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Old Mar 18, 2020, 10:15 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: WineCountryUA
To check status of a particular UC or PL
https://www.united.com/en/us/fly/tra...locations.html

--- 13 July 2022 update 40 UC locations (31 airports) are now open
These United Club locations are currently open:
  • Atlanta (North Terminal, Concourse T, between Gates 11 and 12)
  • Austin (near Gate 22)
  • Boston (near Gate B24)
  • Chicago O’Hare (near Gate B6, near Gate B18, near Gate C16 and across from Gate F9)
  • Cleveland (between Gates C14 and C16)
  • Dallas/Fort Worth (between Gates E6 and E7)
  • Denver (near Gate B32 and Popup near B59)
  • Fort Lauderdale (near Gate C1)
  • Honolulu (above Gates G2 and G3)
  • Houston Intercontinental (near Gate E11, Gate C1, Gate C33 and Terminal B, South Mezzanine)
  • Las Vegas (between Gates D33 and D35)
  • London Heathrow (Terminal T2b, up one level across from Gate B46)
  • Los Angeles (near Gate 71A)
  • Mexico City (Airside, Mezzanine Level, Terminal 1 near Gate H)
  • Minneapolis (Concourse E, between Gates E6 and E8)
  • New Orleans (neat Gate 7)
  • New York/LaGuardia (near entrance of Gates 40-59)
  • New York/Newark (near Gate C74, near Gate C93 (PopUp), and Term A2)
  • Orange County, CA (near Gate 9)
  • Orlando (near Gate B43)
  • Philadelphia (between Concourses C and D)
  • PDX (Concourse E, Gate E1) website not yet undated
  • Raleigh/Durham (across from Gates D1 and D3)
  • San Antonio (between Gates B3 and B5)
  • San Diego (between Gates 47 and 48)
  • San Francisco (near Gate E4, and near Gate F11, and between Gates G6 and G9)
  • Seattle (across from Gate A10)
  • Washington Dulles (near Gate C7, near Gate D8 and near Gate 17)
  • Washington Reagan (near Gate 11 in Terminal B)
International UCs
  • LHR is open
  • MEX is open
  • NRT, HKG, GUM are closed
Polaris Lounges
  • IAD -- opened 21 Oct 2021
  • EWR - opened 15 Nov 2021
  • IAH -- opened 30 Nov 2021
  • ORD - opened 7 Dec 2021
  • SFO - opened 4 Jan 2022
  • LAX - opened 2 March 2022
and
Other UCs
DEN East (B44) closed (Sept 2021) for renovations -- up to a year, maybe will have a mini-Polaris section; Popup now open near B59.
No updates on reopening of the SFO Mezziane UC (no longer listed at all), IAD Midfield, near C4, or IAH Terminal A-A9

And some dated info for other clubs / lounges - unclear if still on this schedule with the delay in return of international business travel
Re-openned International UCs ( LHR, NRT, MEX, & GUM) HKG has not re-openned
And under construction
The new EWR UC is under active construction (?May 2022) Openning May 2022
The PHX UC, in the new terminal, summer 2022?
================================================== ====================
Older information (potentially out of date)


List of UCs, PLs and (any) ALs - as of 2020-03-29:

Code:
ID Airport Type Open? Location
-- ------- ---- ----- --------
1 ATL United Club Open Terminal T, Gates 11/12
2 AUS United Club Open West Concourse, Gate 22
3 BOS United Club Open Terminal B, Gate 24
4 ORD Polaris Lounge Closed Terminal 1, C Concourse, Gate C18
5 ORD United Club Closed Terminal 1, B Concourse, Gate B18
6 ORD United Club Open Terminal 1, B Concourse, Gate B6
7 ORD United Club Open Terminal 1, C Concourse, Gate C16
8 ORD United Club Closed Terminal 2, F Concourse, Gate F8
9 CLE United Club Open Gates C14/C16
10 DFW United Club Open Terminal E, Gates E6/E7
11 DEN United Club Closed Concourse B, Gate B32
12 DEN United Club Open Concourse B, Gate B44
13 FLL United Club Open Terminal 1, Gate C1
14 GUM United Club Closed Gates 10/11
15 HKG United Club Closed West Concourse, Room 7W504
16 HNL United Club Open Diamond Head Concourse, Gates G2/G3
17 IAH United Club Open Terminal E, Gates E11/E12
18 IAH United Club Closed Terminal C, Gate C33
19 IAH United Club Closed Terminal B, UX Ticket Counter
20 IAH United Club Closed Terminal A, Gate A9
21 IAH United Club Open Terminal C, Gate C1
22 IAH Polaris Lounge Closed Terminal E, Gate E12
23 LAS United Club Open Concourse D, Gates 33/35
24 LHR United Club Open Terminal 2, Gate B46
25 LAX United Club Open Terminal 7, Gate 71A
26 LAX Polaris Lounge Closed Terminal 7, Gates 73/75A
27 MEX United Club Closed Terminal 1, Gate H
28 MSP United Club Open Concourse E, Gates E6/E8
MSY United Club Closed Concourse C, Gate C7
29 LGA United Club Open Terminal B, Gates 40-59 Entrance
30 EWR United Club Open Terminal C, Gate C74
31 EWR United Club Closed Terminal A, Concourse A2
32 EWR United Club Closed Terminal C, Gate C93
33 EWR United Club Gone Terminal C, Gate C124
34 EWR Polaris Lounge Open Terminal C, Gates C102/C120
35 SNA United Club Open Gate 9
36 MCO United Club Open Concourse B, Gate 43
37 PHL United Club Closed Level 2, Concourses C/D
38 PHX United Club Closed (was Terminal 2, Gate 7, to be Terminal 3)
39 PDX United Club Open Concourse E, Gate E1
RDU United Club Closed Terminal 2, Gates D1/D3
40 SAT United Club Open Terminal B, Gates B3/B5
41 SAN United Club Open Terminal 2, Mezzanine Level, Gates 47/48
42 SFO United Club Open International Terminal, Boarding Area G, G6/G9
43 SFO United Club Open Terminal 3, Boarding Area F, Rotunda, Gate F11
44 SFO United Club Closed Terminal 3, Boarding Area E, Gate E4
45 SFO United Club Closed Terminal 3, Mezzanine Level, Gate E2
46 SFO Polaris Lounge Closed International Terminal, Security Checkpoint
47 SFO Arrivals Lounge Gone Terminal 3, Baggage Level
48 SEA United Club Open Concourse A, Mezzanine Level, Gate A10
49 NRT United Club Closed Satellite 3, Airside
50 DCA United Club Open Terminal B, Gate 11
51 IAD United Club Closed Concourse C, Gate C4
52 IAD United Club Closed Concourse C, Gate C7
53 IAD United Club Open Concourse D, Gate D8
54 IAD United Club Open Concourse C, Gate C17

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COVID19: PL/UCs Suspended Ops; 40 UCs are now opened; All PLs open.

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Old Mar 17, 2020, 3:23 pm
  #31  
Original Poster
 
Join Date: Mar 2001
Location: New York / Hawaii
Programs: UA Global Services, HH Diamond
Posts: 5,178
Is Classified srill open at EWR still? I know UA would sometimes send passengers there at their expense. Wonder if anyone is getting vouchers to dine there while the other lounges close.
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Old Mar 17, 2020, 3:28 pm
  #32  
 
Join Date: Feb 2009
Location: CLE
Programs: UA 1K MM, DL Plat
Posts: 982
Originally Posted by Weatherboy
Is Classified srill open at EWR still? I know UA would sometimes send passengers there at their expense. Wonder if anyone is getting vouchers to dine there while the other lounges close.
Not likely... remember that restaurants are closed unless it's for delivery or takeout. As far as I'm aware, that includes airports. Classified isn't a takeout restaurant, so I presume it's completely shut.
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Old Mar 17, 2020, 5:07 pm
  #33  
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Originally Posted by Darlox
Not likely... remember that restaurants are closed unless it's for delivery or takeout. As far as I'm aware, that includes airports. Classified isn't a takeout restaurant, so I presume it's completely shut.
Ohh..I didn't think that applied to the restaurant since you're in close quarters anyway. And even "take out", you're sitting in close quarters in the gate or on the plane.
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Old Mar 17, 2020, 9:54 pm
  #34  
 
Join Date: Sep 2016
Location: SNA (home), LAX, BOM/PNQ, LHR
Programs: UA 1K/*G, Marriott Gold Elite, IHG Platinum, HHonors Silver
Posts: 965
What are people's (very rough) predictions that Polaris lounges will re-open by august? Have a J trip from FRA to LAX second week fo August and deciding whether to take UA via EWR, Swiss via ZRH, Austrian via VIE. This will be the end of a work trip so trying to enjoy the return journey. Thanks for your inputs!
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Old Mar 17, 2020, 10:16 pm
  #35  
Moderator: United Airlines
 
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,856
When will TATL traffic return to normal? -- that is your answer. Best case in my mind is July, worst could be months later.
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Old Mar 17, 2020, 10:22 pm
  #36  
Ari
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Join Date: Aug 2005
Location: Chicago
Posts: 11,513
Originally Posted by flyingrohit
What are people's (very rough) predictions that Polaris lounges will re-open by august? Have a J trip from FRA to LAX second week fo August and deciding whether to take UA via EWR, Swiss via ZRH, Austrian via VIE. This will be the end of a work trip so trying to enjoy the return journey. Thanks for your inputs!
I think you should plan your trip around other considerations.
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Old Mar 17, 2020, 10:25 pm
  #37  
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Join Date: Aug 2003
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Posts: 60,174
Originally Posted by WineCountryUA
When will TATL traffic return to normal? -- that is your answer. Best case in my mind is July, worst could be months later.
I have leisure TATL late July. That feels about the earliest. I suppose Italy, Austria etc may be a few weeks ahead of us on recovery.

I expect Polaris to be closed through August and limited UC through similar.
uastarflyer is offline  
Old Mar 17, 2020, 10:28 pm
  #38  
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Location: New York / Hawaii
Programs: UA Global Services, HH Diamond
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Originally Posted by flyingrohit
What are people's (very rough) predictions that Polaris lounges will re-open by august? Have a J trip from FRA to LAX second week fo August and deciding whether to take UA via EWR, Swiss via ZRH, Austrian via VIE. This will be the end of a work trip so trying to enjoy the return journey. Thanks for your inputs!
Unlikely to see any recovery before the fall.
Weatherboy is offline  
Old Mar 17, 2020, 10:31 pm
  #39  
 
Join Date: Sep 2006
Location: HNL
Programs: UA GS4MM, MR LT Plat, Hilton Gold
Posts: 6,447
Originally Posted by WineCountryUA
When will TATL traffic return to normal? -- that is your answer. Best case in my mind is July, worst could be months later.
At this point - I can't imagine Europe opening itself back up smack in the middle of what is usually high season unless warm weather truly does wipe this out and this thing is proven to be seasonal.

My bet is September/October at the earliest.
HNLbasedFlyer is offline  
Old Mar 17, 2020, 11:32 pm
  #40  
 
Join Date: Sep 2016
Location: SNA (home), LAX, BOM/PNQ, LHR
Programs: UA 1K/*G, Marriott Gold Elite, IHG Platinum, HHonors Silver
Posts: 965
Originally Posted by Ari
I think you should plan your trip around other considerations.
Sorry if what I said came off as ignorant given the current situation. I've canceled all trips for the next 4 months (and probably won't make gold next year) for this reason alone. This is the first trip I have lined up for more than 4 months from now and was considering adding a fun element to the trip. If the situation isn't resolved by then, that's a different issue. Obviously no one knows how things will fair out, but I feel as of now, 4.5 months is a sufficient enough buffer (for now).
Originally Posted by Weatherboy
Unlikely to see any recovery before the fall.
Originally Posted by WineCountryUA
When will TATL traffic return to normal? -- that is your answer. Best case in my mind is July, worst could be months later.
Originally Posted by HNLbasedFlyer
At this point - I can't imagine Europe opening itself back up smack in the middle of what is usually high season unless warm weather truly does wipe this out and this thing is proven to be seasonal.

My bet is September/October at the earliest.
thanks for your inputs guys!
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Old Mar 18, 2020, 6:37 am
  #41  
 
Join Date: Feb 2010
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Programs: UA MM 1K, AA MM Gold, Marriott LT Platinum
Posts: 3,236
The app doesn't mention closures. UA.com does. For example, at EWR the C74 UC shows open. The rest of the UC's and the PL show "Temporarily closed" and a header that shows the following:

The coronavirus outbreak continues to have a significant impact on travel demand. As a result, we've temporarily suspended operations at some of our United Club℠ locations and United Polaris® lounges. For the most up-to-date information, use the tool below.
tarheelnj is offline  
Old Mar 18, 2020, 10:15 am
  #42  
Moderator: United Airlines
 
Join Date: Jun 2007
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Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,856
Originally Posted by tarheelnj
...For the most up-to-date information, use the tool below.
https://www.united.com/en/us/fly/tra...locations.html
WineCountryUA is offline  
Old Mar 18, 2020, 11:26 am
  #43  
 
Join Date: Sep 2016
Location: SNA (home), LAX, BOM/PNQ, LHR
Programs: UA 1K/*G, Marriott Gold Elite, IHG Platinum, HHonors Silver
Posts: 965
Originally Posted by tarheelnj
The app doesn't mention closures. UA.com does. For example, at EWR the C74 UC shows open. The rest of the UC's and the PL show "Temporarily closed" and a header that shows the following:

The coronavirus outbreak continues to have a significant impact on travel demand. As a result, we've temporarily suspended operations at some of our United Club℠ locations and United Polaris® lounges. For the most up-to-date information, use the tool below.
makes sense. The C74 club is the biggest club at ewr (for now). I’m not sure what their plans are. Because currently where the pop up C123 lounge is, that one is temporarily closed because they are building a new 2-story club there (according to desk agent I talked to when I was there in Jan). So if that one turns out bigger than the current C74 lounge (which is already pretty big imo), curious whether they would then close the C74 lounge and open the new C123 lounge.
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Old Mar 18, 2020, 11:30 am
  #44  
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Join Date: Jun 2007
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Posts: 66,856
Originally Posted by flyingrohit
makes sense. The C74 club is the biggest club at ewr (for now). I’m not sure what their plans are. Because currently where the pop up C123 lounge is, that one is temporarily closed because they are building a new 2-story club there (according to desk agent I talked to when I was there in Jan). So if that one turns out bigger than the current C74 lounge (which is already pretty big imo), curious whether they would then close the C74 lounge and open the new C123 lounge.
Suspect construction plans are now on hold but there is a thread on Status of new permanent EWR United Clubs? where some of these questions have been discussed.
WineCountryUA is offline  
Old Mar 18, 2020, 6:33 pm
  #45  
 
Join Date: Feb 2011
Location: SCE, GRU
Programs: UA MP Premier Gold (Life), Hyatt Explorer, Various other hotel FS pgms
Posts: 195
I am at ORD right now continuing to GRU with a four hour connection. I was unaware of the Polaris Lounge closure effective today. But I do understand that pax loads are light and the rationale makes sense to me. I was directed by customer service agent to the UC at Gate C17. When I scanned my BP to get into the UC, I asked if drinks were still complimentary for Polaris customers. Agent said to show my BP to the bartender, but bartender insisted to charge me $5 for an IPA, saying only Miller LIght was complimentary. I politely declined and came here to FT to get more details.

Update: I decided to go back to the UC check-in desk to discuss the situation. Agent there definitely confirmed with the manager that Polaris customers are not to be charged for any premium drinks. We had a polite chat among the staff and I am now enjoying my complimentary IPA. I'm surprised I am the first one today to experience this here at their major hub. J pax loads must be ALOT lighter than I thought. Another piece of useful info: the bar closes at 21:30 and the club closes at 22:00.
Last edited by stanscan; Mar 18, 2020 at 6:47 pm Reason: Update with new information on the situation
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