Apr 18, 2020, 1:31 pm
Last edit by: WineCountryUA
This is an archive thread, the active thread is https://www.flyertalk.com/forum/unit...ll-cabins.html
Updated posting July 2020 - Ice, tea and coffee returns and some small food enhancements.
orignal posting
crew meals, covered by contract, appear minimally changed
Updated posting July 2020 - Ice, tea and coffee returns and some small food enhancements.
Safety updates to inflight dining
Your safety and the safety of our employees is our highest priority. To try and further limit potential exposure to coronavirus (COVID-19) on board, we’re temporarily adjusting our inflight service as of March 29 and will be moving to primarily pre-packaged foods and sealed beverages. Preorder meals and food for purchase will not be available. We’re also unable to offer special meals except for Kosher meals on flights to and from Tel Aviv.
Beverage changes for all flights
We will be offering sealed beverages on all flights. If you’re on a flight under 1 hour, you’ll receive beverages on request. We’ll also offer coffee and tea on domestic flights departing before 9:45 a.m. and on all international and premium transcontinental flights. Non-alcoholic beverages are complimentary, and alcoholic beverages are complimentary in premium cabins. Wine and beer are also complimentary in United Economy® on long-haul international flights.
Food changes for domestic flights
We won't have snacks available in United Economy for flights under 2 hours and 20 minutes or in United First® for flights under 1 hour. As always, you're welcome to bring snacks on board. For flights between 1 hour and 2 hours and 20 minutes in United First, you'll receive an "all-in-one" snack bag with a wrapped sanitizer wipe, 8.5-ounce bottled water and two snacks.
For flights 2 hours and 20 minutes or longer, you'll receive an "all-in-one" snack bag with a wrapped sanitizer wipe, 8.5-ounce bottled water and two snacks in United Economy. In the premium cabin, you'll be offered a snack box.
Food changes for premium transcontinental flights
If you're flying in United Economy or Economy Plus®, you'll receive an "all-in-one" snack bag with a wrapped sanitizer wipe, 8.5-ounce bottled water and two snacks. Customers in the premium cabin will receive their meal with their entrée choice covered and will be offered a packaged snack for pre-arrival.
Food changes for international flights
In United Economy®, you’ll receive an entrée, a snack and packaged dessert, as well as pre-packed mid-flight and pre-arrival items on select flights. Everything is served packaged or covered for you to unwrap.
In United Premium Plus® and United Polaris® business class, your entrée, dessert and bread will be served together. Everything is served packaged or covered for you to unwrap. You’ll receive a pre-packaged snack for midflight and a fresh packaged meal for pre-arrival on select flights.
Your safety and the safety of our employees is our highest priority. To try and further limit potential exposure to coronavirus (COVID-19) on board, we’re temporarily adjusting our inflight service as of March 29 and will be moving to primarily pre-packaged foods and sealed beverages. Preorder meals and food for purchase will not be available. We’re also unable to offer special meals except for Kosher meals on flights to and from Tel Aviv.
Beverage changes for all flights
We will be offering sealed beverages on all flights. If you’re on a flight under 1 hour, you’ll receive beverages on request. We’ll also offer coffee and tea on domestic flights departing before 9:45 a.m. and on all international and premium transcontinental flights. Non-alcoholic beverages are complimentary, and alcoholic beverages are complimentary in premium cabins. Wine and beer are also complimentary in United Economy® on long-haul international flights.
Food changes for domestic flights
We won't have snacks available in United Economy for flights under 2 hours and 20 minutes or in United First® for flights under 1 hour. As always, you're welcome to bring snacks on board. For flights between 1 hour and 2 hours and 20 minutes in United First, you'll receive an "all-in-one" snack bag with a wrapped sanitizer wipe, 8.5-ounce bottled water and two snacks.
For flights 2 hours and 20 minutes or longer, you'll receive an "all-in-one" snack bag with a wrapped sanitizer wipe, 8.5-ounce bottled water and two snacks in United Economy. In the premium cabin, you'll be offered a snack box.
Food changes for premium transcontinental flights
If you're flying in United Economy or Economy Plus®, you'll receive an "all-in-one" snack bag with a wrapped sanitizer wipe, 8.5-ounce bottled water and two snacks. Customers in the premium cabin will receive their meal with their entrée choice covered and will be offered a packaged snack for pre-arrival.
Food changes for international flights
In United Economy®, you’ll receive an entrée, a snack and packaged dessert, as well as pre-packed mid-flight and pre-arrival items on select flights. Everything is served packaged or covered for you to unwrap.
In United Premium Plus® and United Polaris® business class, your entrée, dessert and bread will be served together. Everything is served packaged or covered for you to unwrap. You’ll receive a pre-packaged snack for midflight and a fresh packaged meal for pre-arrival on select flights.
Safety updates to inflight dining
Your safety and the safety of our employees is our highest priority. To try and further limit potential exposure to coronavirus (COVID-19) on board, we’re temporarily adjusting our inflight service as of March 29 and will be moving to primarily pre-packaged foods and sealed beverages. Preorder meals and food for purchase will not be available. We’re also unable to offer special meals except for Kosher meals on flights to and from Tel Aviv.
Beverage changes for all flights
We will only offer sealed beverages and we will no longer offer ice, coffee and tea service, and poured alcohol. Instead of pouring you water from a large bottle, we’ll provide sealed individual water bottles. In premium cabins, we will offer beer and individual wines. Flights under 2 hours and 20 minutes will only have beverages on request.
Food changes for domestic flights
For flights under 2 hours and 20 minutes, we will not offer a snack service in any cabin. As always, you’re welcome to bring snacks on board.
For flights over 2 hours and 20 minutes, you will receive your choice of pretzels, a stroopwafel or cookies in United Economy®. In the premium cabin, you’ll be offered a snackbox.
Food changes for premium transcontinental flights
If you’re flying in United Economy or Economy Plus®, you’ll be offered a snack choice. Customers in the premium cabin will receive their packaged meal with their entrée choice covered and will be offered a packaged snack for pre-arrival.
Food changes for international flights
In United Economy®, you’ll receive an entrée, a snack and packaged dessert, as well as pre-packed mid-flight and pre-arrival items on select flights. Everything is served packaged or covered for you to unwrap.
In United Premium Plus® and United Polaris® business class, your entrée, dessert and bread will be served together. Everything is served packaged or covered for you to unwrap. You’ll receive a pre-packaged snack for midflight and a fresh packaged meal for pre-arrival.
Your safety and the safety of our employees is our highest priority. To try and further limit potential exposure to coronavirus (COVID-19) on board, we’re temporarily adjusting our inflight service as of March 29 and will be moving to primarily pre-packaged foods and sealed beverages. Preorder meals and food for purchase will not be available. We’re also unable to offer special meals except for Kosher meals on flights to and from Tel Aviv.
Beverage changes for all flights
We will only offer sealed beverages and we will no longer offer ice, coffee and tea service, and poured alcohol. Instead of pouring you water from a large bottle, we’ll provide sealed individual water bottles. In premium cabins, we will offer beer and individual wines. Flights under 2 hours and 20 minutes will only have beverages on request.
Food changes for domestic flights
For flights under 2 hours and 20 minutes, we will not offer a snack service in any cabin. As always, you’re welcome to bring snacks on board.
For flights over 2 hours and 20 minutes, you will receive your choice of pretzels, a stroopwafel or cookies in United Economy®. In the premium cabin, you’ll be offered a snackbox.
Food changes for premium transcontinental flights
If you’re flying in United Economy or Economy Plus®, you’ll be offered a snack choice. Customers in the premium cabin will receive their packaged meal with their entrée choice covered and will be offered a packaged snack for pre-arrival.
Food changes for international flights
In United Economy®, you’ll receive an entrée, a snack and packaged dessert, as well as pre-packed mid-flight and pre-arrival items on select flights. Everything is served packaged or covered for you to unwrap.
In United Premium Plus® and United Polaris® business class, your entrée, dessert and bread will be served together. Everything is served packaged or covered for you to unwrap. You’ll receive a pre-packaged snack for midflight and a fresh packaged meal for pre-arrival.
crew meals, covered by contract, appear minimally changed
COVID Era UA inflight service changes {Archive}
Sep 18, 2020, 1:26 pm
#901
FlyerTalk Evangelist
Join Date: Mar 2002
Location: Saipan, MP 96950 USA (Commonwealth of the Northern Mariana Islands = the CNMI)
Programs: UA Silver, Hilton Silver. Life: UA .57 MM, United & Admirals Clubs (spousal), Marriott Platinum
Posts: 15,067
Can someone please LMK [let me know] what to expect on a p.s. flight these days? I've not taken p.s. service in years and today is certainly my first time during Covid. I'm imagining most of the stuff outlined on the United page (https://www.united.com/ual/en/us/fly...-services.html) no longer applies. Do they still provide amenity kits? What are the food options these days? And do they still provide "bedding" (e.g. pillow and blankets?)
Thanks!
-RM
Thanks!
-RM
https://www.flyertalk.com/forum/unit...ted-clubs.html
Sep 18, 2020, 4:20 pm
#902
Join Date: Oct 2016
Location: SBA
Programs: UA Gold 1MM, Marriott Gold, IHG Plat, Hertz PC
Posts: 941
Slightly off topic - but amazed (or maybe not!) that the United website still references the showers at UC. Personally I'd be pretty annoyed if I upgraded on a PS red-eye flight with the expectation, per United's website, that there would be a shower available before an important meeting, only to show up and there wasn't 
Sep 18, 2020, 4:34 pm
#903
Join Date: Sep 2006
Location: HNL
Programs: UA GS4MM, MR LT Plat, Hilton Gold
Posts: 6,447
Slightly off topic - but amazed (or maybe not!) that the United website still references the showers at UC. Personally I'd be pretty annoyed if I upgraded on a PS red-eye flight with the expectation, per United's website, that there would be a shower available before an important meeting, only to show up and there wasn't
Visit an airport lounge to get ready for the day ahead
United Business customers are invited to visit the United Club℠ location available at their destination to freshen up, enjoy a light meal or snack, and prepare to hit the ground running. Complimentary Wi-Fi is available at all locations, and business services are available at most locations.
Sep 18, 2020, 7:44 pm
#904
FlyerTalk Evangelist
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
Posts: 12,809
Good luck finding something halfway decent that’s actually open. Most airport concession areas are a ghost town and the things that are open are usually nasty fast food or grab and go 7-11 style salads/sandwiches. Tough to find a good airport restaurant at the moment.
Sep 19, 2020, 12:06 pm
#905
Join Date: Oct 2016
Location: SBA
Programs: UA Gold 1MM, Marriott Gold, IHG Plat, Hertz PC
Posts: 941
CLT and DFW were to the point of being very crowded, IMO.
Sep 19, 2020, 1:51 pm
#906
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,471
You consider LAX and IAD to have almost everything open? They have definitely reopened to an extent, but it is largely concessions such as Wendy's or Dunkin'. I can't speak to BTV/CLT/DFW, although my memory is that BTV has basically one vendor (Skinny Pancake).
Sep 19, 2020, 5:51 pm
#907
FlyerTalk Evangelist
Join Date: Dec 2004
Location: East Coast
Programs: AA CONCIERGE KEY & 1MM, HILTON DIAMOND
Posts: 11,970
Sep 19, 2020, 9:14 pm
#908
FlyerTalk Evangelist
Join Date: Feb 2007
Location: Los Angeles / Basel
Programs: UA 1K MM, AA EXP, Hyatt Globalist
Posts: 26,930
Sep 19, 2020, 9:38 pm
#909
FlyerTalk Evangelist
Join Date: Oct 2003
Location: Floating around
Programs: UA 1K (1MM), DL Gold (1MM), Marriott LTT
Posts: 10,346
When I took EWR-LAX this month, pillow and (thin) blanket were on seats. All alcoholic drinks were available except for pouring white/red wines in glass. The foods were in wrap. See the Let’s eat thread for details. The amenity kit is barely minimum with eye shade and lotions.
-RM
Sep 19, 2020, 9:42 pm
#910
FlyerTalk Evangelist
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,186
I could tell you that AA is trying to market that they currently have the most superior offerings in Domestic First ( not premium-transcontinental ) compared to other carriers. Similar thing applies to their clubs. I wouldn't be surprised if AA re-introduces hot full course meals on flights over 2200 miles until the end of this year.
Sep 19, 2020, 9:51 pm
#911
FlyerTalk Evangelist
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
Posts: 12,809
I could tell you that AA is trying to market that they currently have the most superior offerings in Domestic First ( not premium-transcontinental ) compared to other carriers. Similar thing applies to their clubs. I wouldn't be surprised if AA re-introduces hot full course meals on flights over 2200 miles until the end of this year.
Admirals Clubs are another story. I wasn’t impressed personally. Some soupy Mac and cheese and tortilla soup was all I got. Not really acceptable for me in a lounge on a transcon flagship F ticket. Should have had FFD.
Sep 19, 2020, 10:25 pm
#912
FlyerTalk Evangelist
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,186
If I would like to relate JetBlue's Mint offering to United's Polaris offerings, I could tell you that United relies on their loyal passengers in New Jersey ( maybe some parts of New York ), Los Angeles and San Fransisco. United has a much stronger mileage program + credit card agreements and has much better status benefits from JetBlue so United might still have passengers at this time.
However, it's true that it's a huge downgrade to what was offered pre-COVID.
Sep 20, 2020, 2:31 am
#913
Join Date: Oct 2013
Location: SFO
Programs: UA 1K, AA EXP, Hyatt Glob, Hilton Diamond, Marriott Plat, Total Wine & More Reserve
Posts: 4,531
Passed through DFW earlier this month, and this was my observation as well. In fact, it didn't appear all that much different than pre-Covid in terms of the number of people in the terminals.
(There were fewer people in Terminal D however, presumably due to reduced volume of intl flights).
Also noticed the same thing at LAX T4 (AA). Crowded like before.
(There were fewer people in Terminal D however, presumably due to reduced volume of intl flights).
Also noticed the same thing at LAX T4 (AA). Crowded like before.
Sep 21, 2020, 2:12 pm
#914
Join Date: Oct 2016
Location: SBA
Programs: UA Gold 1MM, Marriott Gold, IHG Plat, Hertz PC
Posts: 941
Yes, in the United terminal I went through - T7 in LAX I don't recall many places being closed. UC club was open too. In IAD I was in the A terminal for United. Went to the Finkin and Fox which was a full service sit down restaurant. They even allowed me to order and have a drink while I was in line. BTV has only one restaurant, and it was open. I flew American back and went to a sushi restaurant in CLT. DFW everything was open that I saw. PP lounge open too.
Sep 21, 2020, 3:22 pm
#915
Join Date: Jan 2017
Programs: United
Posts: 73
Flew three flights on Wednesday, 9/16, all up front:
UA235, IAH-DEN (737-900); snackbox offered, proactive drink service
UA500, DEN-ORD (777-200); snack box offered, proactive drink service; friendly flight attendants making the rounds
UA3582, ORD-TVC (ERJ-170); drinks upon request, no issue with a refill. Again, friendly service.
Flew one flight on Sunday, 9/20, up front:
UA1645, DEN-IAH (757-200); snack box and drink provided, refill upon request. Nice crew.
I get the feeling that the snack box is around for a while as it seems to streamline service and most passengers accept them. I really wish UA would bring back glassware...
Flights were crowded. DEN was packed on both days I visited; felt almost like pre-CV19 days.
UA235, IAH-DEN (737-900); snackbox offered, proactive drink service
UA500, DEN-ORD (777-200); snack box offered, proactive drink service; friendly flight attendants making the rounds
UA3582, ORD-TVC (ERJ-170); drinks upon request, no issue with a refill. Again, friendly service.
Flew one flight on Sunday, 9/20, up front:
UA1645, DEN-IAH (757-200); snack box and drink provided, refill upon request. Nice crew.
I get the feeling that the snack box is around for a while as it seems to streamline service and most passengers accept them. I really wish UA would bring back glassware...
Flights were crowded. DEN was packed on both days I visited; felt almost like pre-CV19 days.