Ua 52 17 jul iad-iad
Jul 18, 2023, 5:43 am
#1
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Ua 52 17 jul iad-iad
Departed 2 hours late.
After 2+ hours of flight... return to Dulles.
First landing attempt... go around
On landing... poor support... separate line for Business rebooking but no agents.
Misinformed that baggage could be collected.
Line for Customer Support... over 100+ people just from other cancelled flights.
Only rebooking from IAD if you had baggage.
Filed report to have baggage delivered and returned to home station.
Question... can I claim taxi fare?
After 2+ hours of flight... return to Dulles.
First landing attempt... go around
On landing... poor support... separate line for Business rebooking but no agents.
Misinformed that baggage could be collected.
Line for Customer Support... over 100+ people just from other cancelled flights.
Only rebooking from IAD if you had baggage.
Filed report to have baggage delivered and returned to home station.
Question... can I claim taxi fare?
Last edited by AlwaysOnTheRoad; Jul 18, 2023 at 5:44 am Reason: Question
Jul 18, 2023, 5:53 am
#2
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Jul 18, 2023, 9:04 am
#5
Join Date: Jul 2023
Posts: 2
Sorry this happened to you! Would you mind sharing a bit more info on what happened during the flight? Why the late takeoff, turnaround all the way back to IAD (instead of diversion) and goaround in perfect weather? I'm guessing some type of landing gear issue? I'm scheduled to fly this route in a few days and feeling uneasy about all the issues with United lately. Thanks!!
Jul 18, 2023, 9:13 am
#6
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Original delay due to first aircraft having a technical problem. So, they change from 767-300 to 767-400. Take off time slips several times from 5:50 PM, to 6:30 PM, to 7:15 PM... aircraft takes off around 7:27 PM.
No predeparture drinks.
After 2+ hours, pilot comes on PA and says... you might have noticed we altered our course. We are over Nova Scotia. Says there is an issue with fuel gauges and we will be returning to Dulles.
On very final to Dulles, 20 feet from threshold, go around. Pilot says they had an indicator light.
Back to 4,000 feet and the usual process of getting into landing circuit.
Upon landing, I ask about reclaiming my bags. No problem... just go to baggage claim. Baggage claim... no bags will be provided but you can come back at 6 AM or 7 AM and check.
I file missing bag claim. They are still missing.
Another small gripe. Selected Seat 3A months ago. A few days ago changed to 5A. At check in before all of this unravelled... changed to 5F. All changes without any notification from UA.
No predeparture drinks.
After 2+ hours, pilot comes on PA and says... you might have noticed we altered our course. We are over Nova Scotia. Says there is an issue with fuel gauges and we will be returning to Dulles.
On very final to Dulles, 20 feet from threshold, go around. Pilot says they had an indicator light.
Back to 4,000 feet and the usual process of getting into landing circuit.
Upon landing, I ask about reclaiming my bags. No problem... just go to baggage claim. Baggage claim... no bags will be provided but you can come back at 6 AM or 7 AM and check.
I file missing bag claim. They are still missing.
Another small gripe. Selected Seat 3A months ago. A few days ago changed to 5A. At check in before all of this unravelled... changed to 5F. All changes without any notification from UA.
Jul 18, 2023, 5:03 pm
#8
Join Date: Dec 2018
Location: Bounding Around The Good 'Ole USA In My Chevrolet
Programs: UA Gold
Posts: 382
Original delay due to first aircraft having a technical problem. So, they change from 767-300 to 767-400. Take off time slips several times from 5:50 PM, to 6:30 PM, to 7:15 PM... aircraft takes off around 7:27 PM.
No predeparture drinks.
After 2+ hours, pilot comes on PA and says... you might have noticed we altered our course. We are over Nova Scotia. Says there is an issue with fuel gauges and we will be returning to Dulles.
On very final to Dulles, 20 feet from threshold, go around. Pilot says they had an indicator light.
Back to 4,000 feet and the usual process of getting into landing circuit.
Upon landing, I ask about reclaiming my bags. No problem... just go to baggage claim. Baggage claim... no bags will be provided but you can come back at 6 AM or 7 AM and check.
I file missing bag claim. They are still missing.
Another small gripe. Selected Seat 3A months ago. A few days ago changed to 5A. At check in before all of this unravelled... changed to 5F. All changes without any notification from UA.
No predeparture drinks.
After 2+ hours, pilot comes on PA and says... you might have noticed we altered our course. We are over Nova Scotia. Says there is an issue with fuel gauges and we will be returning to Dulles.
On very final to Dulles, 20 feet from threshold, go around. Pilot says they had an indicator light.
Back to 4,000 feet and the usual process of getting into landing circuit.
Upon landing, I ask about reclaiming my bags. No problem... just go to baggage claim. Baggage claim... no bags will be provided but you can come back at 6 AM or 7 AM and check.
I file missing bag claim. They are still missing.
Another small gripe. Selected Seat 3A months ago. A few days ago changed to 5A. At check in before all of this unravelled... changed to 5F. All changes without any notification from UA.
you would have chosen to fly with a broken fuel gauge?
Jul 18, 2023, 5:15 pm
#9
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that point is that UAs current 'aircraft maintenance' problem is severe. A 763 was scheduled then needed replacement due to a maintenance issue, then a 764 needs to turn around because of 'maintenance issues' the same day as a 763 apparently just 'lost' an emergency evacuation slide over Michigan? All of that with 10+ flights a day cancelled because UA's aircrafts aren't fit to fly?
It's pretty sad right now.
It's pretty sad right now.
Jul 18, 2023, 5:52 pm
#10
Join Date: Dec 2018
Location: Bounding Around The Good 'Ole USA In My Chevrolet
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Posts: 382
that point is that UAs current 'aircraft maintenance' problem is severe. A 763 was scheduled then needed replacement due to a maintenance issue, then a 764 needs to turn around because of 'maintenance issues' the same day as a 763 apparently just 'lost' an emergency evacuation slide over Michigan? All of that with 10+ flights a day cancelled because UA's aircrafts aren't fit to fly?
It's pretty sad right now.
It's pretty sad right now.
Jul 18, 2023, 5:53 pm
#11
Join Date: Jan 2007
Location: Bellingham/Gainesville
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Posts: 2,808
that point is that UAs current 'aircraft maintenance' problem is severe. A 763 was scheduled then needed replacement due to a maintenance issue, then a 764 needs to turn around because of 'maintenance issues' the same day as a 763 apparently just 'lost' an emergency evacuation slide over Michigan? All of that with 10+ flights a day cancelled because UA's aircrafts aren't fit to fly?
It's pretty sad right now.
It's pretty sad right now.
Jul 18, 2023, 7:03 pm
#12
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Jul 18, 2023, 8:34 pm
#13
Join Date: Jun 2014
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Posts: 4,319
Ten+ TATL cancellations per day is way more than just statistically insignificant.
Jul 18, 2023, 9:33 pm
#14
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love, your friendly stats geek
