Feb 6, 2024, 11:37 pm
Last edit by: WineCountryUA
This is an archive thread, the active thread is Using PlusPoints on NH / ANA
Upgrading on flights operated by ANA
Multiple reports Z works also contrary to the above. Don't ask, just do it (for now), since at least 2022
Each NH/ANA segment requires an unique GPU. A a single GPU can not be used for two ANA segment nor for a connecting UA segment
Summary of Practical Advice from this thread:
* If you have bought a ticket from United (e.g., cause you want PQDs), you likely have UA codeshares of NH-operated flights. However, only NH-ticketed flights can have upgrades requested. When you have these flights, you need to call United (e.g., the 1K desk) and tell them you want to use GPUs on this itinerary. What they will do is modify your ticket so that the codeshares are replaced with the native flight numbers. This takes 10-15 minutes. You will still need to separately request the upgrades using the United GPU request form (link below) for LH/ANA flights.
* The web form will ask for information from your ticket. You will need to enter the NH flight numbers. Also it will ask for your confirmation code and can use the United-issued confirmation code (not the NH confirmation code)
* You should be able to verify in advance whether the upgrade is going to clear based on NH inventory. I class is for Y->J upgrades and O class is for J->F. These are also the business and first 'saver' award buckets, and can be estimated by doing phantom bookings of award travel for the same flights. If saver awards are showing up the classes should be available.Expertflyer and other sites can also show the availability.
* The T&Cs suggest that you cannot request upgrades until 8 weeks before the flight, but various flyertalkers have confirmed upgrades beyond the 8 week window.
* If your upgrade is not confirmed, you can keep trying before the flight. Waitlisting is now an option (for NH/ANA)
* There seems to be mixed opinion on whether O and I class inventory is put back into the system as the flight gets closer, but several have reported finding inventory show up 2-3 weeks before the flight.
* Fare mapping from ANA to UA:
J/C/D/Y/B = J/C/D/Y/B
G/E = O/A
Below are various T&Cs from United relevant to the applicability of fares, etc, copied from the website.
Upgrading on flights operated by ANA
PlusPoints can be used on flights operated by All Nippon Airways (ANA) for one-segment, one-cabin upgrades on any multi-cabin international flight operated by ANA and marketed by ANA or United. Upgrades are subject to availability and valid for paid, published fares only. The following ANA fare classes are eligible for PlusPoints upgrades: B, C, D, E, G, J, M, U and Y. PlusPoints can’t be used to upgrade from Economy to Premium Economy on ANA-operated flights. Please see the terms and conditions below for specific eligibility rules.
The PlusPoints upgrade system with NH/LH appears to be a slightly modified version of the star alliance upgrade award system (using PP instead of miles obviously). Given Z is a valid booking code on NH for a SAUA, not really surprising if there was an oversight in adapting the system to work for PlusPoints upgrades and someone forgot to either add Z-fare being allowed in the official T&C, or forgot to take Z-fares out when the upgrade request system validates the booking code.
Each NH/ANA segment requires an unique GPU. A a single GPU can not be used for two ANA segment nor for a connecting UA segment
Summary of Practical Advice from this thread:
* If you have bought a ticket from United (e.g., cause you want PQDs), you likely have UA codeshares of NH-operated flights. However, only NH-ticketed flights can have upgrades requested. When you have these flights, you need to call United (e.g., the 1K desk) and tell them you want to use GPUs on this itinerary. What they will do is modify your ticket so that the codeshares are replaced with the native flight numbers. This takes 10-15 minutes. You will still need to separately request the upgrades using the United GPU request form (link below) for LH/ANA flights.
* The web form will ask for information from your ticket. You will need to enter the NH flight numbers. Also it will ask for your confirmation code and can use the United-issued confirmation code (not the NH confirmation code)
* You should be able to verify in advance whether the upgrade is going to clear based on NH inventory. I class is for Y->J upgrades and O class is for J->F. These are also the business and first 'saver' award buckets, and can be estimated by doing phantom bookings of award travel for the same flights. If saver awards are showing up the classes should be available.
* The T&Cs suggest that you cannot request upgrades until 8 weeks before the flight, but various flyertalkers have confirmed upgrades beyond the 8 week window.
* If your upgrade is not confirmed, you can keep trying before the flight. Waitlisting is now an option (for NH/ANA)
* There seems to be mixed opinion on whether O and I class inventory is put back into the system as the flight gets closer, but several have reported finding inventory show up 2-3 weeks before the flight.
* Fare mapping from ANA to UA:
J/C/D/Y/B = J/C/D/Y/B
G/E = O/A
Below are various T&Cs from United relevant to the applicability of fares, etc, copied from the website.
updated May 2023
- Upgrades are valid only on ANA.
- Requests for upgrades can be made after you have purchased your ticket. Upgrades can be requested until 24 hours prior to departure. Your MileagePlus account number and password are required to complete the request.
- PlusPoints upgrades may not be requested when you travel on industry discount, agency discount, deeply discounted promotional tickets, award tickets using miles, or tickets purchased on websites where you don’t know the exact flight itinerary or airline until after you’ve paid for the ticket.
- ANA may impose blackout periods where upgrades are not permitted.
- You may request PlusPoints upgrades for up to four people traveling on the same reservation. The amount of PlusPoints required is listed per passenger for each itinerary and deducted at time of request; to upgrade additional people, you’ll need to use additional PlusPoints. (If the reservation has more than four travelers, you will need to call the operating carrier.) You do not need to be traveling with the passengers to request the upgrades and you can request upgrades for travelers with a different last name than yours.
- While you can only request upgrades for one segment at a time, you may upgrade more than one eligible segment on the itinerary.
- Double upgrades from Economy to First are not permitted on three-cabin aircraft.
- Standby is not permitted, but waitlisting is permitted. Waitlisting is now an option (for NH/ANA)
- An upgrade may be confirmed within eight weeks of departure, if a seat is available.
- Mileage accrual is based on the original ticketed booking class, not the upgraded class of service.
- Requests for seat assignments, special meals and amenities should be made directly with the operating carrier.
- If you wish to make changes or cancel your PlusPoints upgrade request, please contact ANA.
- If an ANA segment of your itinerary is canceled, the upgrade request for that segment will also be automatically canceled. Your PlusPoints will be automatically redeposited 24 to 48 hours after the cancellation.
- PlusPoints upgrades are not available through general selling agents.
How to request
Once the ticket has been issued, requests can be made online through the Global Premier Upgrade on ANA or Lufthansa request page. You can make upgrade requests for ANA-operated flights beginning eight weeks before departure until up to 24 hours before departure. You can make upgrade requests for Lufthansa-operated flights beginning 331 days before departure until up to 10 hours before departure.
You may request Global Premier Upgrades for up to four people traveling on the same reservation. You will need one Global Premier Upgrade for each traveler. (If the reservation has more than four travelers, you will need to call ANA or Lufthansa.) You do not need to be traveling with the passengers to request the upgrades and you can request upgrades for travelers with a different last name than yours. While you can only request upgrades for one segment at a time, you may upgrade more than one eligible segment on the itinerary.
If upgrade space is available at the time of the request and the requester chooses to confirm the upgrade, United will automatically deduct Global Premier Upgrades from the requester's MileagePlus account.
How to request for codeshare flights
If you are traveling on an ANA- or Lufthansa-operated codeshare flight with a United flight number, upgrades may be available and can be requested by calling 1-800-UNITED-1 (1-800-864-8331) within the U.S. and Canada, elsewhere call your local United Customer Contact Center.
Once the ticket has been issued, requests can be made online through the Global Premier Upgrade on ANA or Lufthansa request page. You can make upgrade requests for ANA-operated flights beginning eight weeks before departure until up to 24 hours before departure. You can make upgrade requests for Lufthansa-operated flights beginning 331 days before departure until up to 10 hours before departure.
You may request Global Premier Upgrades for up to four people traveling on the same reservation. You will need one Global Premier Upgrade for each traveler. (If the reservation has more than four travelers, you will need to call ANA or Lufthansa.) You do not need to be traveling with the passengers to request the upgrades and you can request upgrades for travelers with a different last name than yours. While you can only request upgrades for one segment at a time, you may upgrade more than one eligible segment on the itinerary.
If upgrade space is available at the time of the request and the requester chooses to confirm the upgrade, United will automatically deduct Global Premier Upgrades from the requester's MileagePlus account.
How to request for codeshare flights
If you are traveling on an ANA- or Lufthansa-operated codeshare flight with a United flight number, upgrades may be available and can be requested by calling 1-800-UNITED-1 (1-800-864-8331) within the U.S. and Canada, elsewhere call your local United Customer Contact Center.
Using PlusPoints on NH / ANA {Archive}
May 12, 2016, 10:49 am
#1
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Using PlusPoints on NH / ANA {Archive}
I heard from an agent yesterday that beginning today, you can request GPUs on ANA-operated flights. Hadn't seen it announced elsewhere and as such YMMV.
May 12, 2016, 11:10 am
#2
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GPUs May Now Be Used On NH!
Global Premier Upgrades on ANA-operated flights are valid for one-segment, one-cabin upgrades on any multi-cabin international flight operated by ANA and marketed by ANA or United. Upgrades are subject to availability and valid for paid, published fares only. The following ANA fare classes are eligible for Global Premier Upgrades: C, D, J, Y, B and E. Please see the terms and conditions below for specific eligibility rules.
Global Premier Upgrades.Unfortunately, only very expensive fares are eligible.
May 12, 2016, 11:33 am
#3
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No surprise there
Thanks for the link.
May 14, 2016, 10:08 am
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Just posted on united.com:
Unfortunately, only very expensive fares are eligible.
Global Premier Upgrades on ANA-operated flights are valid for one-segment, one-cabin upgrades on any multi-cabin international flight operated by ANA and marketed by ANA or United. Upgrades are subject to availability and valid for paid, published fares only. The following ANA fare classes are eligible for Global Premier Upgrades: C, D, J, Y, B and E. Please see the terms and conditions below for specific eligibility rules.
Global Premier Upgrades.Unfortunately, only very expensive fares are eligible.
This IMHO deserves a separate thread!
May 14, 2016, 10:13 am
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May 14, 2016, 11:24 am
#6
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Now I finally have a use for my GPUs 
May 14, 2016, 11:35 am
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This is great news! BKK is back on my map!
May 14, 2016, 11:56 am
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I hope this is just the beginning to extend them to other close partners such as AC, OS and LX ... that would be totally awesome. Well, we can always dream
Now I need to re-think my Singapore travel plans for later in the year
Now I need to re-think my Singapore travel plans for later in the year
May 14, 2016, 12:27 pm
#9
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"Each individual segment requires a separate Global Premier Upgrade. For example, if you are flying on an eligible fare from Tokyo to Frankfurt to Rome, two Global Premier Upgrades are required"
I knew this was too good to be true
I knew this was too good to be true
May 14, 2016, 12:31 pm
#10
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In any case, could one use one GPU for the intercontinental leg and leave the short intra-Europe leg un-upgraded?
May 14, 2016, 12:36 pm
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May 14, 2016, 1:42 pm
#12
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This is great news indeed!
Does anyone know of a simple way to mix fare classes on an itinerary online? (Ex: UA W class and NH E class?
Does anyone know of a simple way to mix fare classes on an itinerary online? (Ex: UA W class and NH E class?
May 14, 2016, 3:09 pm
#13
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Not really unless they happen to be the two lowest fare classes or you specify W and E is cheapest available on NH. You can usually hold the ticket with the Western Union option then call to modify prior to ticketing...
May 14, 2016, 3:30 pm
#14
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Does anyone know what NH fare buckets must be available for the upgrade to process? Same as LH?
May 14, 2016, 3:31 pm
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