E-certs on worldwide UAL sites not accepted
Oct 19, 2010, 12:34 pm
#1
Original Poster
Join Date: Feb 2004
Location: Cardiff, UK
Programs: BA GGL, Concorde Room card, KLM Silver, PC Platinum Ambassador, Marriott Platinum, UA Premier Silver
Posts: 5,278
E-certs on worldwide UAL sites not accepted
Could not find anything which mentions this situation in the FAQ.
I have some $100 United Electronic certifcates as a result of problems on some United domestic flights.
The main problem I have is that being a UK resident - I don't have a USA credit card and billing address.
When I enter the E-cert number on the UK United airlines site it gets rejected and throws up an expired message. I was only given the numbers a month ago which say its valid for a year from date of issue.
However on United.com it works perfectly however I cannot pay for the ticket as the billing address is hard coded to USA only.
I phoned up reservations and they said they can only be used online.
So basically the compensation I have been given is unusable for customers outside of the USA.
Anyone else have this experience or know what to do?
Would my payment still go through on the website if I miss out zip code and leave country as USA?
(Problem is UK zip codes have characters in them not just numbers)
I have some $100 United Electronic certifcates as a result of problems on some United domestic flights.
The main problem I have is that being a UK resident - I don't have a USA credit card and billing address.
When I enter the E-cert number on the UK United airlines site it gets rejected and throws up an expired message. I was only given the numbers a month ago which say its valid for a year from date of issue.
However on United.com it works perfectly however I cannot pay for the ticket as the billing address is hard coded to USA only.
I phoned up reservations and they said they can only be used online.
So basically the compensation I have been given is unusable for customers outside of the USA.
Anyone else have this experience or know what to do?
Would my payment still go through on the website if I miss out zip code and leave country as USA?
(Problem is UK zip codes have characters in them not just numbers)
Oct 19, 2010, 12:41 pm
#2
FlyerTalk Evangelist
Join Date: Jan 2006
Location: SFO
Programs: AA ExPlat,EX-UA 1K, Hyatt Diamond, SPG Plat,
Posts: 12,212
Could not find anything which mentions this situation in the FAQ.
I have some $100 United Electronic certifcates as a result of problems on some United domestic flights.
The main problem I have is that being a UK resident - I don't have a USA credit card and billing address.
When I enter the E-cert number on the UK United airlines site it gets rejected and throws up an expired message. I was only given the numbers a month ago which say its valid for a year from date of issue.
However on United.com it works perfectly however I cannot pay for the ticket as the billing address is hard coded to USA only.
I phoned up reservations and they said they can only be used online.
So basically the compensation I have been given is unusable for customers outside of the USA.
Anyone else have this experience or know what to do?
Would my payment still go through on the website if I miss out zip code and leave country as USA?
(Problem is UK zip codes have characters in them not just numbers)
I have some $100 United Electronic certifcates as a result of problems on some United domestic flights.
The main problem I have is that being a UK resident - I don't have a USA credit card and billing address.
When I enter the E-cert number on the UK United airlines site it gets rejected and throws up an expired message. I was only given the numbers a month ago which say its valid for a year from date of issue.
However on United.com it works perfectly however I cannot pay for the ticket as the billing address is hard coded to USA only.
I phoned up reservations and they said they can only be used online.
So basically the compensation I have been given is unusable for customers outside of the USA.
Anyone else have this experience or know what to do?
Would my payment still go through on the website if I miss out zip code and leave country as USA?
(Problem is UK zip codes have characters in them not just numbers)
Good luck
Oct 19, 2010, 12:43 pm
#3
Join Date: Sep 2006
Posts: 1,050
You might want to contact customer relations by email or phone. Your ecert would be exchanged with a systemwide ecert/paper voucher since you have a non-US address.
Oct 19, 2010, 1:15 pm
#4
Original Poster
Join Date: Feb 2004
Location: Cardiff, UK
Programs: BA GGL, Concorde Room card, KLM Silver, PC Platinum Ambassador, Marriott Platinum, UA Premier Silver
Posts: 5,278
Thanks everyone!
It might be worth adding this to the FAQ as I'm sure I won't be the last person to stumble upon this issue.
Oct 19, 2010, 2:48 pm
#5
Join Date: Jul 2005
Location: PEK
Programs: A3*G, UA Gold EY Silver
Posts: 8,958
The other option is to call united.com support who will help you out with the e-cert. The international cert is a paper cert and you need to go to a United airport to get it ticketed.