Flight Cancellation due to Aircraft Maintenance, still entitled to miles?
Feb 3, 2012, 6:22 pm
#1
Original Poster
Join Date: Jan 2006
Location: SZX/HKG/BWI
Programs: UA 1K 1.1MM, CX Diam 1.0MM, Bonvoy LT Titanium, Hertz PC, MGM Pearl
Posts: 2,637
Flight Cancellation due to Aircraft Maintenance, still entitled to miles?
I did some searches and did not find an answer to my question.
I took UA837 SFO-NRT-TPE a few months ago. Upon arrival in NRT, my connection flight to TPE was cancelled (aircraft switch from 744 to 772, morning UA838 TPE-NRT experienced a crash landing). Went to the counter, they put me on a JL flight to Taipei which actually arrived earlier than the UA flight. Because I have not been a UA flyer/Star Alliance flyer for very long, I am not sure if I am allowed to ask UA for the EQM/EQS for the cancelled NRT-TPE flight? My assumption would be no, but I defer to the more experience UA/*A flyers on this board about what I should do in this situation.
(I have already called and found out that I cannot get any credit for the JL flight for 1W)
Thanks.
I took UA837 SFO-NRT-TPE a few months ago. Upon arrival in NRT, my connection flight to TPE was cancelled (aircraft switch from 744 to 772, morning UA838 TPE-NRT experienced a crash landing). Went to the counter, they put me on a JL flight to Taipei which actually arrived earlier than the UA flight. Because I have not been a UA flyer/Star Alliance flyer for very long, I am not sure if I am allowed to ask UA for the EQM/EQS for the cancelled NRT-TPE flight? My assumption would be no, but I defer to the more experience UA/*A flyers on this board about what I should do in this situation.
(I have already called and found out that I cannot get any credit for the JL flight for 1W)
Thanks.
Feb 3, 2012, 6:31 pm
#2
Join Date: Aug 2009
Location: ONT, SNA, LAX
Programs: UA Plat, AA Plat, SPG Plat, HGP Diamond, Avis First
Posts: 270
You can call UA CS and ask for original routing credit. They are usually very good in providing.
Feb 3, 2012, 9:11 pm
#3
Join Date: Feb 2010
Location: LAX
Programs: UA-1K, Hertz-Gold, Marriott-Gold, PC-Platinum, SPG
Posts: 2,777
I did some searches and did not find an answer to my question.
I took UA837 SFO-NRT-TPE a few months ago. Upon arrival in NRT, my connection flight to TPE was cancelled (aircraft switch from 744 to 772, morning UA838 TPE-NRT experienced a crash landing). Went to the counter, they put me on a JL flight to Taipei which actually arrived earlier than the UA flight. Because I have not been a UA flyer/Star Alliance flyer for very long, I am not sure if I am allowed to ask UA for the EQM/EQS for the cancelled NRT-TPE flight? My assumption would be no, but I defer to the more experience UA/*A flyers on this board about what I should do in this situation.
(I have already called and found out that I cannot get any credit for the JL flight for 1W)
Thanks.
I took UA837 SFO-NRT-TPE a few months ago. Upon arrival in NRT, my connection flight to TPE was cancelled (aircraft switch from 744 to 772, morning UA838 TPE-NRT experienced a crash landing). Went to the counter, they put me on a JL flight to Taipei which actually arrived earlier than the UA flight. Because I have not been a UA flyer/Star Alliance flyer for very long, I am not sure if I am allowed to ask UA for the EQM/EQS for the cancelled NRT-TPE flight? My assumption would be no, but I defer to the more experience UA/*A flyers on this board about what I should do in this situation.
(I have already called and found out that I cannot get any credit for the JL flight for 1W)
Thanks.
Feb 3, 2012, 9:59 pm
#4
Original Poster
Join Date: Jan 2006
Location: SZX/HKG/BWI
Programs: UA 1K 1.1MM, CX Diam 1.0MM, Bonvoy LT Titanium, Hertz PC, MGM Pearl
Posts: 2,637
I just noticed an error in my OP. The flight cancellation occurred at the beginning of last month. Apologies for the misleading.