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Old Dec 5, 2022, 1:50 pm
  #1  
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Join Date: Nov 2022
Posts: 13
verification question
when you call united do they typically ask for your security questions when doing stuff like applying plus points etc
bryank1540 is offline  
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Old Dec 5, 2022, 1:52 pm
  #2  
 
Join Date: Feb 2014
Location: SLC
Programs: UA 1K
Posts: 240
Yes, anytime I have called in to redeem Plus Points or use miles to upgrade, etc. I am always asked my verification question(s) (similar to how they previously used to ask for the PIN code).
MarkyMarc is offline  
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Old Dec 5, 2022, 1:56 pm
  #3  
 
Join Date: May 2017
Posts: 2,279
Yes, they can't redeem any miles or PlusPoints from your account without first verifying it with the security questions. They also can't make new bookings with your saved profile/travelers/payment information without verifying the account either.
Lux Flyer is offline  
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Old Dec 5, 2022, 5:44 pm
  #4  
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Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 31,978
Yes, always when redeeming miles or +Ps.
cfischer is offline  
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