Useful UA Profiles (S* Computer Codes) - version 2
Mar 15, 2005, 9:58 pm
#16
Join Date: Apr 2001
Location: GRU
Programs: *A Gold, OW Sapphire, SPG Gold, HH Diamond, Accor Plat
Posts: 3,367
BrisbanePE sent me a PM and eventually my wording wasn't clear enough.
Previously ALL international travellers would get two drink chits at the gateway.
Currently only TRANSOCEANIC travellers will get them at the gateway, thus Mexico, Canada and Central America are not eligible to receive them even though still welcome to all the RCCs in the itin: "Two drink chits will be provided at gateway to transoceanic travelers only".
If anyone can provide the current full wording of the profile it'd be appreciated. Thanks.
Previously ALL international travellers would get two drink chits at the gateway.
Currently only TRANSOCEANIC travellers will get them at the gateway, thus Mexico, Canada and Central America are not eligible to receive them even though still welcome to all the RCCs in the itin: "Two drink chits will be provided at gateway to transoceanic travelers only".
If anyone can provide the current full wording of the profile it'd be appreciated. Thanks.
Aug 11, 2005, 12:40 am
#17
Join Date: Mar 2000
Location: controlling the internets from an underground bunker
Programs: So l33t that I don't need a wallet full of cards to prove it. Black is the new Gold.
Posts: 3,041
Originally Posted by pb9997
If anyone can provide the current full wording of the profile it'd be appreciated. Thanks.
Code:
RCC /UA RED CARPET CLUB/ADMIT 20MAR87 BUSINESS FILE 1N/ S*RCC/ADMIT UPDATED 07OCT2004 2N/. 3N/ RCC MEMBERS >S*R.M; 4N/ P.S. PREMIUM TRANSCON FIRST CLASS >S*R.P; 5N/ INTERNATIONAL TRAVEL >S*R.I; 6N/ STAR ALLIANCE TRAVELERS >S*R.S; 7N/ US AIRWAYS MEMBERS **UPDATED 9/2/04** >S*R.U; 8N/. 9N/ ONE-TIME PASS / PASS PLUS / PRIORITY PASS >S*R.A; 10N/ UNITED EMPLOYEES / OFFICERS/ BOARD OF DIR >S*R.E; 11N/ CONF ROOMS / NON-TRAVELING ACCESS / MILITARY >S*R.X; 12N/. 13NM/ * * RED CARPET CLUB MEMBER ACCESS * * 14NM/ A VALID RED CARPET CLUB MEMBERSHIP CARD IS REQUIRED 15NM/ GUEST POLICY: 16NM/ WITHIN US: TWO GSTS OR SPOUSE AND DEPENDENT CHILDREN 17NM/ OUTSIDE US: ONE OR SPOUSE AND DEPENDENT CHILDREN 18NM/ MEMBER MUST ACCOMPANY GUEST`S) AT ALL TIMES 19NM/ FOR CURRENT MEMBERSHIP STATUS...CHECK MPM 20NM/. 21NP/ * * * P.S. PREMIUM TRANSCON SERVICE 22NP/ CUSTOMERS TICKETED IN UNITED FIRST ON P.S. 23NP/ HAVE ACCESS TO RCC OR UNITED FIRST INTL LOUNGE 24NM/. 25NI/ * * * UA AND STAR INTERNATIONAL TRAVELERS * * * 26NI/ UNITED FIRST INTERNATIONAL AT ALL CLUBS ON SAME-DAY 27NI/ TRAVEL...ONE GUEST ALLOWED...TWO DRINK CHITS SHOULD 28NI/ BE PROVIDED AT THE GATEWAY TO *TRANSOCEANIC* TRAVELERS 29NI/. 30NI/ UNITED BUSINESS INTERNATIONAL AT ALL CLUBS ON SAME-DAY 31NI/ TRAVEL...NO GUESTS ALLOWED...TWO DRINK CHITS SHOULD 32NI/ BE PROVIDED AT GATEWAY TO *TRANSOCEANIC* TRAVELERS 33NI/. 34NI/ * * * INTERNATIONAL DEFINITION * * * 35NI/ TO OR FROM THE UNITED STATES EXCLUDING SAN JUAN 36NI/ CUSTOMERS WHO TRAVEL TO CANADA MEXICO AND 37NI/ CARRIBEAN DESTINATIONS WILL BE TREATED AS INTL AND 38NI/ CUSTOMERS WILL HAVE ACCESS TO THE RED CARPET CLUB 39NI/ **HOWEVER THEY ARE NOT ENTITLED TO DRINK CHITS** 40NI/. 41NI/ THIS APPLIES TO UA CUSTOMERS `F XF NF C XC NC) 42NI/ AND STAR GOLD CUSTOMERS ONLY ..SAME-DAY TRAVEL IS 43NI/ REQUIRED AND THIS INCLUDES CONNECTING STATIONS 44NI/ ON SAME DAY TRAVEL AS LONG AS THEY ARE IN F OR C 45NI/ CLASS FOR THE ENTIRE ITINERARY...... 46NI/ FOR EXAMPLE: LAX Y ORD F YYZ...ACCESS IN ORD ONLY 47NI/ FOR EXAMPLE: LAX F ORD F YYZ ...ACCESS IN LAX AND ORD 48N/. 49NS/ * * STAR GOLD ACCESS - OA STAR ALLIANCE CUSTOMERS * * 50NS/ STAR GOLD CUSTOMERS `EXCEPT UA AND US AIR STAR GOLD) 51NS/ TRAVELING ON A SAME DAY STAR OPERATED FLIGHT 52NS/ HAVE ACCESS TO RED CARPET CLUB ON DAY OF TRAVEL 53NS/ CUSTOMER SHOULD PRESENT STAR GOLD CARD 54NS/ AND BOARDING PASS FOR STAR OPERATED FLIGHT 55NS/. * * SEE NOTE BELOW FOR UA AND US * * 56NS/ ** NOTE UA AND US STAR GOLD CUSTOMERS HAVE ACCESS 57NS/ ONLY IN CONJUNCTION WITH INTERNATIONAL TRAVEL* * * 58NS/ GUESTS MUST ENTER THE LOUNGES WITH AN ELIGIBLE 59NS/ STAR ALLIANCE GOLD MEMBER AND MUST DEPART ON A 60NS/ STAR ALLIANCE MEMBER AIRLINE BUT MAY TRAVEL ON A 61NS/ DIFFERENT FLIGHT. 62NS/ TWO DRINK CHITS SHOULD BE PROVIDED AT GATEWAY TO 63NS/ *TRANSOCEANIC* TRAVELERS ONLY 64NS/ ALL CARD HOLDERS AND GUESTS SHOULD BE TRACKED 65N/ -STAR ALLIANCE ACCESS SEE: >S*RCC/ALLIANCE; 66NS/. 67N/ -US AIRWAYS RECIPROCAL AGREEMENT SEE: >S*RCC/US AIRWAYS; 68N/ -CODE SHARE ACCESS SEE: >S*RCC/; 69N/. 70NU/ * * * US AIRWAYS CLUB MEMBERS AND STAR GOLD * * * 71NU/ US AIRWAYS CLUB PAID MEMBERS **** 72NU/ HAVE ACCESS TO RED CARPET CLUBS 73NU/ WHEN TRAVELING ON A SAME DAY *UA* OPERATED FLIGHT 74NU/ CUSTOMER MUST PRESENT US AIRWAYS MEMBERSHIP CARD 75NU/ WITH RCC LOGO OR STAR ALLIANCE LOGO 76NU/ AND PRESENT SAME DAY UA TICKET... ONE GUEST ALLOWED 77NU/. 78NU/ 9/2/2004 UPDATE: SOME US AIRWAYS CLUB MEMBERS HAVE NOT 79NU/ RECIEVED THEIR NEW CARDS WITH UNITED LOGO 80NU/ PLEASE CONTINUE TO ACCEPT VALID OLDER US AIRWAYS CLUB 81NU/ CARD THROUGH SEPTEMBER 15 2004 82NU/ * * *US AIRWAYS STAR GOLD MEMBERS* * * 83NU/ EFF 04MAY2004 US DIVIDEND MILES CHAIRMANS PREFERRED 84NU/ AND GOLD PREFERRED AUTOMATICALLY BECOME STAR GOLD 85NU/ US AIRWAYS STAR GOLD * LIKE UA STAR GOLD * HAVE 86NU/ ACCESS TO RED CARPET CLUBS IN CONJUNCTION WITH 87NU/ INTERNATIONAL TRAVEL ON A STAR OPERATED FLIGHT 88NU/ CUSTOMER MUST PRESENT BOARDING PASS 89NU/ TWO DRINK CHITS SHOULD BE PROVIDED AT GATEWAY 90NU/ FOR *TRANSOCEANIC* TRAVELERS ONLY 91NU/ US AIRWAYS ONE-DAY PASS IS NOT ACCEPTED AT RCC 92NU/. 93NA/ * * * RED CARPET CLUB ONE-TIME ACCESS * * * 94NA/ ONE TIME RED CARPET CLUB ACCESS IS $50 USD PER 95NA/ INDIVIDUAL WITH SPACE PERMITTING...NO GUESTS. 96NA/ *** ONE TIME PASS `ISSUED BY WHQPS OR SALES) *** 97NA/ UNITED ORGANIZATIONS PROVIDE CUSTOMERS WITH A 98NA/ ONE TIME VISIT PASS... ACCESS FOR ONE INDIVIDUAL 99NA/ SHOULD BE ALLOWED PROVIDED THE PASS IS NOT EXPIRED 100NA/ AND SPACE PERMITTING...HAND WRITTEN OR ALTERED 101NA/ PASSES SHOULD NOT BE ACCEPTED. NO GUESTS ALLOWED 102NA/ SUBMIT USED ONE-TIME PASSES TO SUPERVISOR 103NA/ ** US AIRWAYS ONE-TIME PASS NOT VALID AT RCC ** 104NO/ -------------------------------------------------- 105NA/ * * * UNITED PASS PLUS * * * 106NA/ A VALID PASS PLUS MEMBERSHIP CARD IS REQUIRED. 107NA/ EXPIRED CARDS SHOULD NOT BE ACCEPTED. 108NO/ -------------------------------------------------- 109NA/ GUESTS: 110NA/ WITHIN US: TWO OR SPOUSE AND DEPENDENT CHILDREN 111NA/ OUTSIDE US: ONE OR SPOUSE AND DEPENDENT CHILDREN 112NA/ MEMBER MUST ACCOMPANY GUEST `S) AT ALL TIMES 113NA/ FOR CURRENT MEMBERSHIP STATUS...CHECK MPM 114N/ ------------------------------------------------- 115NA/ * * * PRIORITY PASS * * * 116NA/ VALID ONLY AT BOS/BWI/DCA/DFW/EWR/HNL/LGA/MCO/MEL 117NA/ MEX/MSP/PDX/PHL/PHX/SAN/SNA/BOS/MEL/SEA/SYD/SFO INTL CLUB 118NA/ A VALID PRIORITY PASS MEMBERSHIP CARD IS REQUIRED 119NA/ TWO GUESTS...ALL CUSTOMERS SHOULD BE TRACKED AND 120NA/ CARD HOLDER AND GUESTS SHOULD BE CHARGED. 121NA/ ------------------------------------------------- 122NA/ * * * PNR ACCESS * * * 123NA/ PNR COMMENTS FOR CLUB ACCESS ARE NOT AN ACCEPTABLE 124NA/ FORM OF ENTRY. 125NE/ * * * UNITED EMPLOYEE ACCESS POLICIES * * * 126NE/ UNITED EMPLOYEES WITH A RCC MEMBERSHIP WHO ARE TICKETED 127NE/ ON A NRSA OR NRPS TICKET ARE ELIGIBLE FOR RCC ACCESS 128NE/ EMPLOYEES WITH A US AIRWAYS OR AIR CANADA MEMBERSHIP 129NE/ ON A NRSA OR NRPS TICKET ARE NOT ELIGIBLE FOR ACCESS 130NE/ * * * UNITED BOARD OF DIRECTORS AND OFFICERS * * * 131NE/ UNITED BOARD OF DIRECTORS AND OFFICERS SHOULD BE 132NE/ ALLOWED ACCESS UPON PRESENTATION OF THE FOLLOWING: 133NE/ BOARD OF DIRECTORS TRAVEL CARD 134NE/ DIRECTOR EMERITUS CARD 135NE/ DIRECTOR TRAVEL CARD 136NE/ OFFICER TRAVEL CARD 137NE/ RETIRED OFFICER TRAVEL CARD 138NX/ * * * USE OF CONFERENCE ROOMS * * * 139NX/ ALL PERSONS MEETING IN A CONFERENCE ROOM MUST 140NX/ FIRST GAIN ACCESS TO THE CLUB THROUGH ANY ONE OF 141NX/ THE METHODS STATED PREVIOUSLY 142NX/ * * * NON-TRAVELING RCC MEMBER ACCESS * * * 143NX/ THE UNITED STATES TRANSPORTATION SECURITY ADMIN `TSA) 144NX/ HAS PROVIDED THE FOLLOWING CLARIFICATION REGARDING 145NX/ RCC MEMBER ACCESS THROUGH SECURITY: 146NX/ CUSTOMERS MUST HAVE A DECLARED BUSINESS PURPOSE 147NX/ TO GAIN ACCESS TO THE RED CARPET CLUB. A BUSINESS 148NX/ PURPOSE MAY BE DEFINED AS A BUSINESS MEETING AT THE 149NX/ RED CARPET CLUB 150NO/ TO SCHEDULE A MEETING IN THE RCC PLEASE CONTACT THE 151NX/ DESIGNATED RCC AT LEAST 24 HOURS PRIOR TO YOUR 152NX/ SCHEDULED BUSINESS MEETING. WHEN SCHEDULING YOUR 153NX/ MEETING YOU WILL BE ASKED TO PROVIDE YOUR NAME 154NX/ RED CARPET CLUB MEMBERSHIP NUMBER TIME AND DATE 155NX/ OF MEETING ALONG WITH THE NAMES OF GUESTS 156NX/ AT THE TIME THE CUSTOMER SCHEDULES THEIR MEETING 157NX/ THEY WILL BE PROVIDED A LOCATION TO CHECK-IN 158NX/ OUTSIDE OF SECURITY. THE CUSTOMER WILL NEED TO HAVE 159NX/ WITH THEM THEIR RCC MEMBERSHIP CARD ALONG WITH 160NX/ CURRENT GOVERNMENT-ISSUED PHOTO ID 161NX/. 162NX/ * * * FEDERAL AIR MARSHALS HAVE ACCESS ONLY IF TRVLG 163NX/ INTERNATIONAL FIRST OR BUSINESS CLASS 164NX/ FAMS DO NOT HAVE ACCESS FOR DOMESTIC US TRAVEL 165NX/. 166NX/ * * * 12/16/03 ACCESS FOR SOLDIERS ON LEAVE * * * 167NX/ U.S. SOLDIERS ON LEAVE UNDER THE OPERATION IRAQI FREEDOM 168NX/ REST AND RELAXATION * PROGRAM HAVE ACCESS TO 169NX/ U.S. RED CARPET CLUBS WHEN THEY PRESENT MILITARY ID 170NX/ AND LEAVE ORDERS AND THEY MUST BE IN UNIFORM 171NX/ ACCESS IS FOR MILITARY PERSONNEL ONLY - NO GUESTS 172NX/ ACCESS IS ALLOWED ON BOTH INBOUND AND OUTBOUND FLIGHT 173NX/ SERVICEMEN AND WOMEN MUST BE TRAVELING ON UA 174NO/. 175NO/** AMENITI TRAVEL MEMBERSHIP PROGRAM ** 176NO/ALL AMENITI MEMBERSHIP CUSTOMERS ARE PROVIDED WITH TWO 177NO/ONE TIME PASSES WITH EACH ANNUAL MEMBERSHIP OR RENEWAL. 178NO/ACCESS IS PERMITTED IN THE RCC ONLY WHEN REDEEMING THE 179NO/COMPLIMENTARY ONE TIME PASS OR UPON PURCHASE OF A NEW 180NO/ONE TIME PASS OR NEW ANNUAL MEMBERSHIP. COMPLIMENTARY 168NX/ REST AND RELAXATION * PROGRAM HAVE ACCESS TO 169NX/ U.S. RED CARPET CLUBS WHEN THEY PRESENT MILITARY ID 170NX/ AND LEAVE ORDERS AND THEY MUST BE IN UNIFORM 171NX/ ACCESS IS FOR MILITARY PERSONNEL ONLY - NO GUESTS 172NX/ ACCESS IS ALLOWED ON BOTH INBOUND AND OUTBOUND FLIGHT 173NX/ SERVICEMEN AND WOMEN MUST BE TRAVELING ON UA 174NO/. 175NO/** AMENITI TRAVEL MEMBERSHIP PROGRAM ** 176NO/ALL AMENITI MEMBERSHIP CUSTOMERS ARE PROVIDED WITH TWO 177NO/ONE TIME PASSES WITH EACH ANNUAL MEMBERSHIP OR RENEWAL. 178NO/ACCESS IS PERMITTED IN THE RCC ONLY WHEN REDEEMING THE 179NO/COMPLIMENTARY ONE TIME PASS OR UPON PURCHASE OF A NEW 180NO/ONE TIME PASS OR NEW ANNUAL MEMBERSHIP. COMPLIMENTARY 181NO/ACCESS IS NOT TO BE OFFERED. 182NO/ PROFILE OWNER: WHQPS - AIRPORT LOUNGE PROGRAMS
Aug 11, 2005, 12:45 am
#18
Join Date: Mar 2000
Location: controlling the internets from an underground bunker
Programs: So l33t that I don't need a wallet full of cards to prove it. Black is the new Gold.
Posts: 3,041
Originally Posted by onofre
Does anyone have S*FAR/STANDBY?
Code:
STANDBY FOR U.S. 50 STATES / SJU/STT / CANADA
THIS INCLUDES OA CODE SHARE THAT IS UA OPERATED*
`INTERNATIONAL: STANDBY NOT PERMITTED)
OVERVIEW...................................>S*R.A;
REFUNDABLE FARES...........................>S*R.B;
NON-REFUNDABLE FARES.......................>S*R.C;
MISSED TRIP PROVISION......................>S*R.D;
`*UA OPERATED IS ANY FLIGHT OPERATED BY UA...
WHETHER MARKETED BY UA OR BY ANOTHER CARRIER)
OVERVIEW
--------
-THE SAME DAY STANDBY PROVISIONS APPLY ONLY TO ALTERNATE
AIRPORT WITHIN THE SAME MULTI AIRPORT CITY `JFK/LGA DCA/IAD
MDW/ORD). THIS ONLY APPLIES WHEN THE FARE BASIS CODE IS
NOT AIRPORT SPECIFIC `E.G. HCAIAD).
REFUNDABLE FARES
----------------
-PASSENGERS HOLDING CONFIRMED RESERVATION AND TICKET MAY
STANDBY FOR ANY EARLIER/LATER SAME-DAY FLIGHT`S) FOR NO
ADDITIONAL CHARGE INCLUDING MULTI AIRPORT CITY BELOW
UNLESS RESTRICTED BY THE AIRPORT PROVISIONS OF THE FARE:
CHI MDW/ORD
NYC JFK/LGA
WAS DCA/IAD
-SAME-DAY STANDBY FOR ANY FLIGHT IS PERMITTED..INCLUDING
FLIGHT-SPECIFIC FARES AND CONNECTIONS STANDING BY FOR
NON-STOP FLIGHT ..AS LONG AS ORIGIN/DESTINATION AIRPORTS
REMAIN THE SAME `O/D INCLUDES MULTI AIRPORT CITY UNLESS
RESTRICTED BY THE AIRPORT PROVISIONS OF THE FARE.)
-STANDBY ANY DAY `REGARDLESS OF OUTBOUND/DOWNLINE/RETURN)
-COTERMINALS: STANDBY IS -NOT- PERMITTED. CHANGES TO
COTERMINAL IS A RE-ROUTE AND SUBJECT TO RECALCULATION.
-CUSTOMERS MAY BE PUT ON THE AIRPORT STANDBY LISTING
ONLY WITHIN FOUR HOURS OF THEIR DESIRED FLIGHT TIME.
NON-REFUNDABLE FARES
--------------------
-PASSENGERS HOLDING CONFIRMED RESERVATION AND TICKET MAY
STANDBY FOR ANY EARLIER/LATER SAME-DAY FLIGHT`S) FOR NO
ADDITIONAL CHARGE INCLUDING MULTI AIRPORT CITY BELOW
UNLESS RESTRICTED BY THE AIRPORT PROVISIONS OF THE FARE:
CHI MDW/ORD
NYC JFK/LGA
WAS DCA/IAD
-SAME-DAY STANDBY FOR ANY FLIGHT IS PERMITTED..INCLUDING
FLIGHT-SPECIFIC FARES AND CONNECTIONS STANDING BY FOR
NON-STOP FLIGHT ..AS LONG AS ORIGIN/DESTINATION AIRPORTS
REMAIN THE SAME `O/D INCLUDES MULTI AIRPORT CITY UNLESS
RESTRICTED BY THE AIRPORT PROVISIONS OF THE FARE.)
-COTERMINALS: STANDBY IS -NOT- PERMITTED.
-CUSTOMERS MAY BE PUT ON THE AIRPORT STANDBY LISTING
ONLY WITHIN FOUR HOURS OF THEIR DESIRED FLIGHT TIME.
MISSED TRIP PROVISIONS:
-----------------------
`FOR INTERNATIONAL GUIDELINES SEE: >S*FAR/RULE 80;)
IF THE PASSENGER HOLDING CONFIRMED RESERVATIONS AND
TICKETS MISSES THE FLIGHT AND PRESENTS HIMSELF/HERSELF
AT THE UA DEPARTURE AIRPORT TICKET COUNTER AFTER THE
CLOSE OUT OF THE SCHEDULED FLIGHT AND NO LATER THAN 2
HOURS AFTER THE SCHEDULED DEPARTURE TIME: THE PASSENGER
WILL BE ACCOMMODATED ON A STANDBY BASIS ON THE NEXT
AVAILABLE UA FLIGHT `EVEN IF THE NEXT DAY) AND THE
SERVICE CHARGE/CHANGE FEE WILL BE WAIVED.
Sep 13, 2005, 10:34 pm
#19
Original Poster
Join Date: Jan 2004
Location: port broad reach
Programs: NorthSails® | Starboard | ION
Posts: 6,525
STPC (Stopovers paid by Carrier)
OK, so STPCs are becoming more and more rare and fewer and fewer agents are familiar with them.
That means, it's time to make the profile handy. From this thread and with thanks to chuck1:
That means, it's time to make the profile handy. From this thread and with thanks to chuck1:
Code:
STPC - SERVICES TO BE PAID BY CARRIER 10FEB2004 ---------------------------------------------------- DEFINITION 13JUN2005 ‡S*R.A· DELIVERING CARRIER 13JUN2005 ‡S*R.B· APPLICABLE FARES 13JUN2005 ‡S*R.C· REQUESTING AN STPC CHECKLIST 13JUN2005 ‡S*R.D· WHEN *NOT* TO REQUEST AN STPC 13JUN2005 ‡S*R.E· * DEFINITION * - WHEN RESERVATIONS ARE CONFIRMED ON INTERNATIONAL SER- VICE ON A THRU FARE AND ONWARD CONNECTING SERVICE TO ANOTHER INTERNATIONAL DESTINATION IS NOT SCHEDULED WITHIN SIX HOURS - THE DELIVERING CARRIER TO THE CONNECTING CITY WILL PAY FOR GROUND ACCOMMODATIONS INCLUDING HOTEL/MEAL/TRANSIT TAXES AND HOTEL TRANS- PORTATION. THIS IS REFERRED TO AS -SERVICES TO BE PAID FOR BY CARRIER- OR STPC. THE STPC IS ON A REQUEST BASIS. AN STPC APPLIES ONLY TO PASSENGERS PAYING A NORMAL UNRESTRICTIVE THROUGH F/C OR Y FARE. NOTE: STPC DOES -NOT- APPLY TO MPI FREE AWARD TRAVEL. DELIVERING CARRIER - THE DELIVERING CARRIER IS RESPONSIBLE FOR ARRANGING ‡ AN STPC. - IF THE DELIVERING CARRIER IS NOT A TRUE UNITED FLIGHT THE PASSENGER OR AGENCY MUST CALL THE DELIVERING CARRIER DIRECT TO REQUEST THE STPC. EXCEPTION- IF THE DELIVERING CARRIER IS NOT UNITED AND THE OTHER AIRLINE/CODESHARE SEGMENT IS LESS THAN 350 NUCS AND UNITED IS THE OVERWATER CARRIER THEN CALL UNITED TO REQUEST THE STPC. * APPLICABLE FARES * - CUSTOMERS WHO HAVE PURCHASED A NORMAL UNRESTRICTIVE THROUGH FIRST/BUSINESS OR ECONOMY FARE ARE ELIGILBE FOR AN STPC. NOTE: TO VERIFY IF THE FARE IS ELIGIBLE FOR AN STPC CHECK FARE CATEGORY 1 /APPLICATION/. - IN SOME MARKETS CUSTOMERS PAYING THROUGH ECONOMY PRO- MOTIONAL FARES MAY BE ELIGIBLE FOR AN STPC. TO CHECK THOSE EXCEPTIONS CALL UNITED. - CUSTOMERS TRAVELING ON CIRCLE PACIFIC AND ROUND-THE- WORLD FARES -REGARDLESS OF CABIN BOOKED- ARE NOT ELIGIBLE FOR AN STPC PER RULE 35/PASSENGER EXPENSES ENROUTE/. REQUESTING AN STPC CHECKLIST ‡ * 1. MUST BE A NORMAL UNRESTRICTIVE FIRST/ BUSINESS OR ECONOMY THROUGH FARE. IF THE FARE IS BROKEN STPC DOES NOT APPLY NOTE: CIRCLE PACIFIC AND ROUND-THE-WORLD FARES DO NOT APPLY 3. FARE BREAKDOWN MUST BE IN THE PNR 4. UNITED MUST BE THE DELIVERING CARRIER UNLESS THE NUC AMOUNT FOR THE DELIVERING CARRIERS SEGMENT IS UNDER 350.00 NUCS 5. MUST NOT HAVE A SCHEDULED FLIGHT VIA THE CONNECTING CITY WITHIN SIX HOURS OF ARRIVAL 6. ONLY ONE STPC ALLOWED IN EACH DIRECTION )‡ 7. PASSENGER MAY NOT BE IN TRANSIT WITHOUT VISA 8. THE RULES OF THE FARE DOES NOT PROHIBIT STPC PASS- ENGER EXPENSES 9. IF CUSTOMER IS UPGRADING TO FIRST OR BUSINESS FROM A DISCOUNTED FARE-ALWAYS VALIDATE FARE USED * WHEN *NOT* TO REQUEST AN STPC * - WHEN THE PASSENGER IS IN TRANSIT WITHOUT VISA. - WHEN CUSTOMER IS NOT ON A THRU FARE. - FOR DAY ROOMS WHEN THE PASSENGER IS TICKETED FOR A CONNECTION OF LESS THAN SIX HOURS. - AT CONNECTING POINTS WHERE INTERNATIONAL SERVICE CONNECTS TO DOMESTIC SERVICE -OR- VICE VERSA. - AT CONNECTING POINTS IN EUROPE WHEN TRAVEL IS WHOLLY WITHIN EUROPE. - AT CONNECTION POINTS WITHIN THE SOUTHWEST PACIFIC FOR PASSENGERS WHOSE ORIGIN/DESTINATION OR TURN- AROUND POINT IS THE SOUTHWEST PACIFIC. - TRAVEL IS WHOLLY WITHIN AREA 1. - WHEN THERE IS A CONNECTING FLIGHT ON THE SAME DAY- WITHIN 6 HRS OF ARRIVAL -WHETHER AVAILABLE OR NOT- AND THE CUSTOMER DECIDES NOT TO TAKE IT. * *
Sep 14, 2005, 4:01 am
#20
Join Date: Nov 1999
Location: SYD
Posts: 2,903
So from S*UAL/DENIED-VDB we have COMPENSATION
FLIGHT PROTECTION COMPENSATION
MORE THAN 1 HOUR UP TO 3 HOURS FREE TKT OR $200TC
3 TO 6 HOURS FREE TKT OR $400TC
MORE THAN 6 HOURS FREE TKT OR $600TC
INTERNATIONAL VARIES SEE >S*UAL/INTL-COMPENSATION
yet from S*UAL/INTL-COMPENSATION, int'l DBs get $800 for F, $600 for C and $400 for Y, no matter how long you are delayed?
goodo
FLIGHT PROTECTION COMPENSATION
MORE THAN 1 HOUR UP TO 3 HOURS FREE TKT OR $200TC
3 TO 6 HOURS FREE TKT OR $400TC
MORE THAN 6 HOURS FREE TKT OR $600TC
INTERNATIONAL VARIES SEE >S*UAL/INTL-COMPENSATION
yet from S*UAL/INTL-COMPENSATION, int'l DBs get $800 for F, $600 for C and $400 for Y, no matter how long you are delayed?
goodo
Sep 14, 2005, 6:15 am
#21
Join Date: Jul 2003
Location: Earth
Programs: UA MM Platinum; HH Diamond; Marriott Gold; Starwood Gold; Hyatt Discoverist; Avis Preferred Plus
Posts: 1,527
S*ual/intl-compensation
For completeness, and easy reference, here is the text:
S*UAL/INTL-COMPENSATION
S*UAL/INTL-COMPENSATION
Code:
S*UAL/INTL-COMPENSATION
GENERAL INFORMATION >S*R.G
DENIED BOARDING AMOUNTS >S*R.B
DOWNGRADE AMOUNTS >S*R.D
MCO ISSUANCE/ACCEPTANCE >S*R.M
TRAVEL CREDITS PROGRAM >S*UAL/TRAVEL CREDITS
-----GENERAL INFORMATION-----
- INTERNATIONAL DOWNGRADE AND/OR DENIED BOARDING
COMPENSATION IS ISSUED IN THE FOLLOWING FORMS:
- PRIMARY: AUTOMATED DENIED BOARDING TRAVEL CREDITS
- SECONDARY: CASH USING REFUND DRAFT IN U.S. AIRPORTS
OR
CASH USING MCO BY INTL AIRPORT OR GATEAWAY
- IN ORDER TO RECOGNIZE THE SERIOUS INCONVENIENCE TO OUR
INTERNATIONAL CUSTOMERS WHO ARE DOWNGRADED OR DENIED
BOARDING ON OUR INTERNATIONAL SERVICE THE FOLLOWING
GUIDELINES SHOULD BE FOLLOWED FOR INTERNATIONAL
COMPENSATION
- THIS COMPENSATION MAY BE A TOTAL PACKAGE OF TRAVEL
CREDITS OR CASH...PLUS HOTELS AND MEALS.
NOTE: CUSTOMERS WHO REFUSE TO BE DOWNGRADED AND
REBOOKED ON ANOTHER UA OR OA FLIGHT ARE
CONSIDERED DENIED BOARDINGS.
-----DENIED BOARDING-----
- CLASS TO/FROM U.S.GATEWAY REGIONAL
F $800.00 USD $750.00 USD
C $600.00 USD $500.00 USD
Y $400.00 USD $300.00 USD
-----DOWNGRADE-----
- CLASS TO/FROM U.S.GATEWAY REGIONAL
F $600.00 USD $375.00 USD
C $300.00 USD $250.00 USD
Y N/A N/A
- NOTE: DOWNGRADE COMPENSATION IS ALLOCATED TO THE
CUSTOMER IN ADDITION TO THE FARE DIFFERENCE
SEE: >S*FAR/DOWNGRADED FOR DETAILS.
Last edited by Dromomaniac; Sep 14, 2005 at 6:17 am
Oct 11, 2005, 2:25 pm
#22
Join Date: Sep 2005
Location: DEN
Programs: UA 1P, HH DMD, SPG PLT, Hertz 5*
Posts: 640
Ok, so, by my number of posts, you can all tell that I am really new to the forums... And, I'll let you know that, while I am not new to flying, I just made it to Premier status, so I am just figuring out all of the "insider" tricks to frequent traveling...
How does one use the Profiles? Some of them seem very straight-forward and some of them are really not - if I'm traveling domestic (DEN-BWI/BWI-DEN) every week on business, is there anything I can use? At 6'2", I know I'm not the tallest passenger, but it's still not a comfortable 3.5 hour flight especially with the number of weather delays out of both cities, so any way I can bilk the system for a little more leg room or better treatment is appreciated!
Thanks!
How does one use the Profiles? Some of them seem very straight-forward and some of them are really not - if I'm traveling domestic (DEN-BWI/BWI-DEN) every week on business, is there anything I can use? At 6'2", I know I'm not the tallest passenger, but it's still not a comfortable 3.5 hour flight especially with the number of weather delays out of both cities, so any way I can bilk the system for a little more leg room or better treatment is appreciated!
Thanks!
Oct 11, 2005, 2:37 pm
#23
Join Date: Jun 2005
Location: SFO / SJC
Programs: United 1K MM, Starwood Platinum
Posts: 581
Does anyone have the profile that covers meals and hotels for 1Ks (and others?) in case of weather delays?
Jcasner, United personnel are supposed to know all of this information, but obviously it's very detailed. They have access to all of these profiles and rules if they need to look things up, but often don't know where to look. If you come prepared with the profile name (or a printout), you help ensure that you'll receive the benefits to which you are entitled.
Jcasner, United personnel are supposed to know all of this information, but obviously it's very detailed. They have access to all of these profiles and rules if they need to look things up, but often don't know where to look. If you come prepared with the profile name (or a printout), you help ensure that you'll receive the benefits to which you are entitled.
Oct 11, 2005, 2:40 pm
#24
FlyerTalk Evangelist
Join Date: Jan 2002
Location: Greater DC
Programs: UA plus
Posts: 12,943
Originally Posted by goplaces
Does anyone have the profile that covers meals and hotels for 1Ks (and others?) in case of weather delays?
Jcasner, United personnel are supposed to know all of this information, but obviously it's very detailed. They have access to all of these profiles and rules if they need to look things up, but often don't know where to look. If you come prepared with the profile name (or a printout), you help ensure that you'll receive the benefits to which you are entitled.
Jcasner, United personnel are supposed to know all of this information, but obviously it's very detailed. They have access to all of these profiles and rules if they need to look things up, but often don't know where to look. If you come prepared with the profile name (or a printout), you help ensure that you'll receive the benefits to which you are entitled.
Jan 1, 2006, 2:15 pm
#25
Join Date: Jul 2003
Location: Earth
Programs: UA MM Platinum; HH Diamond; Marriott Gold; Starwood Gold; Hyatt Discoverist; Avis Preferred Plus
Posts: 1,527
S*FAR/CONFIRM SAME DAY - Confirmed same-day flight changes
Provided by rcs85551 in this thread.
Code:
CONFIRM SAME-DAY FLIGHT CHANGE
(WITHIN/BETWEEN U.S. 50 STATES)
OVERVIEW............. S*R.G
CSR ATO PROCEDURES... S*R.C
RSSR PROCEDURES...... S*R.R
TERMS AND CONDITIONS. S*R.M
OVERVIEW:
EFFECTIVE 14NOV05...CONFIRMED SAME-DAY FLIGHT CHANGE
OFFERS CUSTOMERS TRAVELING ON DOMESTIC FLIGHTS
(WITHIN/BETWEEN 50 UNITED STATES) THE OPPORTUNITY TO
CONFIRM SEATING ON AN ALTERNATE FLIGHT WITHIN 4 HOURS
OF RSSR OR CSR CONTACT FOR 25.00USD.
CSR ATO PROCEDURES:
1. CUSTOMER MAY CONFIRM ALTERNATE FLIGHT WITHIN 4 HOURS
OF CSR CONTACT.
EXAMPLE 1: CUSTOMER WITH A 6PM FLIGHT CAN CONFIRM A
1PM FLIGHT IF CSR CONTACT IS MADE AS EARLY
EXAMPLE 2: CUSTOMER WITH A 7AM FLIGHT ARRIVES AT THE
AIRPORT 9AM...CSR CAN CONFIRM A FLIGHT
BETWEEN 9AM-1PM.
2. CUSTOMER ASKS TO FLY ON ALTERNATE FLIGHT THAN BOOKED
IN PNR.
3. TO DETERMINE CAPACITY/AVAILABILITY OF FLIGHT...USE
FASTAIR *AVAILABILITY LOADS*. DO NOT OVERBOOK FLIGHT
(CABIN CAPACITY MINUS 1).
4. ONLY OFFER IDENTICAL ROUTING: SAME DESTINATION AND
SAME CONNECTION CITY. CONNECTING DOWNLINE FLIGHTS
MAY BE OFFERED/CONFIRMED.
EXAMPLES: CLE X/ORD LAX...CANNOT OFFER CLELAX NON-STOP
CLE X/ORD LAX...CANNOT OFFER CLE X/DEN LAX
CLE X/ORD LAX...CAN OFFER CLEORD AND ORDLAX
CLE X/ORD LAX...CAN OFFER CLEORD OR ORDLAX
5. IN CUSTOMER PNR...CANCEL OLD FLIGHT AND CONFIRM NEW FLIGHT.
- BOOK TO CABIN CAPACITY MINUS 1.
EXAMPLE: ECONOMY CABIN HAS 100 SEATS...ONLY BOOK TO 99...
EVEN IF AVAILABILITY INDICATES SEATS AVAILABLE TO
SELL. FULL FLIGHTS OR FLIGHTS WITH ONE EMPTY SEAT
MUST *NOT* BE OFFERED.
- BOOK IN SAME CABIN (SAME BOOKING CODE IF AVAILABLE OR
ECONOMY BOOK H/BUSINESS BOOK C/FIRST BOOK F)
- DO *NOT* REVAL ETKT. DO NOT *TICKET VERIFY* PNR ATFQ.
- CHECK CUSTOMER AND BAGGAGE ON NEW FLIGHTS.
6. PROCESS THE CONFIRMED SAME-DAY FLIGHT SALE ON SST:
FASTAIR: SPECIAL CHARGES MENU (CTRL F2/OPTION 8)
BASE: 23.25
TAX: 1.75US
TOTAL: 25.00
NOTE: DO NOT USE PNR UNITED FIELD/UF TO PROCESS
CHARGE. AMOUNTS ARE NOT TRACKED APPROPRIATELY
AND TAXES MUST BE INDICATED. USE SST...
FASTAIR: SPECIAL CHARGES MENU (CTRL F2/OPTION 8).
RSSR PROCEDURES:
1. CUSTOMER MAY CONFIRM ALTERNATE FLIGHT WITHIN 4 HOURS
OF RSSR CONTACT.
EXAMPLE: CUSTOMER WITH A 6 P.M. FLIGHT CALLS IN AT 1 P.M.
(THEIR LOCAL TIME). RSSR CAN CONFIRM A FLIGHT -IF AVAILABLE-
FOR FLIGHTS LEAVING BETWEEN 1 P.M. TO 5 P.M.
2. RSSR MUST BE ABLE TO REBOOK IN SAME BOOKING CLASS OR
H-CLASS.
EXAMPLE: IF A CUSTOMER IS HOLDING V-CLASS AND V-CLASS
IS AVAILABLE THE RSSR WOULD REBOOK IN V-CLASS..IF NOT
THEN BOOK IN H-CLASS. DO NOT BOOK IN ANY CLASS BETWEEN
V OR H..IT IS EITHER THE BOOKING CLASS OR H-CLASS.
3. COLLECT THE $25.00 FEE THROUGH THE UNITED FIELDS.
(LOCATED IN THE REVALIDATE MENU)
4. **DO NOT** REVALIDATE OR REISSUE ETKT. THE AIRPORT
HAS A PROCESS IN PLACE WHICH WILL ASSIST CUSTOMERS
CHECKING IN AT THE EASY CHECKIN UNITS OR AT THE COUNTER.
5. YOU MAY NOT BE ABLE TO ASSIGN A CUSTOMER A SEAT. DUE
TO THE TIME FRAME IT MAY BE UNDER AIRPORT CONTROL.
PLEASE ADVISE THE CUSTOMER A SEAT WILL BE ASSIGNED
AT THE AIRPORT.
6. PLEASE SEE TERMS AND CONDITIONS FOR ADDITIONAL
INFORMATION S*R.M
TERMS AND CONDITIONS:
* VALID ON UA/UAX/TED OPERATED FLIGHTS
* VALID WITHIN/BETWEEN THE 50 UNITED STATES
* 25.00USD IS NON-REFUNDABLE
* NOT VALID ON DOMESTIC SEGMENTS THAT ARE PART OF
AN INTERNATIONAL ITINERARY
* FEE IS ONE-WAY CHARGE INCLUDING CONNECTIONS. CONFIRMING
ONE FLIGHT...TWO FLIGHTS...OR THREE FLIGHTS ON A
ONE-WAY ITINERARY WILL COST ONLY 25.00USD.
* UA*S SAME-DAY STANDBY FOR FREE REMAINS AN OPTION FOR
CUSTOMERS. UA*S MISSED TRIP POLICY REMAINS IN EFFECT.
SEE: S*FAR/STANDBY
* CUSTOMERS WITH FULLY REFUNDABLE TICKETS (MOST F/C/Y/B/M
TYPE FARES) MAY MAKE FLIGHT CHANGES WITHOUT CHARGE.
* CONFIRMED SAME-DAY FLIGHT WILL BE OFFERED ON ECU/ECO
IN EARLY 2006.
Jan 1, 2006, 2:20 pm
#26
Join Date: Jul 2003
Location: Earth
Programs: UA MM Platinum; HH Diamond; Marriott Gold; Starwood Gold; Hyatt Discoverist; Avis Preferred Plus
Posts: 1,527
UA*S MISSED TRIP - Missed trip provisions (2-hour rule)
Provided by rcs85551 in this thread.
International guidelines:
Code:
MISSED TRIP PROVISIONS:
-----------------------
(FOR INTERNATIONAL GUIDELINES SEE: S*FAR/RULE 80-MORE 2)
IF THE PASSENGER HOLDING CONFIRMED RESERVATIONS AND
TICKETS MISSES THE FLIGHT AND PRESENTS HIMSELF/HERSELF
AT THE UA DEPARTURE AIRPORT TICKET COUNTER AFTER THE
CLOSE OUT OF THE SCHEDULED FLIGHT AND NO LATER THAN 2
HOURS AFTER THE SCHEDULED DEPARTURE TIME: THE PASSENGER
WILL BE ACCOMMODATED ON A STANDBY BASIS ON THE NEXT
AVAILABLE UA FLIGHT (EVEN IF THE NEXT DAY) AND THE
SERVICE CHARGE/CHANGE FEE WILL BE WAIVED.
Code:
----- MISSED TRIP PROVISION -----
IF A PASSENGER HOLDING CONFIRMED RESERVATIONS AND
TICKETS MISSES THE FLIGHT AND PRESENTS HIMSELF/HERSELF
AT THE UA DEPARTURE AIRPORT TICKET COUNTER AFTER THE
CLOSE OUT OF THE SCHEDULED FLIGHT AND NO LATER THAN 2
HOURS AFTER THE SCHEDULED DEPARTURE TIME..THE PASSENGER
WILL BE ACCOMMODATED ON A STANDBY BASIS ON THE NEXT
AVAILABLE UA FILGHT (POSSIBLY THE NEXT DAY) AND THE
SERVICE CHARGE/CHANGE FEE WILL BE WAIVED.
Jan 17, 2006, 3:12 am
#27
Join Date: Jun 2004
Location: West Sussex, UK
Posts: 503
Is there a similar entry to S*RCC/ADMIT which gives access rules to the International First Lounges...?
If so... is it possible someone could post the ruling on here...
Many thanks!
If so... is it possible someone could post the ruling on here...
Many thanks!
Jan 17, 2006, 3:51 am
#28
Join Date: Apr 2005
Location: South Pacific
Programs: UA
Posts: 1,809
Could we get the full S*FAR/RULE 80 ?
Thank you!
Frank
Thank you!
Frank
Feb 3, 2006, 11:11 am
#29
Join Date: Dec 2005
Location: GEG
Programs: UAL 1K/1MM, Go Zags!
Posts: 404
Which rule applies?
I have a 2 1/2 connection in SYD between UA and a non *A carrier. If UA is late into SYD and I miss my connection, what rule do I use? I am 1K.
Thanks for any help...
Thanks for any help...
Feb 3, 2006, 11:44 am
#30
FlyerTalk Evangelist
Join Date: Jan 2002
Location: Greater DC
Programs: UA plus
Posts: 12,943
Originally Posted by river_rower
I have a 2 1/2 connection in SYD between UA and a non *A carrier. If UA is late into SYD and I miss my connection, what rule do I use? I am 1K.
Thanks for any help...
Thanks for any help...
If single PNR, UA should help you. If two tickets, UA or the other carrier could be nice, but you are essentially on your own.