Significant restriction on PlusPoint use? UA Glitch / Browser glitch? - resolved
Feb 15, 2024, 10:59 am
#1
Original Poster
Join Date: Apr 2011
Programs: UA/CO
Posts: 54
Significant restriction on PlusPoint use? UA Glitch / Browser glitch? - resolved
I have 8 pending trips. The involve trips to IAD, IAH, SFO and SJU from various places. Looking at PlusPoints upgrades, the only time even waitlist upgrades appear are on flights where they would be of little use (like ABQ-DEN). Has anyone else noticed an inability to even waitlist for PlusPoints upgrades?
Feb 15, 2024, 11:02 am
#2
Join Date: Aug 2008
Location: PHL
Programs: UA 1K 1MM, Marriott Gold, IHG Platinum, Raddison Platinum, Avis Presidents Club
Posts: 5,271
The only restrictions I've found is when on a single cabin plane or a plane with no PP (if I wanted to waitlist for both). They don't account for potential equipment swaps in the future.
Did you try contacting customer service in to apply the PP?
Did you try contacting customer service in to apply the PP?
Feb 15, 2024, 11:10 am
#4
FlyerTalk Evangelist
Join Date: Aug 2017
Programs: AS 75K, DL Silver, UA Platinum, Hilton Gold, Hyatt Discoverist, Marriott Platinum + LT Gold
Posts: 10,516
Just to cover all of the bases, are they basic economy tickets?
When you go to the upgrade section of the reservation, does it say the use of PlusPoints is not available? What about miles? Cash (buy up) offers?
When you go to the upgrade section of the reservation, does it say the use of PlusPoints is not available? What about miles? Cash (buy up) offers?
Feb 15, 2024, 12:11 pm
#7
Join Date: Jul 2015
Location: San Francisco
Programs: UA MM Plat, UA 1MM, Hilton Lifetime Gold, Marriott Gold, Hertz Gold, CLEAR, AS MVP Gold
Posts: 3,621
Interesting that they are offering cash upgrades, I was going to say perhaps all upgrades seats were already sold but not the case obviously. Nothing surprises me any more and perhaps this is why they have now been sending me numerous emails to upgrade from plat to 1K for $12K. I didn't even attempt to extend my expiring PPs, they are, as Michael Corleone says, "dead to me".
Feb 15, 2024, 12:26 pm
#9
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,417
Feb 15, 2024, 12:35 pm
#10
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,859
I have 8 pending trips. The involve trips to IAD, IAH, SFO and SJU from various places. Looking at PlusPoints upgrades, the only time even waitlist upgrades appear are on flights where they would be of little use (like ABQ-DEN). Has anyone else noticed an inability to even waitlist for PlusPoints upgrades?
What is the specific message you are seeing? A screen shot may be the easiest way to demonstrate.
Feb 15, 2024, 1:49 pm
#15
Join Date: Oct 2015
Location: SAN
Programs: 1K (since 2008), *G (since 1990), 1MM
Posts: 3,219
I actually experienced this the other day. As I would not apply PlusPoints to the specific reservation it did not concern me.
My only options were cash and miles for the upgrades.
I am wondering if I may not have been logged in ss the miles had a copay that was unusual for me (but there may have been international leg but the copay was $25 which was low) but in the end just closed out.
My only options were cash and miles for the upgrades.
I am wondering if I may not have been logged in ss the miles had a copay that was unusual for me (but there may have been international leg but the copay was $25 which was low) but in the end just closed out.