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-   -   To split or not to split PNR {Archive} (https://www.flyertalk.com/forum/united-airlines-mileageplus/2150270-split-not-split-pnr-archive.html)

missko Dec 21, 2019 12:44 am

ahhh got it. Thanks!



Originally Posted by WineCountryUA (Post 31861635)
That is when 1Ks become eligible for CPUs -- 1Ks (and a companion on the same PNR) might clear that earlier, that is more the exception nowadays.


landrew Dec 27, 2019 11:08 am

Happened again
 
So, I haven't read through this entire thread, but on our last flight the same thing happened that has now happened 4 or 5 times.
I as Plat split the PNR so as to possibly upgrade, and I find myself 13 people down the upgrade list from my Gold spouse.
It doesn't seem to matter who kept the original PNR and who got a new one, he is invariably listed ahead of me and often I am not listed at all
It has been at least a year since I first complained of this to Premier desk.
NOTHING has changed.

When is UA planning to amend their system so that the real road warriors aren't penalized while spouses are rewarded please?

Thanks

jason8612 Jan 16, 2020 4:15 pm

If I (gold) have the explorer card and have an award ticket with 1 companion, to use the upgrade perk on award tickets, I would need to split the pnr, correct?
And if I split it, would my companion, who has no status, retain the perks (e+, bag, priority boarding, and such)?

WineCountryUA Jan 16, 2020 6:07 pm


Originally Posted by jason8612 (Post 31959615)
If I (gold) have the explorer card and have an award ticket with 1 companion, to use the upgrade perk on award tickets, I would need to split the pnr, correct? ...

yes and you will asked at check-in

Originally Posted by jason8612 (Post 31959615)
And if I split it, would my companion, who has no status, retain the perks (e+, bag, priority boarding, and such)?

Been mixed reports, generally yes but if needed agents can look at the PNR history,

onthesam Feb 1, 2020 10:35 pm

Not an upgrade issue, but one should be careful when they split:

My companion and I were flying ORD-PHX-ORD on the same PNR. I used united.com, intending to change just my own return leg to be AUS-ORD. Somehow I ended up changing companion instead (turns out this mistake is not hard to do -- this split feature should probably have been engineered better by the developers). Phone agent changed both flights back for me, and charged a new fare difference on both ends but waived change fees (~$150 total to put it back the way it was).

Oops.

YadiMolina Feb 2, 2020 6:08 am


Originally Posted by onthesam (Post 32022404)
Somehow I ended up changing companion instead (turns out this mistake is not hard to do -- this split feature should probably have been engineered better by the developers).

Are you referring to the phenomenon that the elite receives a new PNR, while the companion remains with the original PNR?

SFO_FT Nov 17, 2020 3:18 pm

2 pax on a PNR. Both of us 1K, credit card holders, and traveling on award tickets. Seem to recall in the past that UA system won’t recognize this as CPU eligible. Prefer to not split the PNR (thereby ensuring correct CPU processing, but possibly assigning non-adjacent seats). Anyone know if the system will process these 2 eligible pax in a single PNR?

WineCountryUA Nov 17, 2020 4:24 pm


Originally Posted by SFO_FT (Post 32826782)
2 pax on a PNR. Both of us 1K, credit card holders, and traveling on award tickets. Seem to recall in the past that UA system won’t recognize this as CPU eligible. ...

2 is fine, 3 or more is a problem


Originally Posted by SFO_FT (Post 32826782)
Anyone know if the system will process these 2 eligible pax in a single PNR?

Pre-check-in should be not problem, if you miss earlier but still want to stay listed after check-in, the PNR will be split

SFO_FT Nov 17, 2020 6:24 pm


Originally Posted by WineCountryUA (Post 32826894)
2 is fine, 3 or more is a problem

Just looked at Manage Booking online and our 2 pax PNR says that neither of us is eligible for an upgrade.

fumje Nov 17, 2020 6:52 pm


Originally Posted by SFO_FT (Post 32827072)
Just looked at Manage Booking online and our 2 pax PNR says that neither of us is eligible for an upgrade.

Something else is the issue, then.

SFO_FT Nov 19, 2020 10:33 pm


Originally Posted by fumje (Post 32827135)
Something else is the issue, then.

Don’t know what it could be. For several years, we’ve had this same problem. Res doesn’t show as CPU eligible, but when split, it does.

Aussienarelle Nov 20, 2020 12:14 am


Originally Posted by WineCountryUA (Post 32826894)
...Pre-check-in should be not problem, if you miss earlier but still want to stay listed after check-in, the PNR will be split

I was able to keep me, 1K, and friend, non MP, on the upgrade list in the same order (2 and 3 out of approx. 12 on the list) by not checking in online but having a check-in agent do it at the airport. I know from past experience checking in online splits the PNR.

This was in October and I ended being upgrade and my friend did not but the GA checked with me that I wanted the upgrade even though my travel companion would not be upgraded.

SFO_FT Nov 20, 2020 5:23 pm

Got confirmation that UA reservations for award tickets with >1 pax on them (regardless if all are CPU eligible due to being Premier and having the right credit card) will not process for automatically for a CPU and so if upgrades are desired, the PNRs need to be split per pax.

SPN Lifer Nov 20, 2020 10:06 pm

That is what I was told back in 2017, as a lowly (Marriott-enabled) Premier Silver with a General Member spouse.

fumje Nov 21, 2020 10:04 am


Originally Posted by SFO_FT (Post 32833518)
Got confirmation that UA reservations for award tickets with >1 pax on them (regardless if all are CPU eligible due to being Premier and having the right credit card) will not process for automatically for a CPU and so if upgrades are desired, the PNRs need to be split per pax.

Thanks for reporting the confirmation. Have you now split the itinerary?


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