Originally Posted by GQsuperman (Post 34393377)

Was listed as 1,2,3 on the polaris upgrade list in the app from Y fare for myself and my family with 2 seats open applying plus points on an international flight last week. GS phone agent day before confirmed were were 1-3. GS agent in DEN calls me on my phone at the gate (rather than the overhead?) while boarding- so i walk up to the desk and ask why she was calling. They upgraded the 2 people at 5,6 to the last 2 polaris seats. She said i wasnt eligible to upgrade from economy to polaris. I indicated that wasnt true and showed i had applied 40pts for each and that were were first on the list in the app. She then said the other passengers were O class and should be upgraded before me since they were in Premium plus…but they were 1k. So, either upgrade list was wrong, prior GS phone agent was wrong, or the gate agent was wrong? The pinned thread seems to indicate GS would be upgraded using plus points over a 1k OAR (upgrade list in app seemed to confirm this)

Originally Posted by kirkwoodj (Post 34392497)

Boarded families with kids under 2 first at MKE this morning :rolleyes:

Originally Posted by GQsuperman (Post 34393377)

Was listed as 1,2,3 on the polaris upgrade list in the app from Y fare for myself and my family with 2 seats open applying plus points on an international flight last week. GS phone agent day before confirmed were were 1-3. GS agent in DEN calls me on my phone at the gate (rather than the overhead?) while boarding- so i walk up to the desk and ask why she was calling. They upgraded the 2 people at 5,6 to the last 2 polaris seats. She said i wasnt eligible to upgrade from economy to polaris. I indicated that wasnt true and showed i had applied 40pts for each and that were were first on the list in the app. She then said the other passengers were O class and should be upgraded before me since they were in Premium plus…but they were 1k. So, either upgrade list was wrong, prior GS phone agent was wrong, or the gate agent was wrong? The pinned thread seems to indicate GS would be upgraded using plus points over a 1k OAR (upgrade list in app seemed to confirm this)

Originally Posted by PBIFLL (Post 34393526)

Did you say something to the gate agent?

Originally Posted by GQsuperman (Post 34394146)

Seems a 1k on O fare with PP> GS on Y fare with PP. upgrade list doesnt think so, but agent did.

Originally Posted by PanAmWT (Post 34394552)

My understanding is, anyone on O fare > GS on Y with PP or UG miles. Does not have to be 1K. This is true at least within 24 hours of departure. Some people pointed out that GS still trumps O outside of 24 h because of PN. But at Gate even a nobody on O fare trumps GS Y with any upgrade instruments.

https://www.united.com/ual/en/us/fly...-priority.html
*On flights equipped with United Premium Plus, we will process requests to upgrade to business class for customers ticketed in United Premium Plus (fare classes O, A, R) before processing requests for customers ticketed in economy.

Originally Posted by porciuscato (Post 34385143)

If United develops a reputation of giving 2nd rate treatment to lifelong loyal customers, future lifelong customers will take note and go elsewhere.

Originally Posted by ctownflyer (Post 34395030)

So, like how they have treated lifetime club members, lifetime Silverwings members, lifetime MMers promised annual companion RPUs, and lifetime MMers that were close to earning a lifetime club membership?

Originally Posted by GQsuperman (Post 34393377)

Was listed as 1,2,3 on the polaris upgrade list in the app from Y fare for myself and my family with 2 seats open applying plus points on an international flight last week. GS phone agent day before confirmed were were 1-3. GS agent in DEN calls me on my phone at the gate (rather than the overhead?) while boarding- so i walk up to the desk and ask why she was calling. They upgraded the 2 people at 5,6 to the last 2 polaris seats. She said i wasnt eligible to upgrade from economy to polaris. I indicated that wasnt true and showed i had applied 40pts for each and that were were first on the list in the app. She then said the other passengers were O class and should be upgraded before me since they were in Premium plus…but they were 1k. So, either upgrade list was wrong, prior GS phone agent was wrong, or the gate agent was wrong? The pinned thread seems to indicate GS would be upgraded using plus points over a 1k OAR (upgrade list in app seemed to confirm this)

Originally Posted by greenpau (Post 34396401)

Just had this situation that validated this. I waitlisted two family members with no status who were booked in R, then myself on XN+PP. On waitlist, family members were #1 and #2, I was #4, with another traveler #3. Agent said #3 was a GS also on XN that had booked before me. I rebooked in O, reapplied PP, and I went to #1, family members shifted down to #2 and #3. We all cleared at gate. Other GS was cleared into Premium Plus.

Does appear that it is all O/A/R of any status that are cleared first before any member in Y.

Originally Posted by uanj (Post 34394733)

So at the gate O/A/R of any status will clear before anyone in the main cabin.

Originally Posted by Stopwatch430 (Post 34394907)

Does GS members get a full list of benefits upon receipt of an invitation? The website seems very clear that anyone in PP trumps a GS in Y and that's different from the Wiki on this page BUT the point is only cited to a GS agent.

Does beg the question why the computer prioritized the GS member.