UA took away all my miles while I tried to change an award ticket
Dec 27, 2021, 5:25 am
#16
A FlyerTalk Posting Legend
Join Date: Jun 2005
Posts: 57,604
Good news, after being on the phone over 3 hours with various UA reps I was able to speak to a supervisor at the MP service center. She could see the error UA made and she manually restored my account to where it should be now. I will need to call UA tomorrow and have them ticket. The 4 charges for taxes are still showing as pending on my credit card, if still there I will call about those and dilute 3 of the 4.
One shouldn't have to work so hard and spend hours undoing a UA computer glitch.
One shouldn't have to work so hard and spend hours undoing a UA computer glitch.
Dec 30, 2021, 1:20 pm
#17
Original Poster
Join Date: Mar 2005
Location: Kansas City, MO
Programs: AA Gold
Posts: 3,648
Update: I am not ticketed yet. UA is too busy dealing with all of their cancelled flights this week. I tried calling earlier and hold times were way too long. I'll give them a call next week, after New Year's holiday travel subsides. FYI: this is one time the twitter team was not able to help me. usually they get things done faster than calling but not this time. They were not able to issue the new tickets.
Dec 30, 2021, 1:58 pm
#18
FlyerTalk Evangelist
Join Date: Jun 2010
Location: TOA
Programs: HH Diamond, Marriott LTPP/Platinum Premier, Hyatt Lame-ist, UA !K
Posts: 20,061
Update: I am not ticketed yet. UA is too busy dealing with all of their cancelled flights this week. I tried calling earlier and hold times were way too long. I'll give them a call next week, after New Year's holiday travel subsides. FYI: this is one time the twitter team was not able to help me. usually they get things done faster than calling but not this time. They were not able to issue the new tickets.
David
Dec 30, 2021, 2:08 pm
#19
Original Member
Join Date: May 1998
Location: CT/NY
Programs: UA 1K/1MM, AA EXP, Marriott LT Titanium, Hyatt Globalist, IHG Plat Amb
Posts: 6,020
Update: I am not ticketed yet. UA is too busy dealing with all of their cancelled flights this week. I tried calling earlier and hold times were way too long. I'll give them a call next week, after New Year's holiday travel subsides. FYI: this is one time the twitter team was not able to help me. usually they get things done faster than calling but not this time. They were not able to issue the new tickets.
If not, just make new reservations and cancel the old ones.
The UA Twitter team is your front line reservation agent, nothing more. They can't force the ticketing desk to work faster if the partner has not confirmed the reservation.