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Regular Economy Ticket Rebooked into Basic Economy? by OTA

Regular Economy Ticket Rebooked into Basic Economy? by OTA

Old May 20, 20, 9:09 am
  #1  
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Regular Economy Ticket Rebooked into Basic Economy? by OTA

Premier Silver currently.

I had a RT ticket in V fare outbound, H fare return for 4/29-5/4, DSM<>PVR, that was cancelled due to COVID-19. This is for a wedding that has since been rescheduled. Unfortunately, this was booked as a package through Travelocity, since there was about $300 in savings with booking together. I have the original booking email showing this is "ECONOMY" class.

I called Travelocity and they rebooked me to the dates I needed, however, looking at the United website, it is giving me the "Basic Economy" banner and warning of no upgrades, seat selection, etc. Still V/H fares.

The odd thing here, is that on the United site, it still shows "CPU Requested" and allows me to pick my seats. Is this an error on the United website, or should I call in? Should I call UA, or Travelocity? Last thing I want is to miss out on E+ seats on day of departure, of potentially an upgrade. Not to mention the mileage earnings.

Original booking email:


United site showing current itin:
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Old May 20, 20, 10:02 am
  #2  
 
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If you booked with Travelocity - call Travelocity
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Old May 20, 20, 10:02 am
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I'd call UA first to make sure this isn't a display error on UA's end - you're still in V and H classes which don't look like BE. Worst they'll say is to call Travelocity.
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Old May 20, 20, 10:13 am
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Originally Posted by kevflyer View Post
I'd call UA first to make sure this isn't a display error on UA's end - you're still in V and H classes which don't look like BE. ...
Could be, BE is not just te lowest fare classes

Originally Posted by kevflyer View Post
Worst they'll say is to call Travelocity.
Sounds like a rebooking error, which will have to be corrected by TV
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Old May 20, 20, 10:25 am
  #5  
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UA CSR states this is not a BE ticket, must be a website error. However, somewhat disconcerting since there is no way to confirm.
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Old May 20, 20, 11:06 am
  #6  
 
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Originally Posted by shimps1 View Post
UA CSR states this is not a BE ticket, must be a website error. However, somewhat disconcerting since there is no way to confirm.
If it's letting you pick seats/apply upgrade I'd say this is right.
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Old May 20, 20, 12:13 pm
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Originally Posted by WineCountryUA View Post
Could be, BE is not just te lowest fare classes
Unless I missed an update somewhere along the line I thought that North America (including Mexico and Canada) BE was "N" fare class only? Transoceanic "BE" is, of course, another story and transcends all economy fare buckets.

That said, in this case it seems like a behind-the-scenes coding error.

SAP
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Old May 20, 20, 12:28 pm
  #8  
 
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Originally Posted by shimps1 View Post
UA CSR states this is not a BE ticket, must be a website error. However, somewhat disconcerting since there is no way to confirm.
Have you tried looking at the fare rules? There is a link displayed on United's reservation summary page. Sometimes it doesn't work, though.
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Old May 20, 20, 1:22 pm
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Originally Posted by fumje View Post
Have you tried looking at the fare rules? There is a link displayed on United's reservation summary page. Sometimes it doesn't work, though.
Here is all I could find, this is the "View Ticket Receipt" link. Not sure where the fare rules link is. Judging by the first bag free, I think I am in the clear, however, I'm not sure if that is the fare, or my Premier Silver.

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Old May 20, 20, 1:43 pm
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Originally Posted by shimps1 View Post
Here is all I could find, this is the "View Ticket Receipt" link. Not sure where the fare rules link is. Judging by the first bag free, I think I am in the clear, however, I'm not sure if that is the fare, or my Premier Silver.

img
I would guess United is getting confused by the bulk fare.

The fare rules link would be just below the IAH-DSM segment on the united website 'view your itinerary' page (your first screenshot). It is next to the links for 'Save to My trips', 'Inflight purchases', 'View ticket receipt', and 'Email receipt'.
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Old May 20, 20, 2:03 pm
  #11  
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Originally Posted by SAPriorityTag View Post
Unless I missed an update somewhere along the line I thought that North America (including Mexico and Canada) BE was "N" fare class only? Transoceanic "BE" is, of course, another story and transcends all economy fare buckets.....
Saw Internation and with a brain freeze. Correct solely in North America BE is "N"

Originally Posted by shimps1 View Post
Here is all I could find, this is the "View Ticket Receipt" link.....
Agree with the other post, BULK FARE could be the underlying cause
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Old May 20, 20, 2:46 pm
  #12  
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Originally Posted by shimps1 View Post
Here is all I could find, this is the "View Ticket Receipt" link. Not sure where the fare rules link is. Judging by the first bag free, I think I am in the clear, however, I'm not sure if that is the fare, or my Premier Silver.

Endorsements are NOCBBG/NOASR, so this is definitely endorsed as a Basic Economy ticket. Travelocity probably messed something up with the rebooking, but good luck getting anyone to admit that.
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Old May 20, 20, 5:12 pm
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Originally Posted by findark View Post
Endorsements are NOCBBG/NOASR, so this is definitely endorsed as a Basic Economy ticket. Travelocity probably messed something up with the rebooking, but good luck getting anyone to admit that.
Can you expand on what those mean?

Originally Posted by fumje View Post
I would guess United is getting confused by the bulk fare.

The fare rules link would be just below the IAH-DSM segment on the united website 'view your itinerary' page (your first screenshot). It is next to the links for 'Save to My trips', 'Inflight purchases', 'View ticket receipt', and 'Email receipt'.
Thanks.... There is no link there. Only "Inflight Purchases," "View Ticket Receipt," and "Email Receipt."

Last edited by WineCountryUA; May 20, 20 at 11:37 pm Reason: merged consecutive posts by same member
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Old May 20, 20, 5:16 pm
  #14  
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Originally Posted by shimps1 View Post
Can you expand on what those mean?
NOCBBG - NO CaBin BaG
NOASR.- NO Advance Seat Reservation

Whether or not UA's computers will actually enforce this is anyone's guess.
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Old May 20, 20, 5:19 pm
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Originally Posted by jsloan View Post
NOCBBG - NO CaBin BaG
NOASR.- NO Advance Seat Reservation

Whether or not UA's computers will actually enforce this is anyone's guess.
Yea, this is the odd part... Obviously it shows that an upgrade was requested, and I was able to select seats. Both of which would not be available on a BE booking.

So, what should my next move be? Calling UA, the CSR states it's a "Bulk fare" but not BE, however fare rules are showing BE like characteristics. Should I HUCA with UA and see if I can get more clarification?

Last edited by WineCountryUA; May 20, 20 at 11:38 pm Reason: merged consecutive posts by same member
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