[UA Survey] - "Help us update the United Polaris business class experience"
Apr 27, 2022, 4:10 pm
#1
Original Poster
Join Date: Apr 2007
Location: USA
Programs: 1K 1MM; Bonvoy Ambassador; Nat'l EE; Hertz PC; Hyatt Globalist
Posts: 2,465
[UA Survey] - "Help us update the United Polaris business class experience"
Received this today, and gosh did it feel good to vent on the pathetic offerings that are Polaris soft product these days.
A few things to note. They specifically asked about which onboard amenities were preferred. Choices rotated through 8 iterations of "least" and "most", with some options being - multiple desserts, noise cancelling headphones, amenity kit, hot towel after departure, pre-departure drink, craft cocktails, slippers and pajamas, and a few others I can't remember.
There was also a question about tray setups (both options don't look at all modern, innovative, or elegant.
This question however is super exciting, having additional craft cocktails (whether canned/bottled) or even MADE onboard would be a big step, all of those sound great and I believe can be found in just about all of the Polaris lounges today.
Interested to hear what others think!
Tell us what you'd like to see on
your next Polaris flight.
We're enhancing the Polaris business class experience and would love to hear your thoughts. We hope you have just a few minutes to complete our short survey.
your next Polaris flight.
We're enhancing the Polaris business class experience and would love to hear your thoughts. We hope you have just a few minutes to complete our short survey.
There was also a question about tray setups (both options don't look at all modern, innovative, or elegant.
This question however is super exciting, having additional craft cocktails (whether canned/bottled) or even MADE onboard would be a big step, all of those sound great and I believe can be found in just about all of the Polaris lounges today.
Interested to hear what others think!
Apr 27, 2022, 4:23 pm
#2
FlyerTalk Evangelist
Join Date: Sep 2003
Location: Honolulu Harbor
Programs: UA 1K
Posts: 15,025
"Update"??? They should just go back to the plans they had for Polaris catering at the outset and implement them. If UA is deciding what kind of tray set-up to serve the current meals on, count me as not impressed (I take "A" for its simplicity 
)
)
Apr 27, 2022, 4:42 pm
#4
FlyerTalk Evangelist
Join Date: Nov 2014
Location: MSP
Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 14,419
Agree - the first few months of Polaris weren't really internationally competitive, but were quite a bit better than now.
Apr 27, 2022, 4:47 pm
#5
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,466
Apr 27, 2022, 4:47 pm
#6
Join Date: Jul 2007
Location: San Francisco/Sydney
Programs: UA 1K/MM, Hilton Diamond, Marriott Something, IHG Gold, Hertz PC, Avis PC
Posts: 8,159
Got this as well. Focus on cocktails was interesting!
The two options were so similar it almost felt like a "spot the difference" quiz. I was expecting some additional options (same as the other question where it asks the same question multiple times with different options), but no...
The two options were so similar it almost felt like a "spot the difference" quiz. I was expecting some additional options (same as the other question where it asks the same question multiple times with different options), but no...
Apr 27, 2022, 5:15 pm
#7
Join Date: May 2011
Location: SFO
Programs: UA 1K
Posts: 721
I got a survey last month about wine service in Premium classes:
Tell us what you think.
Share your thoughts about travelling with United® in this short survey. Your feedback will help us understand and improve your wine experience onboard of our premium cabin.
Tell us what you think.
Share your thoughts about travelling with United® in this short survey. Your feedback will help us understand and improve your wine experience onboard of our premium cabin.
Apr 27, 2022, 5:21 pm
#8
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,063
They can't even get their service correct right now ... and they are discussing this? Got their priorities wrong in my books. Most customers prefer consistent service 100% of the time over superior service applied randomly.
Apr 27, 2022, 5:28 pm
#9
Join Date: Mar 2015
Location: NYC (Primarily EWR)
Programs: UA 1K / *G, Marriott Bonvoy Gold; Avis PC
Posts: 9,005
I would love it if they got the Paper Plane that they make in the lounge on board! But it strikes me, at least based on domestic F flights I have been on, that there are more important things to address first…
Apr 27, 2022, 7:30 pm
#10
Join Date: Dec 2019
Location: EWR
Programs: UA 1K, DL DM
Posts: 255
1. Delete candy crush from all FA phones so they don’t consistently just sit in the galley
………… (nothing comes close) ………….
7. Improved wine
8. improved cocktails (the made-to-order onboard sounds great)
9. Hot towel service
10. Desserts
11. literally anything else
………… (nothing comes close) ………….
7. Improved wine
8. improved cocktails (the made-to-order onboard sounds great)
9. Hot towel service
10. Desserts
11. literally anything else
Apr 27, 2022, 8:10 pm
#11
Join Date: Aug 2008
Location: PHL
Programs: UA 1K 1MM, Marriott Gold, IHG Platinum, Raddison Platinum, Avis Presidents Club
Posts: 5,271
Maybe they think they'll be able to filter the results in a way to make it look like customers are satisfied with the status quo and forward up the line
Apr 27, 2022, 8:17 pm
#13
FlyerTalk Evangelist
Join Date: Sep 2003
Location: Honolulu Harbor
Programs: UA 1K
Posts: 15,025
Apr 27, 2022, 8:47 pm
#14
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,857