Can you still put award booking on hold via phone system?
Jun 3, 2010, 5:28 pm
#1
FlyerTalk Evangelist
Original Poster
Join Date: Jul 2003
Location: Florida
Posts: 29,762
Can you still put award booking on hold via phone system?
I know there is no such function online.
Some posts mentioned about the Automatic Phone System still allow you to put a reservation on hold (both revenue and award).
Can someone post the phone number for the Automatic Phone System?
I use the regular reservation phone number found on United site, but it wants to transfer me to a live agent after a few round of the phone maze.
Also, are the miles deducted from the account immediately after the reservation is made, or until ticketing?
TIA for replies.
Some posts mentioned about the Automatic Phone System still allow you to put a reservation on hold (both revenue and award).
Can someone post the phone number for the Automatic Phone System?
I use the regular reservation phone number found on United site, but it wants to transfer me to a live agent after a few round of the phone maze.
Also, are the miles deducted from the account immediately after the reservation is made, or until ticketing?
TIA for replies.
Jun 4, 2010, 10:00 am
#2
FlyerTalk Evangelist
Join Date: Mar 2006
Location: DFW
Programs: AA 1M
Posts: 31,475
I know the miles are deducted immediately and as of Jan 10, you could put awards on hold. Watch out for SQ itins though, always some funny business going on there.
Mar 14, 2011, 11:14 pm
#3
FlyerTalk Evangelist
Join Date: Mar 2006
Location: DFW
Programs: AA 1M
Posts: 31,475
Does UA not allow the 3 day award hold?
Tried to place an award on hold for the usual three days, but was told by two agents that it is not allowed. Did something change? Also does UA not charge a ticketing fee for bookings that cannot be done online? The agent seemed to say so.
Mar 15, 2011, 8:35 am
#4
Join Date: May 2004
Programs: UA Mileage Plus, KLM Flying Dutchman
Posts: 72
Hi, things may have changed since, but I booked my first award in late december last year and it was put on hold for 3 days...
Mar 15, 2011, 8:51 am
#5
Join Date: Sep 2009
Location: No. IL, ORD
Programs: UA Gold
Posts: 36
Yes, Hold worked
On Jan. 30, 2011 I made an International Award Travel Reservation and it was placed on HOLD. The email message said:
Thank you for choosing United. Your reservation has been created and placed on hold, however, no tickets have been issued. Please note that airfare is not guaranteed until the ticket is issued. To purchase your ticket, please contact United Reservations at the phone number(s) indicated below and refer to your confirmation number.
The email did not specify 72 hours, but I note that I did purchase the award ticket on Feb. 2, 2011, so it did function as a 3-day hold. The miles were taken out of my account the same day as the purchase. I paid for taxes, but did not notice any other service charge.
Last year (2010), I purchased a similar International award travel ticket, but then immediately found out I needed to change it. I could make the cancellation within a 24-hour window. I then made a second purchase on the new dates/routing.
Thank you for choosing United. Your reservation has been created and placed on hold, however, no tickets have been issued. Please note that airfare is not guaranteed until the ticket is issued. To purchase your ticket, please contact United Reservations at the phone number(s) indicated below and refer to your confirmation number.
The email did not specify 72 hours, but I note that I did purchase the award ticket on Feb. 2, 2011, so it did function as a 3-day hold. The miles were taken out of my account the same day as the purchase. I paid for taxes, but did not notice any other service charge.
Last year (2010), I purchased a similar International award travel ticket, but then immediately found out I needed to change it. I could make the cancellation within a 24-hour window. I then made a second purchase on the new dates/routing.
Mar 15, 2011, 10:28 am
#6
FlyerTalk Evangelist
Join Date: Mar 2006
Location: DFW
Programs: AA 1M
Posts: 31,475
On Jan. 30, 2011 I made an International Award Travel Reservation and it was placed on HOLD. The email message said:
Thank you for choosing United. Your reservation has been created and placed on hold, however, no tickets have been issued. Please note that airfare is not guaranteed until the ticket is issued. To purchase your ticket, please contact United Reservations at the phone number(s) indicated below and refer to your confirmation number.
The email did not specify 72 hours, but I note that I did purchase the award ticket on Feb. 2, 2011, so it did function as a 3-day hold. The miles were taken out of my account the same day as the purchase. I paid for taxes, but did not notice any other service charge.
Last year (2010), I purchased a similar International award travel ticket, but then immediately found out I needed to change it. I could make the cancellation within a 24-hour window. I then made a second purchase on the new dates/routing.
Thank you for choosing United. Your reservation has been created and placed on hold, however, no tickets have been issued. Please note that airfare is not guaranteed until the ticket is issued. To purchase your ticket, please contact United Reservations at the phone number(s) indicated below and refer to your confirmation number.
The email did not specify 72 hours, but I note that I did purchase the award ticket on Feb. 2, 2011, so it did function as a 3-day hold. The miles were taken out of my account the same day as the purchase. I paid for taxes, but did not notice any other service charge.
Last year (2010), I purchased a similar International award travel ticket, but then immediately found out I needed to change it. I could make the cancellation within a 24-hour window. I then made a second purchase on the new dates/routing.
Mar 15, 2011, 10:45 am
#7
Join Date: Feb 2001
Location: Montebello, CA, USA
Posts: 2,365
I just tried to hold a reservation through the phone system and it worked fine. I used the 800-UNITED-1 number as that tends to push you through the automated system more than other numbers.
BillJ
BillJ
Mar 15, 2011, 10:53 am
#8
FlyerTalk Evangelist
Join Date: Mar 2006
Location: DFW
Programs: AA 1M
Posts: 31,475
Jun 11, 2011, 8:16 am
#9
Join Date: Feb 2006
Location: SF Bay Area
Programs: 1P, AA EXP, SPG Gold
Posts: 1,491
Any way to put a change to an existing int'l award reservation on hold for a day or two? I have an existing reservation for later this month and want to make a routing change, and if the space becomes available in the next few days, I was hoping to "hold" that space and then re-ticket on June 15 so as to take advantage of the lower change fees for 1Ps effective that date.