PlusPoints Polaris flight upgrade FAILURE 2024
#1
Original Poster
Join Date: Jan 2009
Location: IAH/EWR-LGA/MIA
Programs: UA Global Services 3.2 MM, Marriott Bonvoy Lifetime Titanium Elite, AA Exec Plat, BA Gold
Posts: 2,576
PlusPoints Polaris flight upgrade FAILURE 2024
Mods please move if already a 2024 thread but a search didn’t show one.
Had my first ever PP failure today on UA 879 LHR-IAH. Friend died at #1 on the UG list as Polaris went out booked 49/50 (app didn’t show a seat blocked but am I right that 1 seat is blocked on long-haul 772 for crew rest even though there are bunks?). Ironic as loads were wide open all week except today (I guess Friday biz travelers returning).
The funny thing is my friend was #8 on the Premium Plus UG list (booked 22/24 all week) yet somehow got a Premium Plus upgrade on the day of travel. Also the Polaris list had the usual last-minute name that appears for the first time as an UG (displacing my friend) despite not being on the list all week.
Had my first ever PP failure today on UA 879 LHR-IAH. Friend died at #1 on the UG list as Polaris went out booked 49/50 (app didn’t show a seat blocked but am I right that 1 seat is blocked on long-haul 772 for crew rest even though there are bunks?). Ironic as loads were wide open all week except today (I guess Friday biz travelers returning).
The funny thing is my friend was #8 on the Premium Plus UG list (booked 22/24 all week) yet somehow got a Premium Plus upgrade on the day of travel. Also the Polaris list had the usual last-minute name that appears for the first time as an UG (displacing my friend) despite not being on the list all week.
#2
Join Date: Sep 2011
Location: SFO / LHR
Programs: UA GS 2.2MM / UC / AS Gold 75K / Bonvoy Plat / Hilton Diamond
Posts: 1,050
Mods please move if already a 2024 thread but a search didn’t show one.
Had my first ever PP failure today on UA 879 LHR-IAH. Friend died at #1 on the UG list as Polaris went out booked 49/50 (app didn’t show a seat blocked but am I right that 1 seat is blocked on long-haul 772 for crew rest even though there are bunks?). Ironic as loads were wide open all week except today (I guess Friday biz travelers returning).
The funny thing is my friend was #8 on the Premium Plus UG list (booked 22/24 all week) yet somehow got a Premium Plus upgrade on the day of travel. Also the Polaris list had the usual last-minute name that appears for the first time as an UG (displacing my friend) despite not being on the list all week.
Had my first ever PP failure today on UA 879 LHR-IAH. Friend died at #1 on the UG list as Polaris went out booked 49/50 (app didn’t show a seat blocked but am I right that 1 seat is blocked on long-haul 772 for crew rest even though there are bunks?). Ironic as loads were wide open all week except today (I guess Friday biz travelers returning).
The funny thing is my friend was #8 on the Premium Plus UG list (booked 22/24 all week) yet somehow got a Premium Plus upgrade on the day of travel. Also the Polaris list had the usual last-minute name that appears for the first time as an UG (displacing my friend) despite not being on the list all week.
#3
Original Poster
Join Date: Jan 2009
Location: IAH/EWR-LGA/MIA
Programs: UA Global Services 3.2 MM, Marriott Bonvoy Lifetime Titanium Elite, AA Exec Plat, BA Gold
Posts: 2,576
#4
Join Date: Dec 2019
Location: IAH
Programs: MileagePlus-Premier Silver, Marriott Bonvoy-Silver Elite
Posts: 739
Had my first ever PP failure today on UA 879 LHR-IAH. Friend died at #1 on the UG list as Polaris went out booked 49/50 (app didn’t show a seat blocked but am I right that 1 seat is blocked on long-haul 772 for crew rest even though there are bunks?). Ironic as loads were wide open all week except today (I guess Friday biz travelers returning).
#5
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA LT Plat 2MM, Hyatt Discoverist, Marriott LT Gold, Hilton Silver, IHG Plat
Posts: 67,769
January is the worst month for upgrades -- overlap of of exiting qualifiers and new qualifiers plus the dumping of expiring PlusPoints
#6
FlyerTalk Evangelist
Join Date: Oct 1999
Posts: 11,502
#7
Join Date: Aug 2005
Location: Washington DC
Posts: 243
Mods please move if already a 2024 thread but a search didn’t show one.
Had my first ever PP failure today on UA 879 LHR-IAH. Friend died at #1 on the UG list as Polaris went out booked 49/50 (app didn’t show a seat blocked but am I right that 1 seat is blocked on long-haul 772 for crew rest even though there are bunks?). Ironic as loads were wide open all week except today (I guess Friday biz travelers returning).
The funny thing is my friend was #8 on the Premium Plus UG list (booked 22/24 all week) yet somehow got a Premium Plus upgrade on the day of travel. Also the Polaris list had the usual last-minute name that appears for the first time as an UG (displacing my friend) despite not being on the list all week.
Had my first ever PP failure today on UA 879 LHR-IAH. Friend died at #1 on the UG list as Polaris went out booked 49/50 (app didn’t show a seat blocked but am I right that 1 seat is blocked on long-haul 772 for crew rest even though there are bunks?). Ironic as loads were wide open all week except today (I guess Friday biz travelers returning).
The funny thing is my friend was #8 on the Premium Plus UG list (booked 22/24 all week) yet somehow got a Premium Plus upgrade on the day of travel. Also the Polaris list had the usual last-minute name that appears for the first time as an UG (displacing my friend) despite not being on the list all week.
#8
FlyerTalk Evangelist
Join Date: Oct 1999
Posts: 11,502
Indeed. Typically seat 1A is blocked on a flight operated with 3 pilots.
#9
Original Poster
Join Date: Jan 2009
Location: IAH/EWR-LGA/MIA
Programs: UA Global Services 3.2 MM, Marriott Bonvoy Lifetime Titanium Elite, AA Exec Plat, BA Gold
Posts: 2,576
Second-ever fail and on the same ticket. Friend died at #2 on IAH-LHR 880 today. Premium Plus did clear, but frankly, hobo business class probably would have been a better choice given 11 rows of empty 4-seat middle sections in the Y cabin.
#10
Join Date: May 2011
Programs: UA GS, UA 2MM, HH LT Diamond, Bonvoy Titanium
Posts: 1,862
I "bought" two XN tickets DEN-LHR during the sale (month or so ago?) and applied PP. Cabin was wide open at time of booking, maybe12 seats taken, T-48 and Polaris is 47/48 so I cancelled the tickets and took the PP back to try again another day.
#11
FlyerTalk Evangelist
Join Date: Oct 2003
Location: Floating around
Programs: UA 1K (1MM), DL Gold (1MM), Marriott LTT
Posts: 10,395
-RM
#12
Join Date: May 2011
Programs: UA GS, UA 2MM, HH LT Diamond, Bonvoy Titanium
Posts: 1,862
Cut off your nose to spite your face? Guess it depends on why you bought those tickets in the first place. If it was to get to LHR then you are almost def not going to see those XN sale fares again. If it was to burn PPs then you made the right move by cancelling them. Award tickets are nowhere but a one-way "up" item right now. The sale fare was nice but next year's sale is probably last year's low price.
-RM
-RM
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#13
Join Date: Jun 2005
Location: MD, USA
Programs: UA- Pl (2MM), AA-Go, Delta-Silver, Hyatt-Globalist!, MR/SPG comb - Plat, Hilton - nada
Posts: 711
Hope can get some help here...I'm trying to apply for PP upg for UA 804 (HND-IAD) on 3/28 I go to my reservation -select Upgrade Cabin. It gives me the option for Polaris for 40 pp (will be waitlisted of course) - and select and apply and I keep getting "payment failure"? Does this mean the upgrade option not really available? Or already too many people waitlisted?
I've seen the same message both on mobile app & desktop. I even adjusted to select the option for 20 pp for PremEcon & 40 pp for Polaris (even though i really wouldn't want to use 20 for PEcon) - same Payment failure message.
I will add - if I select "Money" option it doesn't even list a $ amount to upgrade to Polaris - so I'm thinking this means its already overbooked? Maybe that's the reason. But why wouldn't the message be something like "unable to apply PlusPoints upgrade for the flight" - instead of Payment failure?
I search for other threads with key word payment failure - didn't see any. Just wondering what is going wrong?
Thanks
I've seen the same message both on mobile app & desktop. I even adjusted to select the option for 20 pp for PremEcon & 40 pp for Polaris (even though i really wouldn't want to use 20 for PEcon) - same Payment failure message.
I will add - if I select "Money" option it doesn't even list a $ amount to upgrade to Polaris - so I'm thinking this means its already overbooked? Maybe that's the reason. But why wouldn't the message be something like "unable to apply PlusPoints upgrade for the flight" - instead of Payment failure?
I search for other threads with key word payment failure - didn't see any. Just wondering what is going wrong?
Thanks
#15
Join Date: Jun 2005
Location: MD, USA
Programs: UA- Pl (2MM), AA-Go, Delta-Silver, Hyatt-Globalist!, MR/SPG comb - Plat, Hilton - nada
Posts: 711
Yes, good question. Definitely wonder because these are US Gov travel tickets. But I used PP to upgrade a similar ticket last year IAD-GVA. And others in the past...
But I know the gov tix do come in 2 different fare classes...perhaps this ticket is in the lower fare bucket. But in that case i would expect to see a message like "unable to upgrade this fare class"? But perhaps the system not that sophisticated, so it just gives "payment failure" message.
But I know the gov tix do come in 2 different fare classes...perhaps this ticket is in the lower fare bucket. But in that case i would expect to see a message like "unable to upgrade this fare class"? But perhaps the system not that sophisticated, so it just gives "payment failure" message.