Premier Silver currently.

I had a RT ticket in V fare outbound, H fare return for 4/29-5/4, DSM<>PVR, that was cancelled due to COVID-19. This is for a wedding that has since been rescheduled. Unfortunately, this was booked as a package through Travelocity, since there was about $300 in savings with booking together. I have the original booking email showing this is "ECONOMY" class.

I called Travelocity and they rebooked me to the dates I needed, however, looking at the United website, it is giving me the "Basic Economy" banner and warning of no upgrades, seat selection, etc. Still V/H fares.

The odd thing here, is that on the United site, it still shows "CPU Requested" and allows me to pick my seats. Is this an error on the United website, or should I call in? Should I call UA, or Travelocity? Last thing I want is to miss out on E+ seats on day of departure, of potentially an upgrade. Not to mention the mileage earnings.

 

If you booked with Travelocity - call Travelocity

 

I'd call UA first to make sure this isn't a display error on UA's end - you're still in V and H classes which don't look like BE. Worst they'll say is to call Travelocity.

 

Could be, BE is not just te lowest fare classes

Sounds like a rebooking error, which will have to be corrected by TV

 

UA CSR states this is not a BE ticket, must be a website error. However, somewhat disconcerting since there is no way to confirm.

 

If it's letting you pick seats/apply upgrade I'd say this is right.

 

Unless I missed an update somewhere along the line I thought that North America (including Mexico and Canada) BE was "N" fare class only? Transoceanic "BE" is, of course, another story and transcends all economy fare buckets.

That said, in this case it seems like a behind-the-scenes coding error.

SAP

 

Have you tried looking at the fare rules? There is a link displayed on United's reservation summary page. Sometimes it doesn't work, though.

 

Here is all I could find, this is the "View Ticket Receipt" link. Not sure where the fare rules link is. Judging by the first bag free, I think I am in the clear, however, I'm not sure if that is the fare, or my Premier Silver.

 

I would guess United is getting confused by the bulk fare.

The fare rules link would be just below the IAH-DSM segment on the united website 'view your itinerary' page (your first screenshot). It is next to the links for 'Save to My trips', 'Inflight purchases', 'View ticket receipt', and 'Email receipt'.

 

Saw Internation and with a brain freeze. Correct solely in North America BE is "N"

Agree with the other post, BULK FARE could be the underlying cause

 

Endorsements are NOCBBG/NOASR, so this is definitely endorsed as a Basic Economy ticket. Travelocity probably messed something up with the rebooking, but good luck getting anyone to admit that.

 

Can you expand on what those mean?

Thanks.... There is no link there. Only "Inflight Purchases," "View Ticket Receipt," and "Email Receipt."

 

NOCBBG - NO CaBin BaG
NOASR.- NO Advance Seat Reservation

Whether or not UA's computers will actually enforce this is anyone's guess.

 

Yea, this is the odd part... Obviously it shows that an upgrade was requested, and I was able to select seats. Both of which would not be available on a BE booking.

So, what should my next move be? Calling UA, the CSR states it's a "Bulk fare" but not BE, however fare rules are showing BE like characteristics. Should I HUCA with UA and see if I can get more clarification?