PremiumPlus soft product changes - March 2022?
Apr 15, 2022, 12:53 pm
#121
Join Date: Oct 2021
Programs: UA Silver, HH Gold
Posts: 66
Good question that I should probably be able to answer. I'm not sure as I resigned myself to red wine and proceeded to sleep almost immediately afterwards. I have another flight in Premium Plus next week. I'll make sure to ask about liquor for purchase if again it isn't complimentary.
Apr 15, 2022, 10:04 pm
#122
FlyerTalk Evangelist
Join Date: Jun 2010
Location: TOA
Programs: HH Diamond, Marriott LTPP/Platinum Premier, Hyatt Lame-ist, UA !K
Posts: 20,061
Apr 16, 2022, 7:18 am
#123
Join Date: Dec 2002
Location: Tokyo, Japan
Programs: JAL Global Club & oneworld Sapphire, ANA SFC & Star Alliance Gold
Posts: 3,746
. I contacted two friends in Chicago, who said the message is clear on United Next - exec leaders truly believe the hard product carries the day - new seats, aircraft, TVs, etc - and claim to have tons of “customer data” to support this.
My friend in Finance said the guidance is getting focused now on everything that is operating expense - soft products, meals, labor / staffing levels, virtual vs in-person, compensation. We are already seeing this.
My friend in Finance said the guidance is getting focused now on everything that is operating expense - soft products, meals, labor / staffing levels, virtual vs in-person, compensation. We are already seeing this.
Apr 16, 2022, 8:05 am
#124
Join Date: Jun 2021
Location: Houston, TX
Programs: UA silver, Bonvoy silver
Posts: 2,828
Funny how the vast majority of brand name airlines around the world (who do devote attention and resources toward soft product, at least more attention than UA) seem to have a different view. Does UA management have some special insight that the rest of the world's airlines don't?
Last edited by Unitedloyalflyer; Apr 16, 2022 at 3:03 pm
Apr 30, 2022, 6:32 am
#125
Join Date: May 2005
Posts: 347
Any post mask rule changes?
On a PP DEN-LHR 2 weeks ago (with mask order in place) there was no hard liquor, and no refill offers. Pretty disappointing.
Has anyone flown long haul PP since the US mask order was yanked last week?
Looking at LHR-DEN soon and wondering what to expect.
Has anyone flown long haul PP since the US mask order was yanked last week?
Looking at LHR-DEN soon and wondering what to expect.
Apr 30, 2022, 9:42 am
#126
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,462
Why would there be a change to the soft product after mask rules changed?
Apr 30, 2022, 11:07 am
#127
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,856
As the thread discusses, the removal of spirts / hard liquor is a recent change and UA was well aware that a change in the mask mandate was on the horizon. And as other drinks / alcohol are offered, it would appear the recent change for PremPlus was more likely a expense issue and not related to masking.
Apr 30, 2022, 11:16 am
#128
Join Date: May 2005
Posts: 347
Apr 30, 2022, 11:34 am
#129
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,462
As WineCountryUA pointed out from earlier in this thread, cost considerations only.
Apr 30, 2022, 4:54 pm
#131
Join Date: Mar 2013
Location: SFO, ORD, IAD
Programs: UA Plat, AA Plat Pro, Hyatt Glob, Marriott Plat
Posts: 355
Don’t know if this counts but I recently paid for a Premium Plus seat SFO-EWR. It was ticketed as Premium Plus (Fare class A) and showed up separate from economy at booking, etc, etc.
I personally slept the whole flight so I didn’t mind not getting service. But, the FAs came through the cabin selling snack boxes and charging for alcoholic beverages. At least one person near me got in a fight about it, but I don’t think the FAs budged!
Then when deplaning I heard the FA talking to her colleague about how catering accidentally stocked a bunch of extra “hot meals”.
Oh well lol. I give this one a break because I’m sure there’s a lot of confusion about domestic PP service — given that it’s only a thing on transcon routes and other times it actually is basically the same as economy!
I personally slept the whole flight so I didn’t mind not getting service. But, the FAs came through the cabin selling snack boxes and charging for alcoholic beverages. At least one person near me got in a fight about it, but I don’t think the FAs budged!
Then when deplaning I heard the FA talking to her colleague about how catering accidentally stocked a bunch of extra “hot meals”
.Oh well lol. I give this one a break because I’m sure there’s a lot of confusion about domestic PP service — given that it’s only a thing on transcon routes and other times it actually is basically the same as economy!
Last edited by blahmeh14; Apr 30, 2022 at 5:01 pm
Apr 30, 2022, 5:11 pm
#132
FlyerTalk Evangelist
Join Date: Mar 2013
Programs: DL PM, MR Titanium/LTP, Hilton Diamond
Posts: 10,130
No complaints there given the 1010pm departure.
Breakfast was also offered (didn’t have) and I would say mask wearing in PP was probably 35% (including me when not eating).
Apr 30, 2022, 6:00 pm
#133
Join Date: Jun 2021
Location: Houston, TX
Programs: UA silver, Bonvoy silver
Posts: 2,828
Don’t know if this counts but I recently paid for a Premium Plus seat SFO-EWR. It was ticketed as Premium Plus (Fare class A) and showed up separate from economy at booking, etc, etc.
I personally slept the whole flight so I didn’t mind not getting service. But, the FAs came through the cabin selling snack boxes and charging for alcoholic beverages. At least one person near me got in a fight about it, but I don’t think the FAs budged!
Then when deplaning I heard the FA talking to her colleague about how catering accidentally stocked a bunch of extra “hot meals”.
Oh well lol. I give this one a break because I’m sure there’s a lot of confusion about domestic PP service — given that it’s only a thing on transcon routes and other times it actually is basically the same as economy!
I personally slept the whole flight so I didn’t mind not getting service. But, the FAs came through the cabin selling snack boxes and charging for alcoholic beverages. At least one person near me got in a fight about it, but I don’t think the FAs budged!
Then when deplaning I heard the FA talking to her colleague about how catering accidentally stocked a bunch of extra “hot meals”
.Oh well lol. I give this one a break because I’m sure there’s a lot of confusion about domestic PP service — given that it’s only a thing on transcon routes and other times it actually is basically the same as economy!
Apr 30, 2022, 6:33 pm
#134
Join Date: Sep 2005
Location: Sydney,Australia
Programs: UA 1K, QF Gold
Posts: 1,141
Jun 7, 2022, 4:42 pm
#135
Join Date: Jun 2008
Posts: 2,203
I posted something specific about my intl. PP meal in that thread. Reading back through this thread, it reminded me that there was one drink service - that served with dinner. After dinner, a mini bottle of water was handed to me. That was it - no offer refills, no 'would you like anything else.
I glad I tried the PP product, in terms of the seat on a 763, EWR LHR, especially after walking through Y on a full flight. I had a bit of sleep, which was nice.
I glad I tried the PP product, in terms of the seat on a 763, EWR LHR, especially after walking through Y on a full flight. I had a bit of sleep, which was nice.