Using an e-cert on a fully refundable coach fare
Jul 27, 2010 | 7:54 am
#1
Original Poster
Join Date: Jun 2009
Posts: 426
Using an e-cert on a fully refundable coach fare
Does anyone have experience using an e-cert on a fully refundable fare, that they later canceled? Was the value of the e-cert refunded (ie was the e-cert code "re-loaded" with its original value?
Jul 27, 2010 | 8:11 am
#2
Join Date: Apr 2005
Location: MBS/FNT/LAN
Programs: UA 1K, HH Gold, Mariott Gold
Posts: 9,696
Jul 27, 2010 | 9:25 am
#4
Join Date: Mar 2005
Location: Seattle, WA
Programs: DL Diamond, UA 1K MM, SPG Plat For Life, Marriott Plat, Nexus/GlobalEntry
Posts: 9,198
What jhayes_1780 says is correct. Generally the only way you can get an e-cert replaced is if the reason you cancelled your ticket is UA's fault..or perhaps if you have some extraordinary story to tell them about why you need to cancel.
I used one for a trip to New Orleans in 2005..but Katrina hit a few days before I was supposed to travel so all flights were cancelled. UA refunded the ticket and I contacted customer relations and they replaced the discount certificate (it was actually paper at the time..e-certs weren't used as much back then).
I used one for a trip to New Orleans in 2005..but Katrina hit a few days before I was supposed to travel so all flights were cancelled. UA refunded the ticket and I contacted customer relations and they replaced the discount certificate (it was actually paper at the time..e-certs weren't used as much back then).