FRA-ORD 12 Jan 22 cold food due to broken ovens. I can’t rereoute; compensation?
Jan 12, 2022, 12:24 pm
#16
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Join Date: Jun 2005
Posts: 57,595
I took LH TATL business class in December and had a great experience. Helped that my neighboring seat was empty on their 747-8, but the catering was outstanding and service was leaps above UA's lately. Would choose them again without question if the routing was right.
Jan 12, 2022, 1:44 pm
#17
Join Date: Nov 2000
Location: San Francisco
Programs: 1K 2.2MM
Posts: 2,352
If someone actually takes the flight, I would love to see what they serve in Polaris. Part of me thinks it might almost be better.
Not exactly high-quality meals being served out of the oven lately, and not like they are using them for the mixed nuts and rolls anyway.
Not exactly high-quality meals being served out of the oven lately, and not like they are using them for the mixed nuts and rolls anyway.
Jan 12, 2022, 1:57 pm
#18
Suspended
Join Date: Mar 2002
Location: Canada, USA, Europe
Programs: UA 1K
Posts: 31,452
I personally can't get hugely excited about this. I might have made a token effort to be rebooked on LH, but honestly, there's really nothing wrong with having lunch in the lounge, having a sandwich on board (there are plenty of decent options at FRA to buy something yourself), and then a proper dinner when in Chicago. It's not ideal, but my last few meals in Polaris have not been that great anyway. I don't know what the compensation protocol is, but I expect a few thousand miles are on their way to you.
Jan 12, 2022, 2:11 pm
#19
Join Date: Jun 2007
Location: JAX
Programs: UA Plat MM, AA Gold MM, Marriott LTT, Hyatt Globalist
Posts: 3,770
Jan 12, 2022, 2:48 pm
#20
Join Date: Jun 2014
Programs: UA MM
Posts: 4,126
Jan 12, 2022, 3:12 pm
#21
Join Date: Sep 2006
Location: HNL
Programs: UA GS4MM, MR LT Plat, Hilton Gold
Posts: 6,447
This. There was a time when I wouldn't even think of changing to an LH flight, but over the past 3 years, I change every time I can as long as the routing is comparable. Yes, the seats aren't as good as Polaris, but if I'm flying westbound, I really appreciate the real service in LH J.
Jan 12, 2022, 4:26 pm
#22
Join Date: Jul 2012
Location: Chicago
Posts: 1,161
Which actually have real service, right? I mean a 1-hour flight in Y on LH (I experienced PRG-MUC) gets you a sandwich and two rounds of free drinks, alcohol included. LH’s soft product is significantly stronger than that of UA.
Jan 12, 2022, 4:50 pm
#23
Original Poster
Join Date: Mar 2002
Location: DAL
Posts: 3,400
So it turns out the ovens were inop. I think it had something to do with the inbound having a cargo bay issue. I think the fans are stored there for it.
I got rebooked to LH via EWR. Sat in the upper deck. Food was great. Service reminded me of pre covid. Printed menus, multiple courses, and multiple chinaware.
When I got to EWR I explained the situation and they let me into Polaris! Actually getting into DFW earlier. Great recovery by UA all around.
I got rebooked to LH via EWR. Sat in the upper deck. Food was great. Service reminded me of pre covid. Printed menus, multiple courses, and multiple chinaware.
When I got to EWR I explained the situation and they let me into Polaris! Actually getting into DFW earlier. Great recovery by UA all around.
Jan 12, 2022, 9:07 pm
#25
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Join Date: Sep 2002
Location: LAX/TPE
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Posts: 42,205
So it turns out the ovens were inop. I think it had something to do with the inbound having a cargo bay issue. I think the fans are stored there for it.
I got rebooked to LH via EWR. Sat in the upper deck. Food was great. Service reminded me of pre covid. Printed menus, multiple courses, and multiple chinaware.
When I got to EWR I explained the situation and they let me into Polaris! Actually getting into DFW earlier. Great recovery by UA all around.
I got rebooked to LH via EWR. Sat in the upper deck. Food was great. Service reminded me of pre covid. Printed menus, multiple courses, and multiple chinaware.
When I got to EWR I explained the situation and they let me into Polaris! Actually getting into DFW earlier. Great recovery by UA all around.
Jan 12, 2022, 9:27 pm
#26
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Jan 12, 2022, 9:43 pm
#27
Join Date: Jul 2013
Programs: DYKWIA, But I'm a "Diamond Guest" UA 1K/2MM
Posts: 2,257
Let's be clear: Lufthansa's coach service is better than United's Polaris/Business service.
Jan 12, 2022, 9:46 pm
#28
Join Date: Jan 2016
Location: SFO
Programs: Marriott Ti/LTP
Posts: 1,329
Jan 12, 2022, 10:53 pm
#29
Join Date: Feb 2010
Location: London / Los Angeles
Programs: Hilton Diamond, IHG Diamond Ambassador, Marriott Platinum, Hyatt Globalist, BA Silver
Posts: 1,631
Just got this text for UA906 on Jan 12:
UA 906: We're sorry to let you know that hot meal service will be unavailable for your upcoming United flight to Chicago. Cold meal service will be provided as an alternative. As always, please feel free to bring your own snack of choice for your flight. If you need to rebook your flight, please view your options on the United app under the My United section or at https://fly.united.com
I'm in J, I don't think I can reroute, but do I also get certs???
UA 906: We're sorry to let you know that hot meal service will be unavailable for your upcoming United flight to Chicago. Cold meal service will be provided as an alternative. As always, please feel free to bring your own snack of choice for your flight. If you need to rebook your flight, please view your options on the United app under the My United section or at https://fly.united.com
I'm in J, I don't think I can reroute, but do I also get certs???