This Captain Should Be In Charge At UA [Merged Threads]
Oct 30, 2005, 12:52 pm
#1
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This Captain Should Be In Charge At UA [Merged Threads]
Had two great captains yesterday on my UA MR.
I was in F on a 320 for IAD-LAX. Captain paused before the flight to thank us all for flying UA. Heard of it happening on here, but never experienced it. Nice touch. ^
Then I had a really good captain on a Ted flight surprisingly. On the LAS-SFO leg, Captain Tim tried to turn it from RAR! into RAH!
He added humor and stood at the front of the plane and gave us some interesting details ... takeoff weight, landing weight, fuel used, fuel economy (.5 mpg on a 320!), etc. Very entertaining preflight speech. Also very good about keeping us updated when we had to position and hold for 10 minutes before taking off.
I thought about giving him a GTEM card, but I didn't know if I could give them to captains or not.
I was in F on a 320 for IAD-LAX. Captain paused before the flight to thank us all for flying UA. Heard of it happening on here, but never experienced it. Nice touch. ^
Then I had a really good captain on a Ted flight surprisingly. On the LAS-SFO leg, Captain Tim tried to turn it from RAR! into RAH!
He added humor and stood at the front of the plane and gave us some interesting details ... takeoff weight, landing weight, fuel used, fuel economy (.5 mpg on a 320!), etc. Very entertaining preflight speech. Also very good about keeping us updated when we had to position and hold for 10 minutes before taking off.I thought about giving him a GTEM card, but I didn't know if I could give them to captains or not.
Oct 30, 2005, 1:58 pm
#2
Join Date: Jun 2004
Location: Atlanta, GA
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Why not? They are UA employees. I bet they don't get em often, but I imagine they are still appreciated. Since you didn't give them the card, at least write an e-mail. Everyone is quick to call "foul" but not a s quick to praise.
Oct 30, 2005, 2:12 pm
#3
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UA, at least in the packet, made it seem like it was more for FAs and GAs than others.
FYI, I DO write UA and praise them more often than I complain.
I think I will write them an email.
FYI, I DO write UA and praise them more often than I complain.
I think I will write them an email.
Oct 31, 2005, 9:17 am
#6
Join Date: Dec 2004
Location: Naples Island, CA
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Captain Gerrity on ORD-PIT 10/22 sent all in 1st class a nice note written on a cool business card showing different Boeing aircraft in the UAL fleet.
Coming out of PIT, the staff at checkin was very impressive. If there was any good surfing in Pittsburgh I'd be tempted to move just because the UAL staff coming and going seem so nice.
Coming out of PIT, the staff at checkin was very impressive. If there was any good surfing in Pittsburgh I'd be tempted to move just because the UAL staff coming and going seem so nice.
Oct 31, 2005, 9:48 am
#7
Join Date: Apr 2005
Location: MSP
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Originally Posted by flymrpuffy
Coming out of PIT, the staff at checkin was very impressive. If there was any good surfing in Pittsburgh I'd be tempted to move just because the UAL staff coming and going seem so nice.
I am glad you had a good experience with the PIT check-in staff. My experiences have not been so good the many times I have used them. Checking in for the trip I am on now, they refused to take anyone from the Elite check-in line, motioning everyone to the Mr. Chickins. I had some items I needed to speak with a person about. When I finally did, they were most unhelpful and flustered.
Dec 2, 2005, 1:47 pm
#8
Join Date: Oct 2005
Programs: UA 2K GS, SQ PPS, AA Ruby, NW Gold, Hertz Gold, Hyatt Gold, Starwood Gold, Marriott Gold
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got a note from the captain of UA 852 today
Some background:
between april and then end of october i flew twice a month between NRT and SFO (2 roundtrips per month). I flew in paid C on these flights. I got frequent upgrades, both op-ups and using SWU's and sometimes miles. Since i flew this route so often i became very familiar with the FA's and they would often greet me by my first name and always ensure i get my favourite seat and my favourite foods (do you know how good a steak tastes after 2 weeks of sushi and udon in japan btw?).
In any case, in november i didn't do much flying except a few domestic trips. For thanksgiving i decided to take the wifey for a holiday to singapore and malaysia. As i returned back this morning SIN-NRT-SFO something really nice happened. As i came onto UA 852 and took my seat in C with my wife a few of the FA's came up and said they haven't seen me for a while and checked to see everything was alright. I told them everything was fine, i just stopped traveling to Asia for the time being. As the flight was about midway the purser came over and handed me a handwritten note on the back of a business card.
It read: "Mr. XXX, It's really nice to see you flying with us again. I hope you enjoyed the flight" It was signed by the captain of the plane and it was his business card.
I got to say that i really appreciated that gesture. It made it quite a bit more personal and i really enjoyed the feeling of thinking that the staff of UA really cares.
anyway, i just wanted to share this story. It's never really happened to me before.
between april and then end of october i flew twice a month between NRT and SFO (2 roundtrips per month). I flew in paid C on these flights. I got frequent upgrades, both op-ups and using SWU's and sometimes miles. Since i flew this route so often i became very familiar with the FA's and they would often greet me by my first name and always ensure i get my favourite seat and my favourite foods (do you know how good a steak tastes after 2 weeks of sushi and udon in japan btw?).
In any case, in november i didn't do much flying except a few domestic trips. For thanksgiving i decided to take the wifey for a holiday to singapore and malaysia. As i returned back this morning SIN-NRT-SFO something really nice happened. As i came onto UA 852 and took my seat in C with my wife a few of the FA's came up and said they haven't seen me for a while and checked to see everything was alright. I told them everything was fine, i just stopped traveling to Asia for the time being. As the flight was about midway the purser came over and handed me a handwritten note on the back of a business card.
It read: "Mr. XXX, It's really nice to see you flying with us again. I hope you enjoyed the flight" It was signed by the captain of the plane and it was his business card.
I got to say that i really appreciated that gesture. It made it quite a bit more personal and i really enjoyed the feeling of thinking that the staff of UA really cares.
anyway, i just wanted to share this story. It's never really happened to me before.
Dec 2, 2005, 2:53 pm
#12
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Originally Posted by peter11
Not sure my wife would be so happy that a bunch of flight attendants surround me on the plane asking how I am and knowing my first name! Okay, I am kidding....sort of.
Okay, I am kidding....sort of.
Dec 2, 2005, 3:05 pm
#14
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I don't know what is better, that the FAs remembered who you are and asked why you have not flown lately, or the captain writing you note. Good story nontheless!
Dec 2, 2005, 3:16 pm
#15
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Posts: 23,999
Nice to see the Captain remembered you.
I recently got a note as well which I considered special on a Ted flight from TPA-ORD at 6AM.
It read:
"Dear Mr. XXXX,
100K is an impressive accomplishment for us. With all those road trips I'm sure you have a few candid comments on how we could adjust Ted to make your travels easier. If there is anything my crew or I can do to make your business trips more comfortable and enjoyable, please let me know. But if you have something broader in nature that needs headquarter attention, just email our boss: **email address**. He really appreciates direct feedback from our most valued customers. We are all here for you. Thanks again for your continued loyal support."
I thought that this was impressive. It amazed me how much text he managed to fit onto this card. Also, I have noted that normally business cards just name their base, but this one had his address, home phone number, personal email, all around great! ^
I recently got a note as well which I considered special on a Ted flight from TPA-ORD at 6AM.
It read:
"Dear Mr. XXXX,
100K is an impressive accomplishment for us. With all those road trips I'm sure you have a few candid comments on how we could adjust Ted to make your travels easier. If there is anything my crew or I can do to make your business trips more comfortable and enjoyable, please let me know. But if you have something broader in nature that needs headquarter attention, just email our boss: **email address**. He really appreciates direct feedback from our most valued customers. We are all here for you. Thanks again for your continued loyal support."
I thought that this was impressive. It amazed me how much text he managed to fit onto this card. Also, I have noted that normally business cards just name their base, but this one had his address, home phone number, personal email, all around great! ^