April 10 - United Revises Several Travel Policies and Fees (Standby/Baggage/Pets)
#751
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,134
http://www.flyertalk.com/forum/unite...0-edition.html
#752
Join Date: Mar 2007
Programs: UA 1K, Marriott Gold, SPG Gold
Posts: 1,498
I just booked a CO codeshare on UA metal for SAN-SFO about 36 hours ago and now realize that I need to get to my destination sooner. I know I'm past the 24 hr free rebooking window so I'm looking at standby options. Is there anything different about standby since I'm booked as a CO codeshare or will I just be charged the usual $50 fee as a non-1K?
#753
Join Date: Jan 2010
Posts: 49
You will pay
Iceman, I've returned from my trip and been struck at just how totally automated the check-in and boarding process now is. I think the standby charge will come up in front of the agent at the moment you request it. I wish it weren't so.
#754
Join Date: Jul 2005
Location: MUC/HKT
Programs: UA1K;AAEXP;BAG
Posts: 595
Just a quick question to the UA pros:
I got two tickets for the same day
1) JFK-SFO-SAN
2) SAN-SFO-LAX
I have to fly all segments but would love to arrive in LAX earlier than booked. If i understand the new regulations correct i would owe UA $100 to try standby for all 4 segments as they are on two different tickets ?
I got two tickets for the same day
1) JFK-SFO-SAN
2) SAN-SFO-LAX
I have to fly all segments but would love to arrive in LAX earlier than booked. If i understand the new regulations correct i would owe UA $100 to try standby for all 4 segments as they are on two different tickets ?
#755
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,884
Just a quick question to the UA pros:
I got two tickets for the same day
1) JFK-SFO-SAN
2) SAN-SFO-LAX
I have to fly all segments but would love to arrive in LAX earlier than booked. If i understand the new regulations correct i would owe UA $100 to try standby for all 4 segments as they are on two different tickets ?
I got two tickets for the same day
1) JFK-SFO-SAN
2) SAN-SFO-LAX
I have to fly all segments but would love to arrive in LAX earlier than booked. If i understand the new regulations correct i would owe UA $100 to try standby for all 4 segments as they are on two different tickets ?
Note, however, that as standby is not guaranteed, you may not make it. As I understand, if you make the earlier JFK-SFO, for example, you will be charged $50, but the charge will still hold even if, say, the earlier SFO-SAN is full and you don't get on.
#756
Join Date: Apr 2009
Location: SFO
Programs: UA 1K/MM, AA GLD
Posts: 1,708
I was at ORD last night and watched a couple 767s (one domestic config, one intl config) to SFO and I was struck by just how empty the standby lists were. Both flights were under 15 people on the list, and mostly (if not all) nonrev or buddy pass travel. These were flights that a year ago would have probably had standby lists of 60ish people, or more. GAs seemed much less slammed with people asking "Have you started clearing standby yet?" especially as the standbys were mostly experienced standby fliers.
#757
Join Date: Jan 2003
Posts: 185
Free standy - no more ?
I was quire surprised when I showed up early at a United gate and asked if they have seats and whether I can be a stand by for the earlier flight. The agent said she would charge me $50.
Is there a way to get to an earlier flight at no cost ?
I am Premier at United.
Thanks
Is there a way to get to an earlier flight at no cost ?
I am Premier at United.
Thanks
#758
Join Date: Jan 2008
Location: Phx, AZ
Programs: BA Gold, AS MVPG
Posts: 664
I was quire surprised when I showed up early at a United gate and asked if they have seats and whether I can be a stand by for the earlier flight. The agent said she would charge me $50.
Is there a way to get to an earlier flight at no cost ?
I am Premier at United.
Thanks
Is there a way to get to an earlier flight at no cost ?
I am Premier at United.
Thanks
"*Please note: Global ServicesSM customers, Mileage Plus® members with 1K® status, and customers traveling on Standard Award tickets or fully refundable tickets are exempt from fees for confirmed same-day travel changes and unconfirmed same-day standby."
#759
Join Date: Jan 2003
Posts: 185
Since when did it start ? I have been going on free standby for a while. If there are flight delays , would they do the standby free ?
#760
Join Date: Jul 2006
Location: California
Programs: AA EXP, lowly UA 1K; Hyatt Diamond, SPG Gold, Hilton Gold; National EC, Hertz PC
Posts: 2,214
If there is no weather or delay already posted it will cost you.
#761
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,134
Almost a year ago. http://www.flyertalk.com/forum/unite...cies-fees.html
#762
Join Date: Feb 2010
Location: LAX
Programs: UA-1K, Hertz-Gold, Marriott-Gold, PC-Platinum, SPG
Posts: 2,777
Almost a year ago. http://www.flyertalk.com/forum/unite...cies-fees.html
#763
Join Date: Sep 2003
Location: Austin TX USA
Programs: UA life 1K, 2MM; AA Life Pt 3mm; DL nada now!; AS nada now; BA, FD, CX, LH, DD, Amex Pt, Diners
Posts: 950
This has to be the most annoying new rule I know
To clear people out from the gate area, use empty space and free up space on a potentially future full flight used to suit everyone. Yet when the airlines mess up, the customers have to do what suits the airline - there was at least some reciprocity in the past.
I can't think of how many times an AA flight would get into DFW with plenty of time to get an earlier (and by the way non-legal when booking) connection to Austin and I'd always get it. Same applies to UA on routes with plenty of flights. This part of the new nickel and diming approach to customer service really gets to me.
One of these days I am going to say "no" when there is a non-weather problem for the airlines and they want me to fly some awful schedule to suit them - instead you can put me in a nice hotel and pay for dinner and breakfast too and I'll go tomorrow thank you very much. And by the way I want a flight with plenty of upgrade space available.
I can't think of how many times an AA flight would get into DFW with plenty of time to get an earlier (and by the way non-legal when booking) connection to Austin and I'd always get it. Same applies to UA on routes with plenty of flights. This part of the new nickel and diming approach to customer service really gets to me.
One of these days I am going to say "no" when there is a non-weather problem for the airlines and they want me to fly some awful schedule to suit them - instead you can put me in a nice hotel and pay for dinner and breakfast too and I'll go tomorrow thank you very much. And by the way I want a flight with plenty of upgrade space available.
#764
Suspended
Join Date: Apr 2009
Programs: AAdvantage Gold
Posts: 1,615
One of these days I am going to say "no" when there is a non-weather problem for the airlines and they want me to fly some awful schedule to suit them - instead you can put me in a nice hotel and pay for dinner and breakfast too and I'll go tomorrow thank you very much. And by the way I want a flight with plenty of upgrade space available.
if (load of future flight > 110%) -> permit X amount of standby, waive fees if necessary
#765
Join Date: Jul 2001
Location: NYC
Programs: AA ExecPlat; AF Gold; UA GS; Hyatt L. Globalist; Marriott Plat; Hilton Diamond; National EE
Posts: 6,159
Does the 3 hour window apply to 1K members too? Or can they switch to an earlier flight outside the 3h window for free?