United Club and having an unattended guest
Mar 15, 2024, 5:28 am
#1
Original Poster
Join Date: Oct 2009
Location: Chicago, IL
Programs: UA 1K MM, HHonors Diamond,PC, Marriott Rewards Gold
Posts: 1,118
United Club and having an unattended guest
Today I guested a friend in to the club at C16 ORD due to a delay. He wasn’t eligible for Polaris so I got him into the regular club. A nosy agent heard me mention I was eligible for Polaris and that I’d be heading over there. The agent said he’d have to leave with me.
I said “sure thing”. Got him in. Left for Polaris. Chased me down. I said if I can guest him into Polaris knowing that won’t happen and she turned around in a huff.
sheesh.
I said “sure thing”. Got him in. Left for Polaris. Chased me down. I said if I can guest him into Polaris knowing that won’t happen and she turned around in a huff.
sheesh.
Mar 15, 2024, 5:44 am
#3
Join Date: Feb 2008
Location: Honolulu / DC
Programs: UA 1K /2mm / Marriott Lifetime Titanium , Hilton Diamond
Posts: 1,051
I’m missing the point of the post. An agent in the club plagued by overcrowding attempted to enforce an access rule you were attempting to break and, accidentally or not, made her aware of. Good, right?
I’ll admit to doing this with both my wife and son over the years when departing on different flights, but I sure don’t announce that I’m fudging the rules…
I’ll admit to doing this with both my wife and son over the years when departing on different flights, but I sure don’t announce that I’m fudging the rules…
Mar 15, 2024, 5:47 am
#5
Join Date: May 2010
Location: AVP & PEK
Programs: UA 1K 1.9MM
Posts: 6,360
This policy applies to pretty much any such lounge, worldwide. The universal requirement is that the inviter remain in the lounge with the invitee/guest: inviter leaves; guest must leave also.
But yeah, I've broken that rule too in the past.
Mar 15, 2024, 6:34 am
#7
Original Poster
Join Date: Oct 2009
Location: Chicago, IL
Programs: UA 1K MM, HHonors Diamond,PC, Marriott Rewards Gold
Posts: 1,118
I’m missing the point of the post. An agent in the club plagued by overcrowding attempted to enforce an access rule you were attempting to break and, accidentally or not, made her aware of. Good, right?
I’ll admit to doing this with both my wife and son over the years when departing on different flights, but I sure don’t announce that I’m fudging the rules…
I’ll admit to doing this with both my wife and son over the years when departing on different flights, but I sure don’t announce that I’m fudging the rules…
yup. I learned my lesson. “Shutupayoumouth”!
Mar 15, 2024, 7:38 am
#9
Join Date: Jun 2004
Posts: 690
The lesson I hope you learned was to not behave in public as you do in private: here, you assumed a conversation was private despite being easily overheard by others. We've all had a good chuckle or two at behavior in the UA DYKWIA thread that started with that assumption at its core.
Mar 15, 2024, 7:54 am
#10
Join Date: Dec 2004
Location: NYC, LON
Programs: *
Posts: 2,774
I would go further and say the next stage in that lesson should be to resist the urge to discuss such matters in a public forum. To break the rules and then pronounce in a public forum that one broke the rules and got away with it, may not be a good idea as not unheard of for industry representatives to monitor these forums.
I also would not have directly dared a lounge entry agent in this manner - not implausible to swipe your boarding pass next week and see a red light flash and enquire and find out they are invoking the clause in the terms and conditions that deny access to the lounge for "failure to follow these terms and conditions".
I also would not have directly dared a lounge entry agent in this manner - not implausible to swipe your boarding pass next week and see a red light flash and enquire and find out they are invoking the clause in the terms and conditions that deny access to the lounge for "failure to follow these terms and conditions".
Mar 15, 2024, 8:15 am
#11
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,470
The word "dragon" as applied to lounge agents refers to their aggressive defense of entry rules. Here, the issue was not disallowing entry, but rather properly reminding the OP that you can't leave a guest in the lounge. So not really following either the thread title or the point of the thread, which seems to be accusing the lounge agent of misconduct when in fact it was OP who was in the wrong here.
Mar 15, 2024, 8:52 am
#13
Join Date: Jan 2005
Programs: SQ, QF, UA, CO, DL
Posts: 2,888
Mar 15, 2024, 9:05 am
#14
Join Date: Nov 2001
Location: Cleveland, Ohio, USA
Programs: UA PM, DL PM, Bonvoy Titanium, HH Gold
Posts: 1,293
Personally, I think this is rather tame compared to how it could have gone. Haven't seen anything outrageous yet but more a bit of frustration at someone being upset when the UA Club Agent was actually doing the correct thing based on the T&Cs. This could have become much less civil, IMHO, than the comments have been.
Last edited by DawgmanOH; Mar 15, 2024 at 9:06 am Reason: Spelling
Mar 15, 2024, 9:50 am
#15
Join Date: May 2009
Location: Washington, DC
Programs: UA 1K 1MM, AA, DL
Posts: 7,418
Well, there was no bending of rules to get the guest in. +1 is allowed. The "bending" was OP not asking their guest to leave with them when they headed to Polaris Lounge. This rule seems almost unenforceable absent proclaiming your intent upon entry.