Impossible to view/modify trip online
Dec 9, 2022, 9:44 pm
#1
Original Poster
Join Date: Jun 2009
Programs: Air Canada Aeroplan
Posts: 1,748
Impossible to view/modify trip online
I need to cancel a reservation because of a schedule change. When I try to access "my trips" and enter the reservation number and last name, all I get is a blank page (on three different browsers, all on Mac OS). On the United app on iOS I can view the trip details, but if hit the "cancel" button I get a "something went wrong" message. If I hit the "change" button, I get a message telling me to perform this action on the full united.com website (where I get the blank pages). This happens regardless of whether I am logged in or whether I try to do it as a guest. This has been the case for the past three days. What fresh hell is this?
Dec 10, 2022, 6:34 am
#3
Join Date: Jun 2014
Programs: UA MM
Posts: 4,129
I need to cancel a reservation because of a schedule change. When I try to access "my trips" and enter the reservation number and last name, all I get is a blank page (on three different browsers, all on Mac OS). On the United app on iOS I can view the trip details, but if hit the "cancel" button I get a "something went wrong" message. If I hit the "change" button, I get a message telling me to perform this action on the full united.com website (where I get the blank pages). This happens regardless of whether I am logged in or whether I try to do it as a guest. This has been the case for the past three days. What fresh hell is this?
Dec 10, 2022, 12:50 pm
#4
Join Date: May 2017
Programs: United currently plat
Posts: 203
THIS. That part of the website is extremely dysfunctional the last few weeks. Not to mention the CSRs have bungled up the reservations theyʻve changed manually, one personʻs lack of knowledge has made it so my flight had to completely exchanged and reticketed over and over down the line. Iʻm going to write in, suggest everyone else do the same.