United sold me a flight on ITA: experience and feedback
#1
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United sold me a flight on ITA: experience and feedback
Hi all,
Couldn't find another thread to put this in but possibly it will be merged elsewhere. I remember commenting a few months back when searching flights to Europe that United was heavily trying to sell me flights on ITA Airways (the old Alitalia which is now part of SkyTeam). For the flights I took this week I actually booked the connection as United refused to route me through BRU/FRA/MUC all of which had SN/LH connections to my destination in the Balkans. Odd. But I took it because I knew my PPs would confirm on EWR-FCO and it was $400 cheaper than the other routings.
I was booked with a 5.5 hour layover in FCO. Blech. But Rome being one of my favorite cities this worked out just fine. The flight from EWR arrived over 30 minutes early so I now had a 6 hour layover. I "entered" Italy and went to T1 to check my bag on ITA so I wasn't carrying it with me as I had on the United flight. ITA had no issues checking my bag. They did fat finger my DL FF# when I gave it to them but it ultimately took and it recognized my DL status. No priority as I don't technically make DL Gold until February 1 (bummer). So no lounge, no priority boarding, no priority bag tag, etc. No big deal.
I went into Rome for a few hours and came back. Security was a breeze. The ITA flight was delayed 30 minutes because it took them a long time to tug the plane over to the E gate (int'l departures outside of Schengen). Sounds like UA in EWR in summer...
Other than the delayed departure the flight was fine. I had the entire row to myself so I was able to make poor mans business class and lay down for the 1 hour flight and nap. Bag came out on the baggage carousel very quickly (I was nervous as 6 hours sitting in FCO might have been an issue).
All in all I would have no issues doing this connection again. My flight on ITA was booked into "O" class and apparently a regular economy fare and not economy light.
-RM
Couldn't find another thread to put this in but possibly it will be merged elsewhere. I remember commenting a few months back when searching flights to Europe that United was heavily trying to sell me flights on ITA Airways (the old Alitalia which is now part of SkyTeam). For the flights I took this week I actually booked the connection as United refused to route me through BRU/FRA/MUC all of which had SN/LH connections to my destination in the Balkans. Odd. But I took it because I knew my PPs would confirm on EWR-FCO and it was $400 cheaper than the other routings.
I was booked with a 5.5 hour layover in FCO. Blech. But Rome being one of my favorite cities this worked out just fine. The flight from EWR arrived over 30 minutes early so I now had a 6 hour layover. I "entered" Italy and went to T1 to check my bag on ITA so I wasn't carrying it with me as I had on the United flight. ITA had no issues checking my bag. They did fat finger my DL FF# when I gave it to them but it ultimately took and it recognized my DL status. No priority as I don't technically make DL Gold until February 1 (bummer). So no lounge, no priority boarding, no priority bag tag, etc. No big deal.
I went into Rome for a few hours and came back. Security was a breeze. The ITA flight was delayed 30 minutes because it took them a long time to tug the plane over to the E gate (int'l departures outside of Schengen). Sounds like UA in EWR in summer...
Other than the delayed departure the flight was fine. I had the entire row to myself so I was able to make poor mans business class and lay down for the 1 hour flight and nap. Bag came out on the baggage carousel very quickly (I was nervous as 6 hours sitting in FCO might have been an issue).
All in all I would have no issues doing this connection again. My flight on ITA was booked into "O" class and apparently a regular economy fare and not economy light.
-RM
#2
Join Date: Sep 2009
Location: DC
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Posts: 145
I did something similar a couple of months back, UA IAD-FCO then IT FCO-ATH. Didn't have any issues across the board, and flight was perfectly fine. No issues with interline bag, and I had about 14 hours between my arrival into FCO and departure to ATH. I wouldn't go out of my way to do it, since I can't credit the IT flight to UA, but if push comes to shove it's perfectly acceptable.
#3
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FCO is really underrated, the upgraded terminals are excellent, security is a breeze and the staff are generally helpful. We also really enjoyed flying ITA intra-Italy. Everything was easy and the soft product (in J) was excellent.
#4
Join Date: Oct 2007
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UA tries to do that for me on my flights to and from CTA unless I pick dates and time that better fit for LH to MUC or FRA flights.
My experience has been ok, better to CTA with ITA the last leg than out of CTA as the first, but no major issues. I am fluent in Italian so normally check-in in Italian with ITA, but I know they all "should" speak English for the front facing staff.
I am fairly used to FCO so it does not bug me anymore LOL
My experience has been ok, better to CTA with ITA the last leg than out of CTA as the first, but no major issues. I am fluent in Italian so normally check-in in Italian with ITA, but I know they all "should" speak English for the front facing staff.
I am fairly used to FCO so it does not bug me anymore LOL
#5
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Last edited by xliioper; Jan 24, 2024 at 2:14 pm
#6
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The ITA flight was not on a separate fare. It was part of a single UA fare. UA has an interline agreement with ITA to include flights on it's metal (limited to flights within EU) on trips booked on UA fares and UA splits some of the revenue from the fare with ITA. LH also has an interline flight booking agreement with them. The ITA flights will be ITA coded with one of ITAs booking classes which don't really have much to do with with UA fare and class you booked other than sharing the same class of service as your UA booking.
Think of it as a swap with ST for SK
#7
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Even better if you happen to luck up and get one of their new A321 NEOs intra Europe in J.
#8
Join Date: Jan 2024
Posts: 2
Horrible experience
Back in early December flew EWR to Rome then FLR via ITA. Got to Rome and ITA delayed 30 mins then 1 hour. Eventually cancelled flight without reason. Was told that there would be buses to take everyone to FLR. No further explanation and other gate agents were unaware. Ended up taking a train to FLR. ITA refused to refund, UA refused as well after many calls. Submitted the EU261 form with ITA and still waiting to hear back.
#9
Join Date: Aug 2013
Location: DEN
Programs: UA 1K; BR Gold
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Took ITA connecting in FCO. The new terminal is quite nice, but at 6'3", the 28" pitch on ITA was tough. Fortunately, a short flight. I know there are plenty of taller folks and not sure how they do it. Can't change seats if on UA ticket either online or in airport from my experience. I tried upgrading to Exit row or business at the in-terminal ticketing counter and gate, but they told me it wasn't possible since 016 issued. Makes the LH connections and relatively easy process of getting a decent seat (*G) or switching more appreciated. I know ITA is not fully integrated into Star Alliance yet, so hopefully that improves.
#10
Join Date: Sep 2009
Location: DC
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Took ITA connecting in FCO. The new terminal is quite nice, but at 6'3", the 28" pitch on ITA was tough. Fortunately, a short flight. I know there are plenty of taller folks and not sure how they do it. Can't change seats if on UA ticket either online or in airport from my experience. I tried upgrading to Exit row or business at the in-terminal ticketing counter and gate, but they told me it wasn't possible since 016 issued. Makes the LH connections and relatively easy process of getting a decent seat (*G) or switching more appreciated. I know ITA is not fully integrated into Star Alliance yet, so hopefully that improves.
#11
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Took ITA connecting in FCO. The new terminal is quite nice, but at 6'3", the 28" pitch on ITA was tough. Fortunately, a short flight. I know there are plenty of taller folks and not sure how they do it. Can't change seats if on UA ticket either online or in airport from my experience. I tried upgrading to Exit row or business at the in-terminal ticketing counter and gate, but they told me it wasn't possible since 016 issued. Makes the LH connections and relatively easy process of getting a decent seat (*G) or switching more appreciated. I know ITA is not fully integrated into Star Alliance yet, so hopefully that improves.
But I agree it's not possible to change via United or ITA apps/website.
-RM
#12
Join Date: Nov 2015
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I have an upcoming flight LIN-FCO-SFO that is on a single cash ticket through UA:
LIN-FCO (ITA Y)
FCO-SFO (UA J)
1) Will checked baggage policy for my United business flight be used since that is the longer flight? Or will ITA's policy be used since it is the first flight (and thus I'll have to pay for bags?)
2) Will bags be checked all the way from LIN to SFO given its a single ticket? Based on comments above it seems as such but wanted to confirm!
LIN-FCO (ITA Y)
FCO-SFO (UA J)
1) Will checked baggage policy for my United business flight be used since that is the longer flight? Or will ITA's policy be used since it is the first flight (and thus I'll have to pay for bags?)
2) Will bags be checked all the way from LIN to SFO given its a single ticket? Based on comments above it seems as such but wanted to confirm!
#13
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I have an upcoming flight LIN-FCO-SFO that is on a single cash ticket through UA:
LIN-FCO (ITA Y)
FCO-SFO (UA J)
1) Will checked baggage policy for my United business flight be used since that is the longer flight? Or will ITA's policy be used since it is the first flight (and thus I'll have to pay for bags?) ...
LIN-FCO (ITA Y)
FCO-SFO (UA J)
1) Will checked baggage policy for my United business flight be used since that is the longer flight? Or will ITA's policy be used since it is the first flight (and thus I'll have to pay for bags?) ...
#14
Join Date: Nov 2015
Location: SFO
Programs: UA Plat, Hyatt Globalist, Hilton Diamond
Posts: 133
Took ITA connecting in FCO. The new terminal is quite nice, but at 6'3", the 28" pitch on ITA was tough. Fortunately, a short flight. I know there are plenty of taller folks and not sure how they do it. Can't change seats if on UA ticket either online or in airport from my experience. I tried upgrading to Exit row or business at the in-terminal ticketing counter and gate, but they told me it wasn't possible since 016 issued. Makes the LH connections and relatively easy process of getting a decent seat (*G) or switching more appreciated. I know ITA is not fully integrated into Star Alliance yet, so hopefully that improves.
Last edited by WineCountryUA; Sep 2, 2024 at 11:02 am Reason: merged consecutive by same member
#15
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Checkin on UA ticket but first flight not UA operated? Who/Where/BPs/Bag allowance?
Hope all goes well, I have a XXX-FCO-SFO flight with XXX-FCO ITA operated in a couple of months