Denied Boarding by LX, UA 016 Ticket Stock (Due to COVID19 "designated airport" rule)
Mar 28, 2020, 11:02 am
#1
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Denied Boarding by LX, UA 016 Ticket Stock (Due to COVID19 "designated airport" rule)
Denied boarding by Swiss originating in BCN connecting via ZRH and KIX on Swiss and transit on United from KIX to GUM. Advised by United to reroute to HNL or other approved US cities (13 or so). Swiss denied boarding to Japan (we are US citizens without Japan entry restrictions). Question: wasn't Swiss obligated to fly us to Japan? We would have then flown to HNL from KIX. Denied boarding at BCN gate, offloaded bags and told to see United. Swiss claims denied entry to GUM. But that was not the case...had to reroute via approved airports once in KIX. Travel was two weeks ago, prior to Japan quarantine and on Day 1 of the designated airport rule.
Last edited by asiapacflyer; Mar 28, 2020 at 11:40 am Reason: updated info.
Mar 28, 2020, 11:15 am
#2
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Probably not a UA forum question but GUM is not an allowed entry point from those entring from certain COVID areas. A such, I suspect LX was correct in refusing to transport. Your ticket was "not valid" -- so allowing your travel to start knowing it was not valid would have exposed LX to significant fines / expenses.
If before boarding you had changed to HNL, then LX may have allowed -- but saying you were going to make the change in NRT is not sufficient.
BTW, there is a mandatory quarantine requirement on arriving at HNL. As does Japan (not on transit).
If before boarding you had changed to HNL, then LX may have allowed -- but saying you were going to make the change in NRT is not sufficient.
BTW, there is a mandatory quarantine requirement on arriving at HNL. As does Japan (not on transit).
Mar 28, 2020, 11:17 am
#3
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Japan has a mandatory 14-day quarantine period for travelers from Schengen countries, among other places (including from the US). Are you entering the country, or just transiting?
...including Japanese citizens, will be required to self-quarantine for a period of 14 days at a designated facility, and to avoid using any public transportation, including taxis, trains, and buses, until after the 14-day period. Transiting on a domestic flight within Japan is also considered public transportation, so you will not be allowed to fly to your onward destination in Japan until completing the 14-day self-quarantine. The self-quarantine location may be your residence if you live in Japan or a hotel, but the Japanese government reserves the right to “designate” the location of your self-quarantine. Travelers should be prepared for travel restrictions to be put into effect with little or no advance notice.
Mar 28, 2020, 11:22 am
#4
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Thanks. I should have said departure was March 14 before the Q.
Thanks! travel was two weeks ago prior to Hawaii and Japan quarantines
Thanks! travel was two weeks ago prior to Hawaii and Japan quarantines
Last edited by WineCountryUA; Mar 28, 2020 at 11:52 am Reason: merging consecutive posts by same member
Mar 28, 2020, 11:34 am
#6
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The question still remains: Why didn't you change your ticket with United BEFORE you fly? Swiss definitely wouldn't want to take the risk if they still see that your ticket takes you to GUM, an airport not on the list of approved entry points.
Mar 28, 2020, 11:39 am
#7
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Mar 28, 2020, 11:54 am
#9
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What was the date when the booking was made?
Back to the original question
To be more explicit, LX obligation was to get you to GUM and it was not required to do that via Japan. You purchase tickets for a destination and specific routing is not required
LX obligation is to verify before boarding you are eligible for the destination.,
Back to the original question
To be more explicit, LX obligation was to get you to GUM and it was not required to do that via Japan. You purchase tickets for a destination and specific routing is not required
LX obligation is to verify before boarding you are eligible for the destination.,
Mar 28, 2020, 1:02 pm
#10
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If it is on 016 ticket stock then you should have contacted UA to fix this. Seems correct that LX denied you boarding at BCN. The 'maybe we'll re-route once in Japan' won't fly.
Mar 28, 2020, 2:50 pm
#11
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Mar 28, 2020, 3:13 pm
#12
Original Poster
Join Date: May 2005
Posts: 78
What was the date when the booking was made?
Back to the original question
To be more explicit, LX obligation was to get you to GUM and it was not required to do that via Japan. You purchase tickets for a destination and specific routing is not required
LX obligation is to verify before boarding you are eligible for the destination.,
Back to the original question
To be more explicit, LX obligation was to get you to GUM and it was not required to do that via Japan. You purchase tickets for a destination and specific routing is not required
LX obligation is to verify before boarding you are eligible for the destination.,
changed ticketing route the day prior to departure. only found out at the boarding gate!
United booked this route day prior to departure....city lock down...
Last edited by WineCountryUA; Mar 28, 2020 at 3:23 pm Reason: merging consecutive/update posts by same member