United forcing to gate check a bag to destination
#76
Join Date: Jun 2004
Location: What I write is my opinion alone..don't read into it anything not written.
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#77
Join Date: Oct 2009
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Yes, the undercurrent of anger is annoying - probably a side effect of one or more of the following:
(a) the airlines are attempting to squeeze every last nickle out of us one at a time by charging for each little thing separately (although I must say that charging for checked bags is not as underhanded as the so-called "fuel surcharge")
(b) passengers, in response to (a), are trying to fight back, save money, and push the envelope of what's deemed an acceptable carry-on.
(c) a result of (b) is that the giant overhead bins fill up fairly quickly, penalizing the flyers who attempt to play by the rules by packing light, and only paying the checked bag fee when necessary.
(d) the FAs, with the strong incentive to get the flight out on time, often err on the side of making more people gate-check bags than are necessary, sometimes even making entire boarding groups gate-check.
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For me, anyway, it is infuriating when I see someone drag a giant bag on, stow it sideways in a 777 overhead, thereby taking up space for two bags. This is the image that comes to mind when I read the exchanges under this topic, and it's the me-first attitude of that minority of people that irks me to no end.
(but don't ask me how I really feel
(a) the airlines are attempting to squeeze every last nickle out of us one at a time by charging for each little thing separately (although I must say that charging for checked bags is not as underhanded as the so-called "fuel surcharge")
(b) passengers, in response to (a), are trying to fight back, save money, and push the envelope of what's deemed an acceptable carry-on.
(c) a result of (b) is that the giant overhead bins fill up fairly quickly, penalizing the flyers who attempt to play by the rules by packing light, and only paying the checked bag fee when necessary.
(d) the FAs, with the strong incentive to get the flight out on time, often err on the side of making more people gate-check bags than are necessary, sometimes even making entire boarding groups gate-check.
---
For me, anyway, it is infuriating when I see someone drag a giant bag on, stow it sideways in a 777 overhead, thereby taking up space for two bags. This is the image that comes to mind when I read the exchanges under this topic, and it's the me-first attitude of that minority of people that irks me to no end.
(but don't ask me how I really feel
I will say that on the 8 CO flights that I have taken so far this year, not one GA has requested that I gate check my bag. So, in that regard, CO is far better than UA since their standards of enforcement are, IME, more consistent.
I, unlike you, don't get upset with the steerage pax trying to bring onboard as much as they can get away with because the majors created this problem when they started charging for the first checked piece. Airline travel is becoming more expensive and who can blame the ordinary Joe/Jane for trying to save money by not checking a bag? WN is very successfully marketing their airline as the reasonable airline that allows free checked baggage with their "Fee Court" commercials where they find major airline executives guilty of gouging. Wall street airline analysts have indicated that this campaign has some traction with the public and WN loads are up. The majors value their elites and, for the most part, treat them very well, but they cannot survive without the non-elite flyers, so they had better be careful that they don't milk the cow dry!
Last edited by zombietooth; Apr 17, 2011 at 11:33 am
#78
Join Date: Aug 2006
Location: near to SFO and LHR
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Posts: 2,274
Virgin American, in addition to their humorous "Your Bag May be Impressive, But..." signs, has an interesting policy - they often let people board first who have only a small under-the-seat bag and no rollerboard. Status means nothing on Virgin as far as boarding, just where you're sitting. I did notice a lot fewer carry-ons than on United flights, so it really didn't matter when I boarded - no problem in finding overhead space.
#79
FlyerTalk Evangelist
Join Date: Jun 2005
Posts: 38,410
Might also be good to remember that the bag about to-be-force-checked can contain items not allowed in checked luggage such as loose batteries.
http://www.tsa.gov/travelers/airtrav...batteries.shtm
http://www.tsa.gov/travelers/airtrav...batteries.shtm
#80
Join Date: Oct 2009
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Yes, http://www.flyertalk.com/forum/unite...templates.html and in 2000, CO sued to have them removed as back when airlines controlled the checkpoints at most airports, they stated that they did not want them and it also impacted their customers. One flaw with thme (if they were to come back) is that now you remove most laptops, and that reduces the final size of the bag to less than what it would be if the laptop was in in (when bag is filled to/near capacity.) http://query.nytimes.com/gst/fullpag...A9669C8B63They also only measured (2) of the (3) dimensions. There was a company that made laser sizers that would scan the bag and show actual dimensions, but that never really took off.
Last edited by zombietooth; Apr 17, 2011 at 11:21 am
#81
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Since I never have to pay for checked baggage, there is only one thing that infuriates me: The capricious enforcement evidenced by the treatment of our OP here and the numerous other occasions that I have witnessed.
I, unlike you, don't get upset with the steerage pax trying to bring onboard as much as they can get away with because the majors created this problem when they started charging for the first checked piece. Airline travel is becoming more expensive and who can blame the ordinary Joe/Jane for trying to save money by not checking a bag? WN is very successfully marketing their airline as the reasonable airline that allows free checked baggage with their "Fee Court" commercials where they find major airline executives guilty of gouging. Wall street airline analysts have indicated that this campaign has some traction with the public and WN loads are up. The majors value their elites and, for the most part, treat them very well, but they cannot survive without the non-elite flyers, so they had better be careful that they don't milk the cow dry!
I, unlike you, don't get upset with the steerage pax trying to bring onboard as much as they can get away with because the majors created this problem when they started charging for the first checked piece. Airline travel is becoming more expensive and who can blame the ordinary Joe/Jane for trying to save money by not checking a bag? WN is very successfully marketing their airline as the reasonable airline that allows free checked baggage with their "Fee Court" commercials where they find major airline executives guilty of gouging. Wall street airline analysts have indicated that this campaign has some traction with the public and WN loads are up. The majors value their elites and, for the most part, treat them very well, but they cannot survive without the non-elite flyers, so they had better be careful that they don't milk the cow dry!
Cheers.
#82
Join Date: Jan 2011
Location: Washington, D.C.
Programs: AA, but I play the field
Posts: 1,440
"I am sorry, that rollaboard contains an urn with the cremated remains of my wife. We're going to fullfil her last wish and sprinkle it into the waters of the Strait of San Juan de Fuca tomorrow, and I am sure you understand that I cannot let that bag out of my hands."
I am sympathetic to the OP's problem, and to the attempts of subsequent posters to find creative solutions for passengers to avoid having their bags unnecessarily checked in the future. But please don't make this the fib of choice for FTers looking to keep their carry-on luggage with them. The fact is that there are people, every day, who have the unfortunate task of boarding a plane with cremated remains of a loved one. Perhaps not necessarily in a rollaboard, or going to the Strait of San Juan de Fuca, but it is a real life situation that is tremendously difficult, and sometimes does require an extra measure of accommodation from airline and airport personnel. Accommodation which is going to be harder to come by in the future if "I'm carrying cremated remains" becomes the airline version of "The dog ate my homework."
I realize no harm was intended by the post; just consider this a gentle PSA from someone who's been there, done that.
#83
Join Date: Jan 2000
Location: London; Bangkok; Las Vegas
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And I shouldn't complain about airline meals since there are people starving in India...
#84
Suspended
Join Date: Dec 2009
Posts: 3,816
On Saturday, April 9, I flew on the last flight of the night from ORD to EWR. The GA aggressively gate checked bags. As soon as I turned from the jetway to the boarding aisle, I could immediately tell there were multiple bins completely empty. Not partially empty, mind you. Multiple bins completely empty. The customer in front of me (and me) both tried to grab our bags but they were already down the shoot. We complained to the FAs and they apologized profusely once we were in the air. The FAs even offered us free drinks. They said it was completely up to the GA (even though the GA said that the FA told them the bins were full).
But, the FAs admitted there were four bins that were completely empty and many other bins only partially empty.
Complete disgrace.
But, the FAs admitted there were four bins that were completely empty and many other bins only partially empty.
Complete disgrace.
#85
Join Date: Jun 2004
Location: What I write is my opinion alone..don't read into it anything not written.
Posts: 9,686
A little bit dated, but still appropriately accurate and a good historical perspective. http://www.thetravelinsider.com/trav...allowances.htm
#86
Join Date: May 2003
Location: Redwood City, CA USA (SFO/SJC)
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Posts: 8,826
The FAs can't know what they can't see
On Saturday, April 9, I flew on the last flight of the night from ORD to EWR. The GA aggressively gate checked bags. As soon as I turned from the jetway to the boarding aisle, I could immediately tell there were multiple bins completely empty. Not partially empty, mind you. Multiple bins completely empty. The customer in front of me (and me) both tried to grab our bags but they were already down the shoot. We complained to the FAs and they apologized profusely once we were in the air. The FAs even offered us free drinks. They said it was completely up to the GA (even though the GA said that the FA told them the bins were full).
But, the FAs admitted there were four bins that were completely empty and many other bins only partially empty.
Complete disgrace.
But, the FAs admitted there were four bins that were completely empty and many other bins only partially empty.
Complete disgrace.
There's no automatic system that tells the FAs there are empty bins in back, and if they see boarding difficulties due to full bins up front, how do you expect them to know there's space? Cut them a bit of slack. They're not intentionally trying to mess up your day and gate check your bags. They're trying to get a plane off the ground as quickly as possible.
And like you said, the FAs even offered you drinks. They likely did so because they felt bad about acting on information that wasn't quite right.
Last edited by Mike Jacoubowsky; Apr 18, 2011 at 1:59 am Reason: typo
#87
Join Date: Oct 2009
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I can believe the FAs honestly thinking the bins were full if it was a flight like my IAD-SFO a few weeks ago, where a number of passengers were placing their bags in the first available bin space and then went back to their seats, at the back of the plane, where there was plenty of empty space. It delayed our departure as passengers boarding who were near the front had to put their bags at the back and then swim against the tide as people were trying to board.
There's no automatic system that tells the FAs there are empty bins in back, and if they see boarding difficulties due to full bins up front, how do you expect them to know there's space? Cut them a bit of slack. They're not intentionally trying to mess up your day and gate check your bags. They're trying to get a plane off the ground as quickly as possible.
And like you said, the FAs even offered you drinks. They likely did so because they felt bad about acting on information that wasn't quite right.
There's no automatic system that tells the FAs there are empty bins in back, and if they see boarding difficulties due to full bins up front, how do you expect them to know there's space? Cut them a bit of slack. They're not intentionally trying to mess up your day and gate check your bags. They're trying to get a plane off the ground as quickly as possible.
And like you said, the FAs even offered you drinks. They likely did so because they felt bad about acting on information that wasn't quite right.
Contrition, while indicating a guilty conscience, by no means makes their actions any less egregious. Trying to buy someone's complacency with free liquor is unprofessional.
#88
Join Date: Aug 2006
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#89
Join Date: Oct 2009
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#90
Join Date: Dec 2009
Location: IAH
Programs: DL Plat
Posts: 197
This happened to me last night in Newark... As I'm boarding with my roll aboard that I always place in the bin, agent singled me out and said the bag had to be checked. I asked if the bins were full already (I'm in boarding group 2) and the agent said no, the bag was just too big. I explained that I always am able to fit the bag into the bin with room to spare, and the agent wouldn't relent. After I argued a little more he said I could try it in the bag sizer and if it fit, I could bring it on... So I try it and it fits perfectly into the sizer and he still said it had to be checked. I thought this was absurd and I brought the bag down the jetway with me, but I tore off the tag and put it up in the bin anyway as usual.
Just curious why the agent would single me out and do this for no reason? Not only did he insist on checking the bag for no apparent reason, but he was quite combative and aggressive about the whole situation. Is there any policy that they are following here?
Just curious why the agent would single me out and do this for no reason? Not only did he insist on checking the bag for no apparent reason, but he was quite combative and aggressive about the whole situation. Is there any policy that they are following here?