Forgot to pull E-SWUs?
Jan 28, 2004 | 12:39 pm
#1
Original Poster
Join Date: Jan 2004
Location: Chicago, IL USA
Programs: UAL 1K MM, Hilton Diamond, SPG Gold, Marriott Silver
Posts: 35
Forgot to pull E-SWUs?
I recently flew JFK-LHR-JFK and used E-SWUs (or so I thought) to upgrade both ways. I returned about a week ago. Agents at both ends had some difficulty pulling the upgrade, but seemed to be successful.
I called today to check my upgrade balance...and nothing had been pulled.
I'm assuming the system is updated in real time when they are pulled. Am I correct to assume that the agents didn't pull the E-SWUs and I got a free bump each way? If so, I'm not complaining.
Any thoughts would be appreciated.
I called today to check my upgrade balance...and nothing had been pulled.
I'm assuming the system is updated in real time when they are pulled. Am I correct to assume that the agents didn't pull the E-SWUs and I got a free bump each way? If so, I'm not complaining.
Any thoughts would be appreciated.
Jan 28, 2004 | 12:45 pm
#2
FlyerTalk Evangelist
Join Date: Sep 2000
Location: Chicago, IL
Posts: 20,405
There's always the chance for an audit. And with the e-SWU being so new--I'm sure the possibility is greater than, say, regular mileage deductions which have been standard practice for quite some time.
Therefore, you know what happens when you ...-u-me--so don't do that. However, I think there's a good chance you got a freebee--given that other electronic upgrades (HKs and 500s) are deductedly instantly.
Best thing to do is to keep this one on the DL.
Your secret is safe with me!
Therefore, you know what happens when you ...-u-me--so don't do that. However, I think there's a good chance you got a freebee--given that other electronic upgrades (HKs and 500s) are deductedly instantly.
Best thing to do is to keep this one on the DL.
Your secret is safe with me!
Jan 28, 2004 | 12:46 pm
#3
Join Date: Aug 2002
Posts: 2,245
Sounds like it. Usually electronic certs should be deducted immediately at time of upgrade.
Jan 28, 2004 | 12:56 pm
#4
Join Date: Aug 2003
Location: NYC
Programs: UA 1.5 Million Mile flyer, Hilton Diamond, Bonvoy Gold, Hertz 5* and PC since 1985
Posts: 5,611
How do you see your E SWU's? I can only see hk 49's and 500 miler upgrades.
Jan 28, 2004 | 12:59 pm
#5
Community Director Emerita
Join Date: Oct 2000
Location: Anywhere warm
Posts: 35,578
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by BDLORD:
How do you see your E SWU's? </font>
How do you see your E SWU's? </font>
[This message has been edited by SanDiego1K (edited Jan 28, 2004).]
Jan 28, 2004 | 2:21 pm
#6
Join Date: Jun 2003
Location: PDX
Programs: UA Global Services / Million Miler, Marriott Ambassador / Lifetime Titanium
Posts: 594
Just one more hypothesis to check on: Were you a BIS (butt in seat) 100K flyer last year? If so, you were given 2 additional e-SWUs for a total of 8, rather than 6. If you weren't aware of that, and thought you had 6 to begin with, and are now seeing 6 in your account, that could explain it. However, I hope that is NOT what happened and that you did indeed manage to get a couple of freebies. 
Jan 28, 2004 | 2:41 pm
#7
Join Date: Apr 2001
Location: Los Angeles
Programs: United MM- Marriott Titanium - Air France/KLM Flying Blue Platinum
Posts: 4,835
Same thing happened to me on my AMS-IAD-SFO a couple of weeks ago.. Lots of confusion around the new E-swu... In my case they deducted 11 500 milers out of my account... I'm okay wih that...
Jan 28, 2004 | 3:19 pm
#8
Join Date: May 2001
Location: exUA1K, UA MM, lifetime UA1P, AA MM, HH Diamond, Marriott Gold
Posts: 3,806
It is also possible that the agents actually pulled miles to support your upgrades. I've had it happen before.
Jan 28, 2004 | 3:28 pm
#9
FlyerTalk Evangelist
Join Date: May 1998
Location: Texas, U.S.A.
Posts: 19,523
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Agents at both ends had some difficulty pulling the upgrade, but seemed to be successful.</font>
No...really...as others have recommended, carefully check your miles and your other E-upgrade types. You may find they deducted the wrong type.
If you got to 1K under one of the Great or Double EQM offers, you should have 6 Systemwides left in your account if they didn't deduct any.
If you got to 1K with 100,000 true ...-in-the-can miles, then you should have 8 Systemwides if they didn't deduct any.
Jan 28, 2004 | 3:46 pm
#10
Moderator: Midwest, Las Vegas & Dining Buzz
Join Date: Jun 2001
Location: Chicago, Illinois
Posts: 18,093
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by roberto99:
It is also possible that the agents actually pulled miles to support your upgrades. I've had it happen before.</font>
It is also possible that the agents actually pulled miles to support your upgrades. I've had it happen before.</font>
Jan 28, 2004 | 5:10 pm
#11
Original Poster
Join Date: Jan 2004
Location: Chicago, IL USA
Programs: UAL 1K MM, Hilton Diamond, SPG Gold, Marriott Silver
Posts: 35
Checked this morning.
All miles, SWUs, 500 milers, and HK-49s accounted for.
Looks like they didn't pull the wrong thing, rather just didn't pull anything at all
All miles, SWUs, 500 milers, and HK-49s accounted for.
Looks like they didn't pull the wrong thing, rather just didn't pull anything at all
Jan 28, 2004 | 5:55 pm
#12
Join Date: Nov 2000
Location: EWR and KGL (with occasional home/work trips to NRT/ITM)
Programs: MP MM 1K, Sky Miles, Emirates Gold
Posts: 708
In a rare occasions in the past, I got my 500 milers taken off in lieu of paper SWU.
As GA have not asked about it, I forgot to give it to them. I do not know how they do that but they give me upgraded tickets all the way to the final distinations (of upto 10,000 mi away).
When I check my account, some 500 milers are gone. So, I always guessed that they take 500 mi(s) for first segment but I do not know how they can get upgrades for other segments.
Any clue?
[This message has been edited by Atuchan (edited Jan 28, 2004).]
As GA have not asked about it, I forgot to give it to them. I do not know how they do that but they give me upgraded tickets all the way to the final distinations (of upto 10,000 mi away).
When I check my account, some 500 milers are gone. So, I always guessed that they take 500 mi(s) for first segment but I do not know how they can get upgrades for other segments.
Any clue?
[This message has been edited by Atuchan (edited Jan 28, 2004).]
Jan 29, 2004 | 12:30 am
#13
Join Date: Nov 2001
Location: Washington, DC
Programs: UA1K MM, BA Gold, Hyatt LT Globalist, Bonvoy LTE, IHG Diam, HH Gold, Amtrak Sel Exec
Posts: 3,170
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Atuchan:
In a rare occasions in the past, I got my 500 milers taken off in lieu of paper SWU.
As GA have not asked about it, I forgot to give it to them. I do not know how they do that but they give me upgraded tickets all the way to the final distinations (of upto 10,000 mi away).
When I check my account, some 500 milers are gone. So, I always guessed that they take 500 mi(s) for first segment but I do not know how they can get upgrades for other segments.
Any clue?
[This message has been edited by Atuchan (edited Jan 28, 2004).]</font>
In a rare occasions in the past, I got my 500 milers taken off in lieu of paper SWU.
As GA have not asked about it, I forgot to give it to them. I do not know how they do that but they give me upgraded tickets all the way to the final distinations (of upto 10,000 mi away).
When I check my account, some 500 milers are gone. So, I always guessed that they take 500 mi(s) for first segment but I do not know how they can get upgrades for other segments.
Any clue?
[This message has been edited by Atuchan (edited Jan 28, 2004).]</font>
Jan 29, 2004 | 9:51 pm
#14
Join Date: Jun 2002
Location: SLC
Programs: UA 1K MM; IC RA
Posts: 759
Has anyone else had experience with e-SWUs or are we all still using paper? Anybody have e-SWUs pulled from account as planned? ...or have we discovered a wrinkle in the system? 
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Jan 30, 2004 | 8:08 am
#15
Join Date: Mar 2000
Location: UA 1K 3MM, UA 1P/1K since mid '80s; CO Bronze/Silver since mid 80's, Austin, Texas
Posts: 1,279
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Atuchan:
In a rare occasions in the past, I got my 500 milers taken off in lieu of paper SWU.
Any clue?
[This message has been edited by Atuchan (edited Jan 28, 2004).]</font>
In a rare occasions in the past, I got my 500 milers taken off in lieu of paper SWU.
Any clue?
[This message has been edited by Atuchan (edited Jan 28, 2004).]</font>
Later I discovered that five 500s had been used to get me to Asia. Good deal as far as I was concerned.