$250 change fee when upgrading to higher fare class?
Apr 11, 2012, 7:42 pm
#1
Original Poster
Join Date: Dec 2005
Location: SYD
Programs: UA*1K, BA Gold, SPG Platinum
Posts: 245
$250 change fee when upgrading to higher fare class?
Hi I recently booked a ticket from USA to Australia, non-refundable coach. When booking over the phone the agent said I could upgrade to a higher (ie. SWU friendly) fare class without paying the change fee. But when I talked today to an agent about doing just that, she said the original agent was wrong and it's fare difference + $250 change fee.
Is there a standard UA policy on this ??
Is there a standard UA policy on this ??
Apr 11, 2012, 8:55 pm
#2
Join Date: Dec 2004
Location: San Francisco
Programs: DL Plat / UA Gold 1MM.
Posts: 415
Hang up and call back.
Apr 12, 2012, 5:08 am
#3
Join Date: Apr 2010
Location: LAT/LONG
Programs: UA 1k; Hyatt Plat; SPG Gold; Avis PC Preferred; Priority Pass Select; AMEX Platinum
Posts: 442
The second agent was correct. Sorry anout the bad info from the first
Apr 12, 2012, 5:19 am
#4
Join Date: May 2010
Posts: 414
You should be able to get an agent who will waive the change fee for that. It might require a few phone calls. The second agent is technically right.