrade eventually clearing on the overnight legs for 11/22 outbound and 11/29 returning?
Thanks for input!
#2




Join Date: Mar 2002
Location: United GS, SFO
Posts: 439
Do it now
Request the upgrades for all the segments now and get on the w/l. I have not looked at the loads for the transpac segments, but you can always cancel your upgrade request up to the time you check in for your first leg...In these days UA's inventory management is pretty tight with the upgrade space and in many cases you won't clear until 7,3 or 1 day before departure (or at the gate).
#3
Original Poster




Join Date: Aug 2001
Location: SFO
Programs: AC SE, AA EXP MM, BA Silver, UA Gold MM, Hyatt Glob, Marriott Titanium, HH Dia, IHG Plat
Posts: 4,953
Originally Posted by Euroboy
Request the upgrades for all the segments now and get on the w/l. I have not looked at the loads for the transpac segments, but you can always cancel your upgrade request up to the time you check in for your first leg...In these days UA's inventory management is pretty tight with the upgrade space and in many cases you won't clear until 7,3 or 1 day before departure (or at the gate).
#4
Moderator: Hilton Honors, Practical Travel Safety Issues, Information Desk & San Francisco



Join Date: Jan 2001
Location: San Francisco CA
Programs: UA, Hilton, Priceline, AirBnB
Posts: 11,319
Originally Posted by Explore
Doesn't UA now say that the passenger can't withdraw an upgrade request once made?
#5
FlyerTalk Evangelist




Join Date: Jun 2000
Location: Sunny SYDNEY!
Programs: UA Million Miler. (1.9M) Virgin Platinum. HH Diamond + SPG Gold
Posts: 32,351
It is a bit of a crap shoot in that situation.
I just booked 2 tickets to ORD for mid Nov where the only confirmed segment was the SFO-ORD. Both 14 hour SYD flights were to be WL.
I picked days when C paid seats were at their lowest and PA waitlisted those. Came through in 24 hours which is pretty a much a record, as they often make you sweat until a week or so out.
Being a vacation I can be that flexible but know a biz traveller cannot.
I just booked 2 tickets to ORD for mid Nov where the only confirmed segment was the SFO-ORD. Both 14 hour SYD flights were to be WL.
I picked days when C paid seats were at their lowest and PA waitlisted those. Came through in 24 hours which is pretty a much a record, as they often make you sweat until a week or so out.
Being a vacation I can be that flexible but know a biz traveller cannot.
#6
Original Poster




Join Date: Aug 2001
Location: SFO
Programs: AC SE, AA EXP MM, BA Silver, UA Gold MM, Hyatt Glob, Marriott Titanium, HH Dia, IHG Plat
Posts: 4,953
Thanks for replies.
Let's say the SFO-NRT-SIN upgrades clear just before I depart JFK, with airport control in effect. Assuming typical no-show situation on JFK-SFO, will I have a problem getting UA airport staff to upgrade me JFK-SFO on the same SWU, or will they want a separate upgrade instrument at that time?
Let's say the SFO-NRT-SIN upgrades clear just before I depart JFK, with airport control in effect. Assuming typical no-show situation on JFK-SFO, will I have a problem getting UA airport staff to upgrade me JFK-SFO on the same SWU, or will they want a separate upgrade instrument at that time?
#7
FlyerTalk Evangelist
Join Date: Sep 1999
Posts: 12,375
Originally Posted by Explore
Thanks for replies.
Let's say the SFO-NRT-SIN upgrades clear just before I depart JFK, with airport control in effect. Assuming typical no-show situation on JFK-SFO, will I have a problem getting UA airport staff to upgrade me JFK-SFO on the same SWU, or will they want a separate upgrade instrument at that time?
Let's say the SFO-NRT-SIN upgrades clear just before I depart JFK, with airport control in effect. Assuming typical no-show situation on JFK-SFO, will I have a problem getting UA airport staff to upgrade me JFK-SFO on the same SWU, or will they want a separate upgrade instrument at that time?
In similar circumstances, I have been asked how I planned to support a gate-clearing waitlisted first segment upgrade. Both times I pointed out that I had used a SWU to upgrade, hence I was holding C boarding cards for downline segments. The first time they pulled a e-CR1, which was quickly replaced without any intervention on my part. The second time they could see that an e-SWU had been pulled for the full itinerary.
Just mention that you already used a SWU, show them your SFO-NRT/NRT-SIN C boarding cards. Even if they pull a CR1 or 500 milers just take the boarding card and clear up the problem later.
#8
Original Poster




Join Date: Aug 2001
Location: SFO
Programs: AC SE, AA EXP MM, BA Silver, UA Gold MM, Hyatt Glob, Marriott Titanium, HH Dia, IHG Plat
Posts: 4,953
Originally Posted by transpac
In similar circumstances, I have been asked how I planned to support a gate-clearing waitlisted first segment upgrade. Both times I pointed out that I had used a SWU to upgrade, hence I was holding C boarding cards for downline segments. The first time they pulled a e-CR1, which was quickly replaced without any intervention on my part. The second time they could see that an e-SWU had been pulled for the full itinerary.
Just mention that you already used a SWU, show them your SFO-NRT/NRT-SIN C boarding cards. Even if they pull a CR1 or 500 milers just take the boarding card and clear up the problem later.
Just mention that you already used a SWU, show them your SFO-NRT/NRT-SIN C boarding cards. Even if they pull a CR1 or 500 milers just take the boarding card and clear up the problem later.

