UA put us on BA then arrived very late
Feb 14, 2010, 6:30 pm
#16
Join Date: May 2006
Location: MYF/CMA/SAN/YYZ/YKF
Programs: COdbaUA 1K MM, AA EXP, Bonbon Gold, GHA Titanium, Hertz PC, NEXUS and GE
Posts: 5,839
Looks like you are entitled to EU compensation, which is probably the fair thing. I would also ask United for original routing credit for the mileage.
Feb 15, 2010, 3:15 am
#17
Original Poster
Join Date: Aug 2007
Location: SBA
Programs: UA & AA 1 million miler
Posts: 1,134
If I'm reading things right, UA booked him onto a flight that had a scheduled arrival around 4.5 hours later than his original (canceled) flight. It doesn't matter if that flight was on BA or UA, but UA was responsible for the 4.5 hour late arrival due to the cancellation of the original flight, and thus his beef is most definitely with UA.
And, yes. that's what exactly happened, sorry for my bad English...
I checked official arrival times and it's 4 hours 16 min late, not 4.5 hours. I don't know if it makes a difference, though...
Feb 15, 2010, 10:00 am
#18
Original Poster
Join Date: Aug 2007
Location: SBA
Programs: UA & AA 1 million miler
Posts: 1,134
You can claim compensation as per the EC passenger rights. You can claim for the cancelled flight Euro 250 and also for the delay of the rebooked flight Euro 250 if delay was more tha 3 hours..take a look at www.euflyersrights.com it has a DIY or assistance program.
It looks in my case Euro 250 is fixed and it has nothing to do with our arrival time at BRU which is more than 4 hours later than original scheduled UA flight (rebooked BA flight was almost on time.)
Is that right?