FlyerBeek

United is running a completely optional trial of biometric boarding from gates E5 and E6 at SFO... I apologize if this has already been mentioned in FT, but I don't recall reading about it here.

I received the following email this morning from United: Since I had time to spare this morning, I decided to give it a try. There were two specialized check-in machines near to door 10 with SITA reps available to help. After completing the regular kiosk check-in formalities, the machine asks to scan your drivers license or passport and then takes a photo of your face. It didn't accept my drivers license on the first try, so I had to check-in again and use my passport. At the gate, there were additional United and SITA reps to oversee the biometric boarding. There's a specialized camera and biometric boarding lane at the gate. Unfortunately, I tried three times and it did not recognize any of my biometric details while the rest of the F cabin boarded in the regular boarding lane and filled up the overhead bins. I didn't see any other passengers use the biometric boarding option at the gate - although I did board towards the start of the boarding process. Of note, it requires briefly removing your face mask both at check-in /registration and at boarding.

Interesting concept if they can get it to work properly but right now seems like far too many additional steps required as opposed to just using a mobile boarding pass.

-FlyerBeek

Kacee

They were already using this for passport check for international flights in G Terminal pre-pandemic. It's a little creepy.

cfischer

LH has been using this in Boston for 2 years. It works well. Nothing you need to do. You show up and board. Pretty easy Glad UA is rolling this out.

DELee

Was there enough overhead space left for you to stow you bag by the time you got through?

David

FlyerBeek

Yes, I was able to use the last bin in F and first bin in Y for my two bags (I was seated in the bulkhead, hence why I tried to board first). Not the end of the world. Would have been neat if the biometric boarding had actually worked for me.

-FlyerBeek

Repooc17

Is the goal eventually (after successful trial) for biometric boarding to take place w/o the registration component? I had a good experience with biometric boarding on DL a couple of years ago w/o the need to register ahead of time...come to think of it, I hadn't become aware of the alternative boarding process until I had arrived at the gate.

I still have concerns and hesitancy on the overall use of biometric application, but that's would be for a different discussion thread.

FlyerBeek

I certainly hope so (or at least a one-time registration process that is saved in your profile). Otherwise, it makes no sense scanning a passport/license and taking a photo at check-in before every domestic flight just so you don't have to scan a boarding pass at the gate.

-FlyerBeek

Doppy

How did Delta have your biometrics if you didn't register?

Repooc17

It taps and matches with the Federal database (CBP, I think), and that's where some of my concerns lie - e.g. privacy.

Dublin_rfk

Not to worry. I’m sure there is a plan for when the system decides to go on break during the boarding process. :-)

narvik

If I recall correctly, UA did this back in late 2020 at IAD for a IAD-ZRH flight.
No registration. Announcement: "Today we're going to board using biometrics...."
At the time I was surprised how this could possibly work (how did it recognize all passengers by their face?), and slightly concerned that everyone had to remove their mask.
Unlike OP of this thread, it worked fast back then, and the boarding line was moving at a decent pace, although slower than scanning boarding passes, IMO. I recall them having more than one biometric scanner running at the same time.

TomMM

Same for the LH flights out of MCO.

Gabdawg

I boarded a UA flight IAH to PVR using the biometric back in January or March 2021. No pre registration needed. After scanning my face it showed my boarding pass on the screen as well. I am only guessing it knew who I was based on my passport photo that was already lingering somewhere in UA's system.

sexykitten7

As others have noted, this technology is usually used for international flights, so the airline has people's passport photos. You can certainly opt out of boarding biometrically but your data/photo is transmitted to the airline days in advance whether you like it or not.

Sounds like OP's flight was domestic, which explains the pre registration part.

https://www.wbur.org/hereandnow/2019...ition-check-in

Dyce

as a CLEAR/Global Entry user, and having both my passports scanned into the United system, this makes logical sense to bake into the end to end travel process.

The CLEAR system works well, although sometimes the (IAH terminal C) GS line is quicker...

if regular TSA could add it too...

interesting that you have to take your mask off... I though biometric was Retna scan (with CLEAR) while the SITA method sounds like facial recognition... which makes sense if they’re going off DL/passport photos