United (operations software?) Systemwide Outage 01 Oct 2022 -- resolved
Oct 1, 2022, 2:22 pm
#1
Original Poster
Join Date: Nov 2003
Posts: 61
United (operations software?) Systemwide Outage 01 Oct 2022 -- resolved
Affecting all UAL flights. No tools available including even ACARS. Other airlines OK. Aircraft can’t get their numbers for departures.
Last edited by N1Flyer; Oct 1, 2022 at 2:30 pm
Oct 1, 2022, 2:33 pm
#2
FlyerTalk Evangelist
Join Date: Aug 2017
Programs: AS 75K, DL Silver, UA Platinum, Hilton Gold, Hyatt Discoverist, Marriott Platinum + LT Gold
Posts: 10,515
Oct 1, 2022, 2:40 pm
#5
FlyerTalk Evangelist
Join Date: Aug 2017
Programs: AS 75K, DL Silver, UA Platinum, Hilton Gold, Hyatt Discoverist, Marriott Platinum + LT Gold
Posts: 10,515
Oct 1, 2022, 2:41 pm
#6
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,859
Consumer facing seems to be operating -- so is this just flight operations tools? Are other airport operations impacted? Checking, BP scanners?
Oct 1, 2022, 2:47 pm
#7
Join Date: Jan 2020
Location: San Francisco Bay Area
Programs: United 1K, Marriott Titanium, Hilton Diamond
Posts: 520
I'm at LAX and my flight is delayed (UA1250). They did not mention IT issues. In my case I think the incoming flight (UA515) had a hard landing, maintenance was taking photos of the wheels and brakes then announced they would need to do an aircraft swap.
Oct 1, 2022, 2:49 pm
#8
Original Poster
Join Date: Nov 2003
Posts: 61
Oct 1, 2022, 2:52 pm
#10
FlyerTalk Evangelist
Join Date: Aug 2017
Programs: AS 75K, DL Silver, UA Platinum, Hilton Gold, Hyatt Discoverist, Marriott Platinum + LT Gold
Posts: 10,515
Good luck. I am at LGA.
A flight at an adjacent gate just had the jet bridge pulled away.
We are not at departure time yet, and I just heard the GA saying they are waiting for three late pax.
Edit: announcement from pilot - nothing about the software outage.
A flight at an adjacent gate just had the jet bridge pulled away.
We are not at departure time yet, and I just heard the GA saying they are waiting for three late pax.
Edit: announcement from pilot - nothing about the software outage.
Oct 1, 2022, 2:53 pm
#11
Join Date: Mar 2010
Location: Chicago, IL
Programs: UA 1K 3MM , Marriott Amb, Hyatt D, HH D, Hertz PC
Posts: 851
Sitting at FLL on flight to ORD. Pilot announced no estimate on when the IT issue will be resolved as of now (4:52 EDT). Scheduled to leave around 40 min ago at 4:13. Will update if I hear any news.
Oct 1, 2022, 2:54 pm
#12
Join Date: Dec 2009
Location: New York, NY
Programs: Hyatt GLOB, Marriott Lifetime PLT, UA 1K 1MM.
Posts: 1,728
I'm at SFO, our flight to Newark was supposed to start boarding ten minutes ago but delayed due to with with a new estimated departure time of ¯\_(ツ)_/¯. Perfect way for my connection from Incheon which was already delayed about two hours.
Oct 1, 2022, 2:55 pm
#14
Join Date: Apr 2018
Posts: 2
Been waiting on taxiway for 50 minutes past original departure time in Richmond, VA for RIC-DEN. The problem mentioned by the pilot was a systemwide outage on the computer system for load confirmations.
System seems to have just come online again a few minutes ago as he stated that at 4:52 PM Eastern time we’d gotten confirmation and are spinning up engines now.
System seems to have just come online again a few minutes ago as he stated that at 4:52 PM Eastern time we’d gotten confirmation and are spinning up engines now.
Oct 1, 2022, 2:55 pm
#15
Join Date: Jan 2005
Location: DC
Programs: UA 1K MM; AA Plat; Hertz Pres Circle, Hilton Diamond
Posts: 152
Did the u-turn on the taxiway at LAX. After a bit pilot confirmed details in this thread. Says systems are slowly coming back up, but I haven’t seen any UA birds take off yet.