Operational Upgrade at Check-In
Sep 18, 2004, 5:58 pm
#1
Original Poster
Join Date: Feb 2000
Posts: 6,546
Operational Upgrade at Check-In
Does a United international check-in agent have the power to operationally upgrade a passenger at her discretion? Or, are operational upgrades granted only by United gate agents?
Sep 18, 2004, 6:04 pm
#2
FlyerTalk Evangelist
Join Date: Dec 2002
Location: Seattle, WA, USA
Programs: Bar Alliance Gold
Posts: 16,271
It has happened at check-in, but in such cases I believe Inventory Management has already done the upgrade ahead of time.
Sep 18, 2004, 7:19 pm
#3
Join Date: Dec 2002
Location: Springfield,MO,USA
Programs: UA 1K MM, HH Diamond, Marriott Lifetime Titanium
Posts: 1,604
The only 2 times it has ever happend to me at checkin were in Seattle and the person at the ticket counter said that "the station controller" had upgraded me based on being 1K and the person at the ticket counter said that they had light load and had op up'd all the 1K's.
Sep 18, 2004, 9:27 pm
#4
Join Date: Jun 2003
Location: LAX
Programs: UA Premier Gold, AA Platinum (but I also just pay for upgrades if I want them)
Posts: 636
I've had it happen
Originally Posted by Colin
Does a United international check-in agent have the power to operationally upgrade a passenger at her discretion? Or, are operational upgrades granted only by United gate agents?
LAX-LHR (int'l)
LAX-LAS
LAX-MCO
Sep 18, 2004, 10:23 pm
#5
Join Date: Mar 2002
Location: DAL
Posts: 3,400
My history
pre-ch11
LAX-HKG (all three on PNR at check-in) several times
ch-11
LAX-NRT (at check-in, agent didn't even know, entire PNR)
NRT-HKG (at the gate, entire PNR)
LHR-IAD (settlin' down on our E+ seats, CSR comes up to us and hands us BP's as he prints them, all 3 on PNR again)
and hopefully this winter as we go to HKG via SFO from SNA. I still doubt the check-in will do it at SNA, but crossing fingers. If you volunteer, does it increase your chances, epsecially on international flights?
pre-ch11
LAX-HKG (all three on PNR at check-in) several times
ch-11
LAX-NRT (at check-in, agent didn't even know, entire PNR)
NRT-HKG (at the gate, entire PNR)
LHR-IAD (settlin' down on our E+ seats, CSR comes up to us and hands us BP's as he prints them, all 3 on PNR again)
and hopefully this winter as we go to HKG via SFO from SNA. I still doubt the check-in will do it at SNA, but crossing fingers. If you volunteer, does it increase your chances, epsecially on international flights?
Sep 19, 2004, 8:01 am
#6
In Memoriam
Join Date: Feb 2000
Location: Easton, CT, USA
Programs: ua prem exec, Former hilton diamond
Posts: 31,801
I've had it happen at check in many times (usually new york to london) and I've also had the check in agent tell me to make sure I was at the gate when they called my name, so they knew it was coming.
Sep 19, 2004, 10:08 am
#7
Join Date: Sep 2004
Location: SFO
Programs: UA 1K, HH Gold, SPG Blue, Priority Club Platinum Royal Ambassador
Posts: 25
Happened only once for my 10 trips to Asia the year. The check-in agent said that my NRT-TPE leg was already Op-up'ed due to oversell.
Sep 19, 2004, 11:31 am
#8
Join Date: Nov 2003
Location: SFO
Programs: Marriot Silver, MP 1K, HH Silver
Posts: 47
Last December on a flight from ORD to LHR, I was op-upgraded at check-in. When I went to the gate they were asking for volunteers. I asked if I would still get my upgrade on a later flight if I volunteered and the gate agent recommended I take the upgrade and fly now.
I was also OP upgraded on the return LHR - SFO but it was at the gate, which was fortunate as at check-in I found that I had been relocated to an E+ middle, which was very disturbing after confirm my E+ aisle the day before.
Eric
I was also OP upgraded on the return LHR - SFO but it was at the gate, which was fortunate as at check-in I found that I had been relocated to an E+ middle, which was very disturbing after confirm my E+ aisle the day before.
Eric
Sep 20, 2004, 12:36 am
#9
Join Date: Dec 2002
Location: MCO UA:3MM1K AA: EXP
Posts: 365
Originally Posted by ual744777sta
My history
pre-ch11
LAX-HKG (all three on PNR at check-in) several times
ch-11
LAX-NRT (at check-in, agent didn't even know, entire PNR)
NRT-HKG (at the gate, entire PNR)
LHR-IAD (settlin' down on our E+ seats, CSR comes up to us and hands us BP's as he prints them, all 3 on PNR again)
and hopefully this winter as we go to HKG via SFO from SNA. I still doubt the check-in will do it at SNA, but crossing fingers. If you volunteer, does it increase your chances, epsecially on international flights?
pre-ch11
LAX-HKG (all three on PNR at check-in) several times
ch-11
LAX-NRT (at check-in, agent didn't even know, entire PNR)
NRT-HKG (at the gate, entire PNR)
LHR-IAD (settlin' down on our E+ seats, CSR comes up to us and hands us BP's as he prints them, all 3 on PNR again)
and hopefully this winter as we go to HKG via SFO from SNA. I still doubt the check-in will do it at SNA, but crossing fingers. If you volunteer, does it increase your chances, epsecially on international flights?
Sep 20, 2004, 12:43 am
#10
Join Date: Sep 2004
Location: Left of center
Programs: UA 1K, HH Diamond, Marriott Gold
Posts: 46
Originally Posted by AirTravelLover
Were all of the above upgrades issued to a soon-to-be-2P General Member?
Sep 20, 2004, 1:18 am
#11
Join Date: Mar 2004
Location: NYC, BLR, LHR, SIN and a few others
Programs: UA 1K 1.01 MM
Posts: 1,245
Originally Posted by cordelli
I've had it happen at check in many times (usually new york to london) and I've also had the check in agent tell me to make sure I was at the gate when they called my name, so they knew it was coming.
tht